When Logos installed to the latest version, it cannot start-up. Please help
Hi Logos,
Today I open my Logos, and it download about 200MB data (including the latest main software version 7.8.0.31), after it install automatically, then I click the pop-up info to restart the main program.
Then it fails to open the program.
Meanwhile, the indexing starting at background, when it finished, I click Logos again, but still cannot start up, please check the screen capture above.
Can anyone help me how to solve this?
If you need the log file, how I can make it? because the main program even cannot startup.
Waiting for your response.
Best regards.
Davy.
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Davy Wang said:
If you need the log file, how I can make it? because the main program even cannot startup.
Step 4 at https://www.logos.com/support/windows/report-problem shows you how to ensure that logging will run
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Davy Wang said:
I'm sorry this update is causing you problems. We will be investigating this issue and let you know when we have a resolution.
While we're investigating you may have success by starting the application with the control key held down. Then choose "Work offline" in the dialog that is shown.
Ryan
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Davy,
We would love to see a copy of your local preferences if you don't mind. We expect it to help us answer some questions about what's going on.
C:\Users\wdg\AppData\Local\Logos\Documents\erkjhfuz.gcs\LocalUserPreferences\PreferencesManager.db
It's also possible that moving this file will resolve your startup issues (though we can't say that for sure at this point).
Ryan
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Also, it would be very helpful to see C:\Users\wdg\AppData\Local\Logos\Users\UserManager.db
Rather than post that file publicly I'd like to have to send to it testing@faithlife.com
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Dear Ryan,
Thank you for your suggestion. It works! I move out the "PreferencesManager.db", then my Logos can open successfully.
I also send my "PreferencesManager.db" and "UserManager.db" files to testing@faithlife.com for further investigation or improvements.
Thank you.
Best regards.
Davy.
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Note that removing this file may have reset some of your local settings (ones that are specific to a particular installation, and are not synced with other machines). This includes the "use internet" setting, which was most likely the cause of the problem.
Andrew Batishko | Logos software developer
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Davy Wang said:
Hi Logos,
Today I open my Logos, and it download about 200MB data (including the latest main software version 7.8.0.31), after it install automatically, then I click the pop-up info to restart the main program.
Then it fails to open the program.
Meanwhile, the indexing starting at background, when it finished, I click Logos again, but still cannot start up, please check the screen capture above.
Can anyone help me how to solve this?
If you need the log file, how I can make it? because the main program even cannot startup.
Waiting for your response.
Best regards.
Davy.
This startup crash has been fixed with Logos 7.8 (7.8.0.0034).
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