Crash on opening

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Paul Roueche | Forum Activity | Posted: Thu, Aug 25 2016 3:33 PM

When I double-click the Logos icon the program attempts to open.  Sometimes it will open to a blank page and then crash.  Sometime it will crash before it opens.7120.Logos.zip

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Forum MVP
Fredc | Forum Activity | Replied: Thu, Aug 25 2016 6:01 PM

Based on the log, it appears that there is problem when Logos is trying to open the sign-in screen.

Have you opened Logos on this computer before? 

Can you open it to the sign in screen? To do this, press and hold the Ctrl key while double clicking the Logos icon.

If you are able to get to the sign in screen re-enter your username and password.

If you are unable to open the program signing in, then see if you can open it offline. To do this, press and hold the control key while double clicking the Logos icon. When the sign in screen appears, select work offline.

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LogosEmployee

There isn't a crash recorded in the logs, so it would be best to contact Tech Support directly about this problem.

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