When Logos installed to the latest version, it cannot start-up. Please help

Hi Logos,

Today I open my Logos, and it download about 200MB data (including the latest main software version 7.8.0.31), after it install automatically, then I click the pop-up info to restart the main program.

Then it fails to open the program.

Meanwhile, the indexing starting at background, when it finished, I click Logos again, but still cannot start up, please check the screen capture above.

Can anyone help me how to solve this?

If you need the log file, how I can make it? because the main program even cannot startup.

Waiting for your response.

Best regards.

Davy.

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Graham Criddle

If you need the log file, how I can make it? because the main program even cannot startup.

Step 4 at https://www.logos.com/support/windows/report-problem shows you how to ensure that logging will run

Davy Wang

https://community.logos.com/discussion/comment/914342#Comment_914342

5327.Logos Log Files.zip

I create the log files as attached here.

The main program cannot start up.

Ryan Gano (Logos)

https://community.logos.com/discussion/comment/914366#Comment_914366

5327.Logos Log Files.zip

I create the log files as attached here.

The main program cannot start up.

I'm sorry this update is causing you problems. We will be investigating this issue and let you know when we have a resolution.

While we're investigating you may have success by starting the application with the control key held down. Then choose "Work offline" in the dialog that is shown.

Ryan

Ryan Gano (Logos)

https://community.logos.com/discussion/comment/914373#Comment_914373

Davy,

We would love to see a copy of your local preferences if you don't mind. We expect it to help us answer some questions about what's going on.

C:\Users\wdg\AppData\Local\Logos\Documents\erkjhfuz.gcs\LocalUserPreferences\PreferencesManager.db

It's also possible that moving this file will resolve your startup issues (though we can't say that for sure at this point).

Ryan

Ryan Gano (Logos)

https://community.logos.com/discussion/comment/914386#Comment_914386

Also, it would be very helpful to see C:\Users\wdg\AppData\Local\Logos\Users\UserManager.db

Rather than post that file publicly I'd like to have to send to it testing@faithlife.com

Davy Wang

https://community.logos.com/discussion/comment/914386#Comment_914386

Dear Ryan,

Thank you for your suggestion. It works! I move out the "PreferencesManager.db", then my Logos can open successfully.

I also send my "PreferencesManager.db" and "UserManager.db" files to testing@faithlife.com for further investigation or improvements.

Thank you.

Best regards.

Davy.

Andrew Batishko

https://community.logos.com/discussion/comment/914459#Comment_914459

Note that removing this file may have reset some of your local settings (ones that are specific to a particular installation, and are not synced with other machines). This includes the "use internet" setting, which was most likely the cause of the problem.

Philana R. Crouch

Hi Logos,

Today I open my Logos, and it download about 200MB data (including the latest main software version 7.8.0.31), after it install automatically, then I click the pop-up info to restart the main program.

Then it fails to open the program.

Meanwhile, the indexing starting at background, when it finished, I click Logos again, but still cannot start up, please check the screen capture above.

Can anyone help me how to solve this?

If you need the log file, how I can make it? because the main program even cannot startup.

Waiting for your response.

Best regards.

Davy.

This startup crash has been fixed with Logos 7.8 (7.8.0.0034).