"Call for your price" a deterrent

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Francis | Forum Activity | Posted: Mon, Nov 21 2016 3:28 AM

Just wanted to offer feedback in relation to the Black Friday sale. Not everyone is able to call Faithlife. So when I go to the sales page and instead of seeing prices, I see "call for your price," all it means is that I will let this sale pass by not knowing whether it might have had a deal I would have gone for or not. I am sure I am not the only one in that boat considering all the places where Faithlife customers live.

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Sean | Forum Activity | Replied: Mon, Nov 21 2016 3:45 AM

Yes. That point was made several times in the Black Friday thread.

http://community.logos.com/forums/t/133152.aspx 

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Dan Francis | Forum Activity | Replied: Mon, Nov 21 2016 9:36 AM

For me it is a good thing... nothing to be tempted by.... Wink

-Dan

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PetahChristian | Forum Activity | Replied: Mon, Nov 21 2016 11:19 AM

FL has addressed this issue. You can now get the prices via email (and likely place an order via email or chat, to get products at the special price).

Kaleb Cuevas:

Glenn Crouch:

Disciple of Christ (doc):
Someone email me telling me about the great mystery products and to give them a call - hello I emailed because I don't want to call

Same here - whilst I think phone-based sales are biased against us overseas people, I can understand the reasons that have been put forth for why FL would have them. BUT to offer an email alternative and then find the email basically says to phone to get details is bad form in my opinion Sad

This has been addressed with our sale team, and they were informed to provide all information necessary via email so that people do not have to call in. Sorry about the misunderstanding.

My top three Logos 9 Wishlist items: Carta, Dark mode, and Hebrew audio bible, please.

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Jacob Hantla | Forum Activity | Replied: Mon, Nov 21 2016 8:34 PM

Yeah for me it is a very ineffective tool. It makes whatever sale is behind that advertisement completely irrelevant. I won't be calling and if I get called, I will just be annoyed. Why not just let me see the price and make a decision?!

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

Posts 934
Matthew | Forum Activity | Replied: Mon, Nov 21 2016 11:29 PM

PetahChristian:
FL has addressed this issue. You can now get the prices via email

While I am thankful for the change and think it is a step in the right direction, from a customer perspective it is still annoying. I  can't think of a single other company I do business with that advertises a sale but requires you to contact them before they will tell you what the sale is. I understand why they choose to do it, but it is not something I enjoy.

Posts 58
Anthony Sims | Forum Activity | Replied: Mon, Nov 21 2016 11:36 PM

Matthew:

PetahChristian:
FL has addressed this issue. You can now get the prices via email

While I am thankful for the change and think it is a step in the right direction, from a customer perspective it is still annoying. I  can't think of a single other company I do business with that advertises a sale but requires you to contact them before they will tell you what the sale is. I understand why they choose to do it, but it is not something I enjoy.

Some computer companies do it (Dell/HP) and Musicians Friend/Guitar Center do it all of the time, especially on their super high end equipment. 

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Matthew | Forum Activity | Replied: Tue, Nov 22 2016 12:04 AM

Anthony Sims:
Some computer companies do it (Dell/HP) and Musicians Friend/Guitar Center do it all of the time, especially on their super high end equipment. 

My comment specifically had to do with companies that I do business with, of which Faithlife is the only one with such a practice. Having said that, I can imagine that with computers and high-end instruments the specific customization and configuration might at times impact the price, and so even during sales it would make sense that one would need to have some direct communication with the company. That is not a parallel situation to Faithlife placing a commentary set on sale but requiring customers to contact them to find out the price. As I said, I understand why they choose to do it, but it is not something I enjoy. Is it a big deal? No. Faithlife has a right to offer sales in whatever fashion they choose, and customers have a right to participate or refrain. I actually did send them an email several days ago. I did not wind up purchasing anything, but that had more to do with my lack of interest in what was being offered.

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Francis | Forum Activity | Replied: Tue, Nov 22 2016 7:08 AM

I suspect many of us do not trust sales tactics and want to be in control of the purchasing process. In other words, I want to be able to choose if I want to call, or email, or if I want to purchase directly online. So, Black Friday Sale, you may as well not have been offered at all, as far as I am concerned. I will not be emailing nor calling. And in the future, if this happens again, the outcome will also be the same. 

Posts 264
Greg Corbin | Forum Activity | Replied: Tue, Nov 22 2016 5:56 PM

Count me as one who agrees with you completely!  Once I saw that stuff, I just stopped looking at the sale.  In today's world, put the best deals out there on the website and let us decide!

Posts 606
Ted Weis | Forum Activity | Replied: Tue, Nov 22 2016 6:43 PM

Agreed. Some companies make you put it in cart to see price.

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Lee | Forum Activity | Replied: Tue, Nov 22 2016 10:29 PM
Greg Corbin | Forum Activity | Replied: Wed, Nov 23 2016 7:56 AM

Count me as one who agrees with you completely!  Once I saw that stuff, I just stopped looking at the sale.  In today's world, put the best deals out there on the website and let us decide!

I also agree, I am near Russia and the time is 14 hours ahead of PST. And calling into Logos can be done but the cost is high and staying up to do that is also not easy. All this to say the sale is not helpful.

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Andrew Malone | Forum Activity | Replied: Wed, Nov 23 2016 1:41 AM

Francis:

...I want to be able to choose if I want to call, or email, or if I want to purchase directly online.

Yes

Posts 310
Charlene | Forum Activity | Replied: Wed, Nov 23 2016 8:01 AM

PetahChristian:
FL has addressed this issue. You can now get the prices via email (and likely place an order via email or chat, to get products at the special price).

I don't like this method either. But I decided to email and in respond to my email I was told what resources were in the mystery deals and then he said "Give me a call and I can unlock some amazing discounts for you!" I was shocked. I thought what a waste of time. I wasn't told any prices.

We are told that salaries make up a lot of the expenses for Faithlife, in order to have people ready to answer questions on the phone. I understand that. What I don't understand is Faithlife's encouragement for us to call or email for such things as "mystery deals" which is wasting their time instead of answering more difficult and relevant questions about the software. Just put the prices on the website!

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DAL | Forum Activity | Replied: Wed, Nov 23 2016 8:20 AM

Dan Francis:

For me it is a good thing... nothing to be tempted by.... Wink

-Dan

Ditto!

The competition already emailed me and has the sale prices for this Thanksgiving, Black Friday and Cyber Monday sales up on their website, and if I call I get an additional 30% off -- Now, THAT is what I call a true sale and incentive that makes it worth my time calling! FL, please take notes 📝 hint, hint! 😏😉🙂

DAL

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Ronald Quick | Forum Activity | Replied: Wed, Nov 23 2016 8:24 AM

I agree.  It would be quicker and easier to just post the sales on the website than having to email, wait for a reply, email back and wait for an order to be processed. 

I would love to see the sales, but I'm not going to email or call.  So I guess I get to save some money.

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PetahChristian | Forum Activity | Replied: Wed, Nov 23 2016 8:30 AM

DAL:

The competition already emailed me and has the sale prices for this Thanksgiving, Black Friday and Cyber Monday sales up on their website, and if I call I get an additional 30% off -- Now, THAT is what I call a true sale and incentive that makes it worth my time calling! FL, please take notes 📝 hint, hint! 😏😉🙂

That's a sweet deal, calling in to get an additional 30% off the web site sale! Simply curious to know, which competition is that?

FL might be doing something similar, but they've made it difficult to know. We have to jump through a lot of hoops, versus the competition having clearly spelled it out right in their email.

I never bothered to call FL to find out what the additional savings would be. Perhaps I'm missing out on some super additional discount, that would have made it worth while, but it's not worth the trouble. One less or lost sale for them.

My top three Logos 9 Wishlist items: Carta, Dark mode, and Hebrew audio bible, please.

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DAL | Forum Activity | Replied: Wed, Nov 23 2016 9:02 AM

PetahChristian:

DAL:

The competition already emailed me and has the sale prices for this Thanksgiving, Black Friday and Cyber Monday sales up on their website, and if I call I get an additional 30% off -- Now, THAT is what I call a true sale and incentive that makes it worth my time calling! FL, please take notes 📝 hint, hint! 😏😉🙂

That's a sweet deal, calling in to get an additional 30% off the web site sale! Simply curious to know, which competition is that?

FL might be doing something similar, but they've made it difficult to know. We have to jump through a lot of hoops, versus the competition having clearly spelling it out right in their email.

I never bothered to call FL to find out what the additional savings would be. Perhaps I'm missing out on some super additional discount, that would have made it worth while, but it's not worth the trouble. One less or lost sale for them.

Wordsearch is the name. And no, unfortunately, from experience, FL "special sale" prices are already set and if you ask for a better price you are given the usual, "Sorry, that's the best we can do." So calling doesn't get you additional discounts. I use the competition for resources that FL either doesn't have or are too pricey in Logos format (e.g. POSB and Rod Mattoon's Treasures from the Scriptures). They also have a variety of sermon outlines not available in Logos. It's always useful to have a second or even a third Bible software for studying the Bible. May not be as convenient at times, but it saves you money. Most of my investment is in Logos, though.

DAL

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Kaleb Cuevas | Forum Activity | Replied: Wed, Nov 23 2016 9:30 AM

We have heard your feedback and have now made the deals available on the website. You can call or email in to save an extra 10% on three of the products on the page. The three products that qualify are marked with an * at the start of the title. Hope this helps!

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PetahChristian | Forum Activity | Replied: Wed, Nov 23 2016 9:35 AM

Kaleb Cuevas:

We have heard your feedback and have now made the deals available on the website. You can call or email in to save an extra 10% on three of the products on the page. The three products that qualify are marked with an * at the start of the title. Hope this helps!

Thanks for this change!

My top three Logos 9 Wishlist items: Carta, Dark mode, and Hebrew audio bible, please.

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