Can't open pictures in Media Tool

I cannot open all the "Logos Verse of the Day" pictures through Media Tool. Others pictures are OK. Don't know why.

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There is currently an error on the Logos servers. Media is pulled from the servers, which may be the cause. It should be fixed soon, as Faithlife generally don't take very long to correct these things.

Steve Howells

I too have had this problem for a few days now in Logos 7. When I try to open a 'verse of the day' style picture, the Media Tool opens the new window which then goes into an endless wait state...

Matt Preucil

Lee or Steve,

What version of the software are you seeing this bug? And, could one of you (or anyone else affected) please post logs the next time this issue occurs? Thanks.

- Matt

Lee Shing Pui

I am using beta version 7.1 Beta 5. The problem still exists.

-SP

Matt Preucil

As far as I can tell, this should only be an issue with the beta version. It will be fixed in the next release. Thank you for the report.

- Matt

Keep Smiling 4 Jesus :)

... could one of you (or anyone else affected) please post logs the next time this issue occurs?

Replicated Verse of the Day issue using Logos 7.1 Release Candidate 1 on 64 bit Windows 10

2016-09-27 12:52:40.0468 1 Info OurApp Starting application (7.1, version 7.1.0.0021 x64 on Microsoft Windows NT 10.0.14393.0, .NET 4.0.30319.42000) at 0.53 seconds.

Thumbnails appear OK in Media Tool:

Clicking on one shows spinning circle:

Logos.log snippet with Media Tool error stack:

2016-09-27 12:55:35.2499 10 Error WebBrowserInteropController Exception thrown in web browser interop request handler: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at LDLS4.Panels.MediaPanel.Services.MediaToolServices.<>c__DisplayClass3_1.<GetMediaItem>b__8(SmartMediaField x)
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Linq.Enumerable.ToDictionary[TSource,TKey,TElement](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer)
at LDLS4.Panels.MediaPanel.Services.MediaToolServices.<GetMediaItem>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.Panels.MediaPanel.MediaToolViewModel.<<-ctor>b__27_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.Panels.MediaPanel.Interop.InteropApi.<>c__DisplayClass34_0.<<OnGetMediaItemRequest>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Logos.WebBrowser.WebBrowserModel.<>c__DisplayClass68_0`1.<<RegisterRequestHandler>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Logos.WebBrowser.WebBrowserInteropController.<>c__DisplayClass2_0`1.<<RegisterRequestHandler>b__0>d.MoveNext()

Keep Smiling [:)]

Lee Shing Pui

My case is the same.

Philana R. Crouch

I cannot open all the "Logos Verse of the Day" pictures through Media Tool. Others pictures are OK. Don't know why.

This was fixed in 7.1 RC 2, it will be available to non-Beta users on Monday when we ship 7.1 to users on the stable version.

Philana R. Crouch

VOD art should work as expected in 7.1