Logos 7.3 crash logs

Page 1 of 1 (11 items)
This post has 10 Replies | 1 Follower

Posts 1289
Mike Tourangeau | Forum Activity | Posted: Wed, Dec 21 2016 11:11 AM

When I click on parallel resources in the ESV I get a crash everytime. Here are my logs

1602.LogosLogs.miketourangeau.20161221-140944.zip

Posts 3005
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 21 2016 11:59 AM

Mike,

It looks like you don't have logging enabled. Can you please follow the instructions in my post signature to enable logging, recreate the crash and upload those logs.

Posts 25652
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Dec 21 2016 12:04 PM

I can't diagnose this crash, but does it happen when you click the "Parallel Resources" icon for other bibles or resources?

BTW your 16 GB free space is very low. Try to get at least 30 GB.

Dave
===

Windows 10 & Android 8

Posts 3005
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 21 2016 12:16 PM

Mike Tourangeau:

When I click on parallel resources in the ESV I get a crash everytime. Here are my logs

1602.LogosLogs.miketourangeau.20161221-140944.zip

Mike,

We should have a fix for this soon, we discovered what's going wrong.

Posts 3005
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 21 2016 8:07 PM

Mike Tourangeau:

When I click on parallel resources in the ESV I get a crash everytime. Here are my logs

This should be fixed in 7.3 SR-1 (7.3.0.0041)

Posts 1289
Mike Tourangeau | Forum Activity | Replied: Wed, Dec 21 2016 10:16 PM

Philana R. Crouch:

Mike Tourangeau:

When I click on parallel resources in the ESV I get a crash everytime. Here are my logs

This should be fixed in 7.3 SR-1 (7.3.0.0041)

Wow...that was fast. Thank you very much

Posts 1289
Mike Tourangeau | Forum Activity | Replied: Wed, Dec 21 2016 10:16 PM

Philana R. Crouch:

Mike Tourangeau:

When I click on parallel resources in the ESV I get a crash everytime. Here are my logs

This should be fixed in 7.3 SR-1 (7.3.0.0041)

Wow...that was fast. Thank you very much

Posts 1289
Mike Tourangeau | Forum Activity | Replied: Wed, Dec 21 2016 10:17 PM

Dave Hooton:

I can't diagnose this crash, but does it happen when you click the "Parallel Resources" icon for other bibles or resources?

BTW your 16 GB free space is very low. Try to get at least 30 GB.

Thanks Dave....I didn't realize to was that low. I will do some housekeeping. I regret getting the 128 SSD over the 256!

Posts 1289
Mike Tourangeau | Forum Activity | Replied: Wed, Dec 21 2016 11:05 PM

Philana R. Crouch:

Mike Tourangeau:

When I click on parallel resources in the ESV I get a crash everytime. Here are my logs

This should be fixed in 7.3 SR-1 (7.3.0.0041)

I'm not sure if I am doing something wrong but the parallel resource worked one but afterwards it no longer shows up. I have checked the right box and I am in Judges but cannot get the resource to show. (See screenshot)

Posts 3005
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 21 2016 11:16 PM

You need to also check the box that says "Show multiple resources" at the top of the pop-up.

Posts 1289
Mike Tourangeau | Forum Activity | Replied: Thu, Dec 22 2016 1:03 PM

Well....that makes sense :)

Page 1 of 1 (11 items) | RSS