New books downloading to mobile but not laptop

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This post has 8 Replies | 1 Follower

Posts 135
Gene Britton | Forum Activity | Posted: Sat, Sep 2 2017 3:51 AM

I have Now account and last few downloads are on iPhone and iPad but not laptop.  Can you help please?

Posts 2796
David Ames | Forum Activity | Replied: Sat, Sep 2 2017 3:57 AM

Details might help like resource titles and when this started.  Also revisions of laptop, iPhone and iPad versions of Logos. 

Posts 135
Gene Britton | Forum Activity | Replied: Sat, Sep 2 2017 4:03 AM

Thanks David; the three NIV Application commentaries on special this month and the last three month free book on Now account.  

Logos Bible Software 7.8 MacBook pro.

Posts 1886
Robert M. Warren | Forum Activity | Replied: Sat, Sep 2 2017 5:28 AM

Gene:

Enter "update resources" in the command box on your Mac and see if that starts a download. If it works, then check Tools, Program Settings and make sure Automatically Download Updates has Yes (if you want it to always happen).

Win 10 | Android 9 | Fire OS 5

Posts 29482
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Sep 2 2017 6:05 AM

Having Logos Now shouldn't be relevant to the issue. Robert's guess sounds like a good one. The mobile app shows your library "in the cloud," whereas your desktop app does not. If you chose to stop automatic downloads at some point, you would stop receiving resource updates until you tell it to download. 

FWIW- Robert's command is a more thorough one (update resources) but a quicker one is (update now). 

If you haven't restarted your computer, that is a good thing to try as well. 

macOS, iOS & iPadOS | Logs |  Install

Posts 135
Gene Britton | Forum Activity | Replied: Sat, Sep 2 2017 6:07 AM

Thanks Robert; the auto download is set from 10pm-5am. I did update resources but no change.

Posts 135
Gene Britton | Forum Activity | Replied: Sat, Sep 2 2017 6:11 AM

Thanks Alabama,

It has been working fine.  This started about the time I went with Now.  I have selected 3 free books and the NIV application 3 this morning.  They are on the mobile's but not my laptop. I use laptop majority of time.  

Posts 135
Gene Britton | Forum Activity | Replied: Sat, Sep 2 2017 10:47 AM

Thanks everyone! 

The "Load Now" worked. Downloaded 15 books which took about three hours, but took care of my problem.  

Posts 11433
DMB | Forum Activity | Replied: Sat, Sep 2 2017 11:36 AM

Gene, that "Load Now" worked great!  I'm smiling, but I had to blow up my desktop to get it to stop the search.

Then I tried Help, where I learned Help can't help, if it's not the first word of a header.  Then I tried Google. And it pointed to you.

"God will save his fallen angels and their broken wings He'll mend."

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