Can't open pictures in Media Tool

Matt Preucil said:

... could one of you (or anyone else affected) please post logs the next time this issue occurs?

Replicated Verse of the Day issue using Logos 7.1 Release Candidate 1 on 64 bit Windows 10

2016-09-27 12:52:40.0468 1 Info OurApp Starting application (7.1, version 7.1.0.0021 x64 on Microsoft Windows NT 10.0.14393.0, .NET 4.0.30319.42000) at 0.53 seconds.

Thumbnails appear OK in Media Tool:

Clicking on one shows spinning circle:

Logos.log snippet with Media Tool error stack:

2016-09-27 12:55:35.2499 10 Error WebBrowserInteropController Exception thrown in web browser interop request handler: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at LDLS4.Panels.MediaPanel.Services.MediaToolServices.<>c__DisplayClass3_1.<GetMediaItem>b__8(SmartMediaField x)
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Linq.Enumerable.ToDictionary[TSource,TKey,TElement](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer)
at LDLS4.Panels.MediaPanel.Services.MediaToolServices.<GetMediaItem>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.Panels.MediaPanel.MediaToolViewModel.<<-ctor>b__27_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.Panels.MediaPanel.Interop.InteropApi.<>c__DisplayClass34_0.<<OnGetMediaItemRequest>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Logos.WebBrowser.WebBrowserModel.<>c__DisplayClass68_0`1.<<RegisterRequestHandler>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Logos.WebBrowser.WebBrowserInteropController.<>c__DisplayClass2_0`1.<<RegisterRequestHandler>b__0>d.MoveNext()

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Lee Shing Pui said:

My case is the same.

Faithlife support has => https://www.logos.com/support/windows/report-problem with instructions to enable diagnostic logging on Windows along with attaching zip file that contains Logos.log (posting logs). Your Logos.log file can be attached to this thread using paper clip in forum editor or email to Faithlife with reference to this thread.

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Lee Shing Pui said:

Done.  Thanks

Copied relevant snippet(s) from Logos.log file in thread => Can't open pictures in Media Tool

2016-09-28 12:44:28.4974 1 Info OurApp Starting application (7.1, version 7.1.0.0021 x86 on Microsoft Windows NT 10.0.10586.0, .NET 4.0.30319.42000) at 0.214 seconds.

2016-09-28 12:45:44.3763 28 Error WebBrowserInteropController Exception thrown in web browser interop request handler: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at LDLS4.Panels.MediaPanel.Services.MediaToolServices.<>c__DisplayClass3_1.<GetMediaItem>b__8(SmartMediaField x)
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Linq.Enumerable.ToDictionary[TSource,TKey,TElement](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer)
at LDLS4.Panels.MediaPanel.Services.MediaToolServices.<GetMediaItem>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.Panels.MediaPanel.MediaToolViewModel.<<-ctor>b__27_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.Panels.MediaPanel.Interop.InteropApi.<>c__DisplayClass34_0.<<OnGetMediaItemRequest>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Logos.WebBrowser.WebBrowserModel.<>c__DisplayClass68_0`1.<<RegisterRequestHandler>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Logos.WebBrowser.WebBrowserInteropController.<>c__DisplayClass2_0`1.<<RegisterRequestHandler>b__0>d.MoveNext()

Concur Media Tool has similar Logos 7.1 RC 1 error stack for retrieving Verse of the Day full size picture.

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