CRASH when changing layouts (7.8 Beta 3 WIN 7.8.0.0013)

Page 1 of 1 (10 items)
This post has 9 Replies | 1 Follower

Posts 656
Tim Hensler | Forum Activity | Posted: Fri, Jul 7 2017 9:06 PM

This problem started when version 7.8 Beta 3 WIN 7.8.0.0013 was installed.

Replication: (Repeats every time I open a layout when a layout is already open. The same layout works fine when opened after starting Logos through the Sign-in screen to a blank layout. This has happened with several layouts, all of which worked fine with Beta versions before this one.) 

  1. Crash occurred (as a selected layout was opening)
  2. Closed Logos
  3. Launched Logos while holding Ctrl key down
  4. Signed in to Logos
  5. Logos opened to empty layout
  6. Selected layout
  7. Layout opened and I waited for it to finish loading
  8. Selected the same layout again
  9. Logos crashed while I was waiting for the layout to finish loading.
  10. Closed Logos
  11. Saved Logs (attached).

6136.Logos Log Files - 170707.1032.zip

HP ENVY x360 Convertible Notebook PC; Windows 10 Home (64bit); I7-6500U@2.50GHz; 12GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v7.0; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 10197
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Jul 8 2017 3:49 AM

Does this happen with other layouts, or just this one? I was having a similar experience, with periodic crashes when changing layouts. But I have not had a crash since I rebuilt the offending layout.

Mac Logs | PC Logs | Install 

 

Posts 656
Tim Hensler | Forum Activity | Replied: Sat, Jul 8 2017 8:41 AM

Hi Jack,

I have the same problem with the 6 or so layouts I tried.

HP ENVY x360 Convertible Notebook PC; Windows 10 Home (64bit); I7-6500U@2.50GHz; 12GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v7.0; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 10197
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Jul 8 2017 11:29 AM

Tim Hensler:

I have the same problem with the 6 or so layouts I tried.

I am not an expert on log-reading—especially with Windows OS. However, you might try updating to Beta 3 and see if that helps the problem.

Mac Logs | PC Logs | Install 

 

Posts 656
Tim Hensler | Forum Activity | Replied: Sat, Jul 8 2017 2:15 PM

Jack Caviness:
you might try updating to Beta 3 and see if that helps the problem

Hi Jack,

I  already updated to Beta 3 - That's when the problem started.   I did't have the problem with the previous beta versions.

HP ENVY x360 Convertible Notebook PC; Windows 10 Home (64bit); I7-6500U@2.50GHz; 12GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v7.0; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 23283
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Jul 8 2017 3:46 PM

Tim Hensler:
(Repeats every time I open a layout when a layout is already open. The same layout works fine when opened after starting Logos through the Sign-in screen to a blank layout.

I can't reproduce using several old layouts, even after updating some where one panel was unavailable. We'll have to see what the Developers can diagnose.

Dave
===

Windows & Android

Posts 1685
LogosEmployee

The fix for this crash is already set to ship with beta 4. It's related to the "Emphasize active lemmas" visual filter.

Posts 656
Tim Hensler | Forum Activity | Replied: Mon, Jul 10 2017 10:19 AM

Andrew Batishko (Faithlife):
The fix for this crash is already set to ship with beta 4

Thank you, Andrew.  Once again the Faithlife team anticipates our needs.

HP ENVY x360 Convertible Notebook PC; Windows 10 Home (64bit); I7-6500U@2.50GHz; 12GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v7.0; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 1720
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Jul 10 2017 1:30 PM

Tim Hensler:

This problem started when version 7.8 Beta 3 WIN 7.8.0.0013 was installed.

Replication: (Repeats every time I open a layout when a layout is already open. The same layout works fine when opened after starting Logos through the Sign-in screen to a blank layout. This has happened with several layouts, all of which worked fine with Beta versions before this one.) 

  1. Crash occurred (as a selected layout was opening)
  2. Closed Logos
  3. Launched Logos while holding Ctrl key down
  4. Signed in to Logos
  5. Logos opened to empty layout
  6. Selected layout
  7. Layout opened and I waited for it to finish loading
  8. Selected the same layout again
  9. Logos crashed while I was waiting for the layout to finish loading.
  10. Closed Logos
  11. Saved Logs (attached).

6136.Logos Log Files - 170707.1032.zip

This crash should be fixed with 7.8 Beta 4 (7.8.0.0015).

Posts 656
Tim Hensler | Forum Activity | Replied: Mon, Jul 10 2017 3:09 PM

Philana R. Crouch:
This crash should be fixed with 7.8 Beta 4 (7.8.0.0015).

It appears this has been resolved - Crashes no longer occur as described above.

Thank you Team Faithlife.

HP ENVY x360 Convertible Notebook PC; Windows 10 Home (64bit); I7-6500U@2.50GHz; 12GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v7.0; Wi-Fi only; 16GB of storage; 32GB SD card.

Page 1 of 1 (10 items) | RSS