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Posts 3195
Whyndell Grizzard | Forum Activity | Posted: Wed, Jan 18 2017 8:39 AM

I have purchased 2 products since Win 10 Pro upgrade- having issues with ONLY L7 downloads- need some help here.

Tech support made it known no beta calls- and online tech notes no help.

Posts 2724
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jan 18 2017 9:04 AM

Whyndell,

Can you type Update Now in the Command Bar, and could you post your logs?

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Wed, Jan 18 2017 9:23 AM

Here is the log:

22418.Logos.log

4113.cef.log

Posts 27801
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Jan 18 2017 10:04 AM

Do you have auto download updates set to "yes" or "no"? If the former, what range of hours do you have chosen?

OSX & iOS | Logs |  Install

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Wed, Jan 18 2017 10:26 AM

Set to yes- between midnight and midnight

Posts 25098
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Jan 18 2017 12:22 PM

Whyndell Grizzard:
Here is the log:

Not helpful! Try update resources and post logs if necessary.

Dave
===

Windows 10 & Android 8

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Wed, Jan 18 2017 1:32 PM

Dave Hooton:

Whyndell Grizzard:
Here is the log:

Not helpful! Try update resources and post logs if necessary.

logs for update resources no errors or resources installed.

6724.Logos.log

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Wed, Jan 18 2017 1:36 PM

these items still have not appeared in my library even after new install:

Jan 18     10514681

Jan 12 10498763     Biblical Greek Research Library (32 vols.)

Jan 10 10491433 Getting Through What You Can't Get Ove
Posts 2133
LogosEmployee

It appears from the logs that you didn't wait for the update check to complete before posting the log files. Please try again and wait for the message to be displayed before submitting the logs. Also, which resources are you expecting to see?

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Wed, Jan 18 2017 1:39 PM

I want to reinstall L7 again- which folders do I need to copy and save before I uninstall and delete current version.

Please do not point me to wiki its way to confusing- please just tell me which folders.

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Wed, Jan 18 2017 1:41 PM

Andrew Batishko (Faithlife):

It appears from the logs that you didn't wait for the update check to complete before posting the log files. Please try again and wait for the message to be displayed before submitting the logs. Also, which resources are you expecting to see?

Well I'm confused because the message came up on the screen "no updates"

Posts 2133
LogosEmployee

I'm not sure why the log appears truncated.

Can you see if the following file exists? C:\Users\whynd\AppData\Local\Logos\Data\0yzboier.jcx\ResourceManager\Resources\LT271JON.logos4

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Wed, Jan 18 2017 2:20 PM

Andrew Batishko (Faithlife):

I'm not sure why the log appears truncated.

Can you see if the following file exists? C:\Users\whynd\AppData\Local\Logos\Data\0yzboier.jcx\ResourceManager\Resources\LT271JON.logos4

Yes its there

Posts 2133
LogosEmployee

That makes it seem like the resource has already been downloaded. How are you determining that the resource is not available?

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Wed, Jan 18 2017 2:57 PM

Yes its there

Posts 2133
LogosEmployee

Whyndell Grizzard:

Yes its there

So, everything appears to be resolved?

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Wed, Jan 18 2017 4:10 PM

Andrew Batishko (Faithlife):

Whyndell Grizzard:

Yes its there

So, everything appears to be resolved?

Seems like it- but still can't tell what was downloaded from my purchase below- all the resources have the same date since the reinstall. I guess the updates are happening very quickly- new memory and 2 TB SSD drive- speed is incredible.

Jan 12 10498763     

Posts 25098
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jan 19 2017 4:01 AM

Whyndell Grizzard:
but still can't tell what was downloaded from my purchase below- all the resources have the same date since the reinstall.

The individual resources for your order should be listed in logos.com?

Note that the "Last updated" date in Library reflects when they were downloaded, so it would have been easier to see new resources before you reinstalled.

Dave
===

Windows 10 & Android 8

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Thu, Jan 19 2017 5:28 AM

Dave Hooton:

Whyndell Grizzard:
but still can't tell what was downloaded from my purchase below- all the resources have the same date since the reinstall.

The individual resources for your order should be listed in logos.com?

Note that the "Last updated" date in Library reflects when they were downloaded, so it would have been easier to see new resources before you reinstalled.

When it is part of a collection it only list the collection- not each item that was actually purchased- sent note to CS again to see if they can actually tell me which resources I received in this purchase- since I owned a lot of them already.

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