Help with crashing.

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Posts 14
Theo Rios | Forum Activity | Posted: Sun, Oct 15 2017 4:24 AM

My Logos is constantly crashing. Is anyone from FL able to help me? Running on the latest MacBook Pro, 16GB memory.

Posts 8644
TCBlack | Forum Activity | Replied: Sun, Oct 15 2017 4:33 AM

More than likely help can be had.  :-)

Let's start with logging and then uploading your logs here.

Please see the Wiki page for instructions:  https://wiki.logos.com/Diagnostic_Logging

  Then describe what has changed, (did it work before)? etc.

Hmm Sarcasm is my love language. Obviously I love you. 

Posts 10743
Forum MVP
Jack Caviness | Forum Activity | Replied: Sun, Oct 15 2017 4:34 AM

Could you provide more details of what is happening? Can you open to a blank layout? If launching from the Dock, depress the Command key immediately after clicking the Logos icon.Keep it depressed until you see the sign-in dialog. Then select blank layout and sign in. Let us know if this works.

We will also need logs—See the Mac logs link in my signature.

BTW: Those fancy stars do not identify FL employees. We are only volunteers addicted to forum posts Stick out tongue

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Oct 15 2017 11:24 AM

Theo Rios:
My Logos is constantly crashing. Is anyone from FL able to help me?

FL Mac Support has => What to do if Logos Crashes with three solutions to check before using Logos Logging Utility => Report a Problem

Personally would restart Mac then try repeating crash. Some crashes are caused by a hanging process, which restart of macOS clears up.

For reporting problem, steps to recreate crash would be helpful as have experienced a variety of crashes over many years.

Keep Smiling Smile

Posts 14

Thanks for your help! Please, find attached the log file.

Posts 18600
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Oct 15 2017 11:01 PM

Theo Rios:

Thanks for your help! Please, find attached the log file.

Logos.log shows normal exit (no crash) along with a number of searches that take awhile (spinning beach ball).

Opening Logos after a crash causes information in Logos.log file to be overwritten.

Noticed LogosError.log has some sync issues with Faithlife servers.

Keep Smiling Smile

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