What happened to "Hinds' Feet on High Places: An Engaging Visual Journey?"

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PetahChristian | Forum Activity | Posted: Fri, Aug 18 2017 2:47 PM

"Hinds' Feet on High Places: An Engaging Visual Journey" -- not sure if this was the link -- was a fully-funded (Under Contract) pre-pub on Vyrso, due out in November 2017.

As of today, it has disappeared from my Pre-Pub orders page, and I can no longer find the resource on Vyrso.

Wondering why that Vyrso Pre-Pub was suddenly pulled without notice.

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alabama24 | Forum Activity | Replied: Fri, Aug 18 2017 3:17 PM

I have no idea, but it appears that this edition is illustration heavy resource... often not a good fit for Vyrso editions. 

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Jan Krohn | Forum Activity | Replied: Fri, Aug 18 2017 4:07 PM

This is actually a very good move. It's much better to remove the resource before it gets published, rather than waiting for it to be released, so that people will find out that it has major missing portions, or is otherwise messed up or corrupt beyond repair (in terms of format, not content of course...)

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Jan Krohn -- Returning back to Germany after 5 years of Mission Work in Cambodia. Starting Next Now...
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NB.Mick | Forum Activity | Replied: Sat, Aug 19 2017 1:25 AM

Jan Krohn:
This is actually a very good move.

Actually, this is one of the rare instances I disagree with you, Jan.

We agree that it is unfortunate to publish a resource that has technical issues which lead to customer frustration. Given that a PrePub with shipment date is something of a commitment, Faithlife should try to make good on that. So in my opinion, the "very good" solution would be to publish the resource without technical issues - even if it means to put in manual labor and thus make it a financial loss. In case that is impossible or really not feasible (like investing dozens of man-days for a small number of customers who pay only a small amount), then only bad moves remain.

The bad move of cancelling the PrePub may be better than the bad move of letting it run through. But in such a case the least I expect would be that customers get an e-mail explaining to them that the PrePub had to be cancelled due to technical reasons. 

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alabama24 | Forum Activity | Replied: Sat, Aug 19 2017 6:04 AM

NB.Mick:
the least I expect would be that customers get an e-mail explaining to them that the PrePub had to be cancelled due to technical reasons. 

...I might add, "for whatever reason it was cancelled, an email should be sent." 

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