Text Comparison has error in Logos 7

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This post has 8 Replies | 2 Followers

Posts 3
Sharon L Hastings | Forum Activity | Posted: Tue, Feb 7 2017 11:00 AM

I am in class and as I followed my instructor's direction to open text comparison, I get an error message and nothing populates.4353.Logos Log Files.zip

Please help.

Thanks,

Sharon

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Feb 7 2017 11:26 AM

Welcome Big Smile

One idea is opening Bible to desired verse (or highlighting a range of verses) followed by pressing F7 for pop-up with Text Comparison.

Please repeat text comparison crash followed by zipping files before opening Logos.

Zip file shows crash happened at 12:17:05 followed by Logos 7.3 SR-3 being launched again at 12:52:25 so contextual information about crash was overwritten in Logos.log file.

Keep Smiling Smile

Posts 3
Sharon L Hastings | Forum Activity | Replied: Tue, Feb 7 2017 12:16 PM

Keep Smiling 4 Jesus,

Here is the new log file.

7345.Logos Log Files.zip

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Feb 7 2017 1:02 PM

Sharon L Hastings:
Here is the new log file.

Logos.log file shows Logos opened and closed, but does not have a crash. Also lacks Comparison Tool.

Please open Logos 7 followed by opening Text Comparison tool. If Logos 7 crashes, please zip Logos Log File folder followed by reply with new zip file.

Keep Smiling Smile

Posts 2198
LogosEmployee

Sharon L Hastings:

I am in class and as I followed my instructor's direction to open text comparison, I get an error message and nothing populates.4353.Logos Log Files.zip

What error message are you seeing? Can you take a screenshot and link the image to your post (using the paperclip icon)?

Posts 3
Sharon L Hastings | Forum Activity | Replied: Tue, Feb 7 2017 4:56 PM

I have attached a screen shot of the error message.

Posts 28305
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Feb 7 2017 5:53 PM

Is this a new installation? Are you sure you have downloaded and indexed everything? 

OSX & iOS | Logs |  Install

Posts 2198
LogosEmployee

What happens when you type a reference (like "John 3:16") in the box just above the yellow message?

Posts 3007
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Feb 13 2017 1:14 PM

Sharon L Hastings:

I have attached a screen shot of the error message.

We fixed this error message in 7.4 SR-1.

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