Page 1 of 1 (7 items)
This post has 6 Replies | 1 Follower

Posts 3
James | Forum Activity | Posted: Mon, Oct 16 2017 11:47 AM

I downloaded the application for my Mac for Logos 7 after I purchased one of the subscriptions. I copied it to my application folder and clicked on it to open it. It will appear in the sidebar indicating it is attempting to start, then it will just disappear and never open. 6763.LogosLogs.jamesrossiter.20171016-133905.zip 

Posts 4550
Forum MVP
Mike Binks | Forum Activity | Replied: Tue, Oct 17 2017 12:45 AM

Hi James,

Welcome to the forums. I am sorry to hear that you are having problems with Logos - stick with it - it is a great program and really helps with in depth bible study.

I am a mac user but don't have the skills to analyse the logs you submitted – there will likely be some other volunteer along in a while who can do that.

In the meantime you might usefully try launching the program from Launch Pad there have been some reports of this type of problem on certain models of Mac.

What is the model and year of the Mac you are using?

How much free space is available on you Hard Disk?

(Logos needs a lot of free space to complete its installation)

Posts 3
James | Forum Activity | Replied: Tue, Oct 17 2017 10:51 AM

It is a 2012 MacBook Pro. I have over 400gb of free hard drive space. 

Posts 4550
Forum MVP
Mike Binks | Forum Activity | Replied: Tue, Oct 17 2017 11:10 AM

James:

It is a 2012 MacBook Pro. I have over 400gb of free hard drive space. 

James if nobody else helps out here you should contact customer support.

If you are not in the USA I recommend using Skype to contact the American help desk number.

Posts 3148
LogosEmployee
Thomas Ball | Forum Activity | Replied: Tue, Oct 17 2017 11:55 AM

Hi James,

I'm sorry Logos is crashing on you.

  • Can you delete the Logos icon from the Applications folder (not Launchpad).
  • Delete Logos.dmg from the devices section in Finder on the left if you see it.
  • Delete any presence of Logos.dmg from your Downloads folder.
  • Reinstall Logos from www.logos.com/install

Post another set of logs if it crashes again immediately after the crash.

 

Posts 3
James | Forum Activity | Replied: Tue, Oct 17 2017 12:41 PM

Hello Tommy, 

I have just done that. It put up a notification that said "Logos app cannot be opened" and just disappeared from the sidebar again. 

6560.LogosLogs.jamesrossiter.20171017-144012.zip

Posts 27108
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Oct 17 2017 1:33 PM

James:
disappeared from the sidebar

you mean "disappeared from the dock," right? 

OSX & iOS | Logs |  Install

Page 1 of 1 (7 items) | RSS