4.0b installation error - installer 'did not succeed'

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This post has 19 Replies | 1 Follower

Posts 11
Jay Camp | Forum Activity | Posted: Mon, Mar 15 2010 7:56 PM

I made Logos update itself manually this afternoon when I heard about the 4.0b patch, and it downloaded fine but won't install.  I tried updating via the setup file that someone linked to rather than doing it through the program itself, but that failed as well. 

The first error message that I got was "The installation of Logos 4 did not succeed" (when I try and do it via the Home Page), and the second error message that I got (when using the manual updater) is: "Runtime error! Program C:\Users\Jay\Desktop\Logos4setup.exe.  This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information".

Anyone else getting this?  I am running Windows 7 [w/ all patches], ThreatFire [disabled for the install], and Norton Internet Security 2009 [w/ all updates] on a Toshiba AMD X2 Dual-Core QL-65 at 2.10 Ghz.  I have 2 GB RAM and plenty [90GB+] HDD space.

Posts 193
Valerie Pobog | Forum Activity | Replied: Mon, Mar 15 2010 8:13 PM

I had this happen to me this morning. I'm at work right now and unable to try again but it was frustrating because I couldn't figure out what was wrong or how to fix it. I hope someone comes up with an answer. I thought more people would be having this problem.

Posts 1649
SteveF | Forum Activity | Replied: Mon, Mar 15 2010 8:29 PM

Valerie, some folks were forced to totally re-index (rather than just have the new "Bible" indexer do its thing).

I do not know where that might come into your equation.

At least one other was trying to make sure he was the "Administratior." I am not sure if he succeeded.

[Some of us had similar problems (related? unrelated?)  trying to get the RC2 beta to download. On that occassion it seemed like the "victims" and the Logos helpers were "talking past one another." As this 4.0b is the same version as that RC2, -though now "golden"- - there might be a connection?]

 

 

Regards, SteveF

Posts 11
Jay Camp | Forum Activity | Replied: Mon, Mar 15 2010 8:42 PM

Gang-

Wow, that was fast!

I am running as Windows 7 Admin, so that's not it. There's only one Win 7 account, and I'm it :)

I also tried the link that Mark suggested [that's what I meant by the manual update], and didn't have any luck either.

Any other ideas?

Posts 726
Chris Elford | Forum Activity | Replied: Mon, Mar 15 2010 8:57 PM

Jay,

Can you post your log files - should be in My Documents/Logos Log Files - the logos4setup.log file - zip it and attach it to your post here.

 

Posts 11
Jay Camp | Forum Activity | Replied: Tue, Mar 16 2010 8:37 PM

Chris-

Here you go.  Thanks for looking into this...hope we figure it out soon - I've got a message to prepare ;).

Posts 26012
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Mar 16 2010 11:58 PM

If this .msi file exists then you should be able to execute it and install Logos4   -->

C:\Users\Jay\AppData\Local\Logos4\Data\gshcbtsn.4rn\UpdateManager\Installers\96\Logos4.msi'

Dave
===

Windows 10 & Android 8

Posts 13411
Mark Barnes | Forum Activity | Replied: Wed, Mar 17 2010 2:00 AM

The error indicates that the Windows Installer service could not be accessed, although it could also mean you're out of diskspace. It's a Windows error rather than a Logos error.

Try googling for msi 1601 for some possible solutions.

It might also be helpful to upload the following file: C:\Users\Jay\Documents\Logos Log Files\DigitalLibraryInstall.log

 

Posts 26012
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Mar 17 2010 4:00 PM

Jay Camp:
hope we figure it out soon

Jay, has the problem been resolved?

Dave
===

Windows 10 & Android 8

Posts 11
Jay Camp | Forum Activity | Replied: Thu, Mar 18 2010 9:23 AM

Dave,

No, it hasn't been resolved yet - I'll look for the MSI file now and see if that resolves it.  If it doesn't, I'll upload the LibraryInstall.log file [at work right now and can't use my laptop]

Logos4 does work normally if I skip the install.  Don't know if that will help you or not.

JC

Posts 11
Jay Camp | Forum Activity | Replied: Thu, Mar 18 2010 4:35 PM

Dave,

I do have the MSI file, but if I double click on it, I get an error message, which I've attached.  Any suggestions?  I know this is a Windows 7 issue, but any advice would be helpful.

4186.installer service.doc

 

Posts 11
Jay Camp | Forum Activity | Replied: Thu, Mar 18 2010 4:37 PM

Here's the other log that someone suggested I post:

4034.DigitalLibraryInstall.log

--edit--

Looking at this article.  Will let you know if it helps.

http://support.microsoft.com/kb/929135

Posts 26012
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Mar 18 2010 5:45 PM

Jay Camp:
Here's the other log that someone suggested I post:

That says that the msi failed to connect to the server. You might take up Mark's suggestion and Google for msi 1601 error  --> http://support.microsoft.com/kb/321497 quotes a situation that matches yours.

Dave
===

Windows 10 & Android 8

Posts 463
George Allakhverdyan | Forum Activity | Replied: Fri, Mar 19 2010 2:02 PM

Jay Camp:

Here's the other log that someone suggested I post:

4034.DigitalLibraryInstall.log

--edit--

Looking at this article.  Will let you know if it helps.

http://support.microsoft.com/kb/929135

Hi Jay, it looks like Dave's link contains a solution - try that out and see how it works. If it doesn't work you should call Tech Support - I just spoke with them and they should have a quick way of fixing your situation but they'd most likely have to walk you through it. (360) 685-2337

Posts 11
Jay Camp | Forum Activity | Replied: Fri, Mar 19 2010 4:56 PM

Now I'm getting a "Error writing to file" C:\users\Jay\Appdata\local\logos4\logos4.exe.  Verify that you have access to that directory." message. 

I used services.msc to enable the Windows Installer, so I think that's fixed.

Posts 463
George Allakhverdyan | Forum Activity | Replied: Fri, Mar 19 2010 5:05 PM

Jay Camp:

Now I'm getting a "Error writing to file" C:\users\Jay\Appdata\local\logos4\logos4.exe.  Verify that you have access to that directory." message. 

I used services.msc to enable the Windows Installer, so I think that's fixed.

Do you have any firewalls? If so you may need to add these files from AppData\Local\Logos4\System to the allowed list:

UpdateManager.exe

Logos4.exe

Logos4Indexer.exe

 

Posts 13411
Mark Barnes | Forum Activity | Replied: Fri, Mar 19 2010 5:10 PM

Jay Camp:

Now I'm getting a "Error writing to file" C:\users\Jay\Appdata\local\logos4\logos4.exe.  Verify that you have access to that directory." message. 

Right-click on the installation .exe file and run as administrator.

Posts 11
Jay Camp | Forum Activity | Replied: Sat, Mar 20 2010 7:34 AM

Neither of those worked.  Any other ideas?

Posts 463
George Allakhverdyan | Forum Activity | Replied: Mon, Mar 22 2010 7:30 PM

Jay Camp:

Neither of those worked.  Any other ideas?

You may consider reinstalling fresh - but back up your resources to avoid the huge download - see http://wiki.logos.com/Quick_Installation_onto_multiple_computers and probably use Method 3 - it will rebuild your whole index though.

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