LT271 training videos

Page 1 of 1 (3 items)
This post has 2 Replies | 1 Follower

Posts 1
ken pearsall | Forum Activity | Posted: Sun, Feb 5 2017 4:40 PM

When I try to play the videos associated with course LT271, I get the message "We couldn't access the media you're trying to play." This happens only with my PC software. I can get to the videos through my Android app, but that is a bit cumbersome as well.  This has been happening only since the beginning of February.

Thank you for your help.

1856.Logos Log Files.zip

Posts 4728
Forum MVP
Fred Chapman | Forum Activity | Replied: Mon, Feb 6 2017 5:01 AM

I am not positive, but I think your system may be blocking the FL server the videos are stored on.

Posts 395
LogosEmployee
Adam Borries (Faithlife) | Forum Activity | Replied: Mon, Feb 6 2017 11:01 AM

Ken,

Please try the troubleshooting steps here: https://www.logos.com/support/logos6/desktop/about-media-resources

If the issue persists, feel free to contact our support team, at 1-800-875-6467.

Adam Borries | Product Manager, Logos desktop application

Message me on Faithlife.com >>

Page 1 of 1 (3 items) | RSS