Safari Disable Compatibility Mode

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John Fidel | Forum Activity | Posted: Sun, Apr 9 2017 7:01 AM

I was not finding the new features working until I discovered I needed to disable compatibility mode as an option. Why is this not done by default as it is required for the newer features to work.

Also, on my iPad, there is no option and as such the functionality is minimal. Is there another browser I can download that will work with the Web App on an iPad?

Thanks

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Alan Palmer (Faithlife) | Forum Activity | Replied: Mon, Apr 10 2017 10:06 AM

John Fidel:

I was not finding the new features working until I discovered I needed to disable compatibility mode as an option. Why is this not done by default as it is required for the newer features to work.

Also, on my iPad, there is no option and as such the functionality is minimal. Is there another browser I can download that will work with the Web App on an iPad?

Thanks

John, I'm not sure why Compatibility Mode was enabled for you on desktop Safari. It should default off, as you said.

As for the iPad, the new display is currently disabled for mobile because we have not added touch support. We plan to add this in the future and open up all these features for phone and tablet users then.

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John Fidel | Forum Activity | Replied: Mon, Apr 10 2017 11:05 AM

Thanks!

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John Fidel | Forum Activity | Replied: Mon, Apr 10 2017 11:06 AM

I guess I am wondering why it is even an option when using the logos app?

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Alan Palmer (Faithlife) | Forum Activity | Replied: Mon, Apr 10 2017 11:34 AM

John Fidel:

I guess I am wondering why it is even an option when using the logos app?

It primarily exists for users who do not have WebGL support on their browser/OS.

Essentially, we made a large technical change to our platform in order to support the wide range of features we now have, but we didn't want to do so without offering our users a way to maintain what they had (hence Compatibility Mode). We will continue to evaluate the usefulness of Compatibility Mode going forward based on who and why it is being enabled.

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Terry Speak | Forum Activity | Replied: Mon, Apr 17 2017 2:25 PM

I'm having the same problem, how do you disable compatibility mode?

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Alan Palmer (Faithlife) | Forum Activity | Replied: Mon, Apr 17 2017 2:28 PM

From your profile menu in the upper right, select "Disable Compatibility Mode".

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