4.0b Started Crashing on Startup Today

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Jacob Hantla | Forum Activity | Posted: Mon, Mar 15 2010 7:37 AM | Locked

This morning my install of 4.0b started crashing upon program launch. I get the "Send error Report" screen. And the app appears to be functioning in the background (except nothing appears on the homepage). When I "send error report" Logos4 quits.

I've attached my log file.4643.Logos4Crash.txt

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

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Melissa Snyder | Forum Activity | Replied: Mon, Mar 15 2010 8:09 AM | Locked

The crash error indicates the need to rebuild the index.

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Jacob Hantla | Forum Activity | Replied: Mon, Mar 15 2010 8:27 AM | Locked

Melissa Snyder:

The crash error indicates the need to rebuild the index.

How do I do that when I can't start the program? It crashes as soon as it is launched

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

Posts 4077
Melissa Snyder | Forum Activity | Replied: Mon, Mar 15 2010 8:41 AM | Locked

Jacob Hantla:
How do I do that when I can't start the program? It crashes as soon as it is launched

Navigate to C:\Documents and Settings\Jacob\Local Settings\Application Data\Logos4\Data\uniquefolder.xxx\Library Index, and remove all the files in the LibraryIndex folder.

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Richard | Forum Activity | Replied: Mon, Mar 15 2010 9:57 AM | Locked

I had the same problem this morning as well.  Logos support suggested the same  advice Melissa suggested, and it fixed the problem immediately.

-- Richard

Logos 6 Mac (always the latest beta)

MacBook Air Mid 2011 (Lion)  |  1.8GHz Core i7  |  4GB RAM  |  256GB SSD
Samsung Galaxy S5

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Jacob Hantla | Forum Activity | Replied: Mon, Mar 15 2010 11:12 AM | Locked

My problem appears resolved Thanks

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

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Tim Quiring | Forum Activity | Replied: Sun, Apr 4 2010 10:53 AM | Locked

Have the same problem, cleared out the LibraryIndex folder, but did not solve the problem.

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Dave Hooton | Forum Activity | Replied: Mon, Apr 5 2010 5:38 AM | Locked

Tim Quiring:

Have the same problem, cleared out the LibraryIndex folder, but did not solve the problem.

Please submit logs http://wiki.logos.com/Diagnostic_Logging and the crash report from the same location as the  logs.

 

Dave
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Windows 11 & Android 8

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