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Posts 181
LogosEmployee
Daniel Di Bartolo (Faithlife) | Forum Activity | Posted: Thu, Mar 16 2017 12:59 PM | Locked

In order to save you time and ensure that we’ve all the info we need to take action on a bug, here’s how to report a bug:

  • Open the App
  • Go to the Main Menu by tapping on the 3 lines in the top left-hand corner. (On iPhones, tap the "More" tab)
  • Go to the bottom of the Menu and select Help, noted by the circled question mark.
  • Tap on “Report a Problem”
  • Some devices will ask you what app to open this with. You want to select Email, or another app you may use for email purposes.
  • Your logs will automatically be attached to this email
  • Include as much of the following information in your email as you can:
    • Language the app is in.
    • What happened when the bug occurred? I.e. The app crashed, a book did not display or gave an error message.
    • What was expected to happen instead of the bug?
    • The function or resource(s) the bug occurred with.
    • Any error messages that appeared prior or during the occurrence.
    • The steps taken to encounter the bug (as specific as possible).
    • A screenshot or two that shows the problem.
    • Network status when the bug occurred.
    • Any settings that were changed that may apply.
    • Any other additional information you may feel is relevant. (other apps interacting with ours, modified phone settings)

By following the instructions above, you can ensure that your bug is recorded and triaged.

Thanks for helping us make our apps better! Smile

 

Posts 951
Tom Reynolds | Forum Activity | Replied: Thu, Mar 16 2017 8:49 PM | Locked

And if I don't have email on my device I can't report a bug?

Here's my problem - I've been reading the free book of the month (The Risen Existence) on my Android device (Nexus 7 2013) and today when I tried to read it says "Missing license for resource." When I hit retry it briefly shows "navigation failed" and that's all folks. I can still open other books that I have downloaded. I'm using Logos Android version 5.12.4. As far as I know nothing has changed on my tablet since yesterday except this failure. I can still open this book fine on my desktop.

The problem could be the internet but I would hope that once I have downloaded a book for which I have a permanent license it doesn't require constant checking to ensure my licenses haven't been changed as I don't currently have proper internet on my device.

Posts 27108
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Mar 17 2017 7:43 AM | Locked

Hi Tom! Please create a new thread so that your issue can get the proper attention. 

OSX & iOS | Logs |  Install

Posts 1876
Donnie Hale | Forum Activity | Replied: Fri, Mar 17 2017 9:37 AM | Locked

When I click "Report a Problem" on my iPad, nothing happens. No "Cancel / Continue" dialog, no response, no feedback, zip.

5.12.3 on iPad Pro 128GB running iOS 10.2.1.

Donnie

Posts 27108
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Mar 17 2017 10:23 AM | Locked

Donnie Hale:
When I click "Report a Problem" on my iPad, nothing happens. No "Cancel / Continue" dialog, no response, no feedback, zip.

Do you have an email account set up on the device? 

OSX & iOS | Logs |  Install

Posts 1876
Donnie Hale | Forum Activity | Replied: Fri, Mar 17 2017 10:43 AM | Locked

Yes, albeit in GMail. But it used to pop up the "Report a problem: Cancel/Continue" and give me some sense of what was going to happen next.

Donnie

Posts 27108
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Mar 17 2017 12:44 PM | Locked

Is it set up in "mail" or in some google app?

OSX & iOS | Logs |  Install

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