TH241 video issues

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PetahChristian | Forum Activity | Posted: Fri, Jan 20 2017 7:44 AM

The TH241 videos have two issues.

  1. Audio and video get slightly out of sync partway through the video.
  2. During playback, the videos don't play completely through, but abruptly end a minute or two into the video. (The whole duration is there, and you can manually scroll past that point and listen to more, but watching them normally the remainder gets skipped.)

I've tried watching the first four videos of this particular course, and they all display these symptoms.

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

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Dave Dunkin (Faithlife) | Forum Activity | Replied: Fri, Jan 20 2017 9:10 AM

Thanks for the report. We will get these fixed.

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Jeff Huff (Faithlife) | Forum Activity | Replied: Mon, Jan 23 2017 10:00 AM

This series was updated and I retried the first 4 videos and did not see the issue again.

Please let us know if you still have issues with these.

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PetahChristian | Forum Activity | Replied: Mon, Jan 23 2017 10:31 AM

Perhaps the update hasn't propagated to all the servers, since I am still experiencing the same issue.

The first video consistently abruptly transitions to the second at 0:31. The second video consistently abruptly transitions at 1:36.

Thank you for updating it while the free preview weekend is still going on. I'll try to watch these again later today to see if anything has changed.

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

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PetahChristian | Forum Activity | Replied: Tue, Jan 24 2017 12:54 AM

Apparently this is a platform-specific issue.

It still skipped the end of the TH241 videos on the tvOS (10.1) Faithlife TV app, but I was able to watch them in iOS (10.2 via FaithlifeTV.com, and 9.3.5 via 1.0.7.0 app).

FYI, this issue seems to be limited to this course, as every other course I was able to watch had played correctly on Apple TV.

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

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