Crash upon closing of the application

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Dave Hooton | Forum Activity | Replied: Thu, Sep 28 2017 9:41 PM

The crash log provides some information re crashing on shutdown, but the logos.log is incomplete, and comes after the crash.

When it crashes, upload the logs before you start Logos again.

Dave
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Windows & Android

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Dave Hooton | Forum Activity | Replied: Mon, Oct 2 2017 1:26 PM

There was an error syncing Guided Learning at /Users/stephenadams/Library/Application Support/Logos4/Documents/d1z54rob.shz/GuidedLearning/. but it was probably caused by a failure to read your DNS configuration. There are some hints here but you might feel more comfortable contacting Faithlife Customer Service.

Dave
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Windows & Android

Posts 9
Stephen Adams | Forum Activity | Replied: Wed, Oct 11 2017 6:45 PM

I did hard code the DNS entries instead of picking them up from DHCP..However, it crashed again.

Log3010.LogosLogs.stephenadams.20171011-204333.zip attached.

Posts 24450
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Oct 21 2017 2:35 PM

The last two sets of logs show a problem with sync of Audio Reader. I'm not sure how to advise you on this so please contact Customer Service.

Dave
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Windows & Android

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