Crashes on startup

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Tom Wilfong | Forum Activity | Posted: Tue, Jan 24 2017 1:01 PM

Logos 6 keeps crashing as soon as I start it up. I thought maybe it was corrupt data files and deleted the data folder. I started it up, it downloaded my resources and then promptly crashed. Here is the log

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Christian Villapando | Forum Activity | Replied: Tue, Jan 24 2017 1:34 PM

Thank you Tom for the log files, I reviewed the log and would like to troubleshoot this personally with you over the phone.

could you please give us a call at 1(800)875-6467 to troubleshoot the problem? We are open Mon-Sat 6am-6pm, US Pacific Time.

 If you are from outside North America and cannot call, we may be able to arrange a Skype call. If you have Skype please add and logos.customerservice to your contacts list, and reply to us with your contact name and the best time to call, including your time-zone.

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