Problem with exegetical guide

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Jeff McKune | Forum Activity | Posted: Mon, Oct 16 2017 6:00 PM

Support,

I was studying John 20 in the ESV.  I wanted to research the language in John 20:15, and clicked on the exegetical guide to open it.  The exegetical guide window would open, display come contents, and then I would see a message that Logos had crashed and that Windows was closing it.  I tried restarting my computer, but that made no difference. I then tried performing a “repair” on Logos in the “Programs” control panel, but that did not fix the problem.  It repeated every time.  It also happens when I use KJV, so I don't think it is the resource, but rather a problem with the exegetical guide as well.  Looking forward to some help with this, as I use the exegetical guide frequently.  I am attaching the logs.

Best regards,

Jeff

2630.Logos Log Files.zip

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LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Mon, Oct 16 2017 10:55 PM

Thanks for posting log files. Unfortunately, they don't contain a (recent) crash record, which likely means that this is a "native" crash that we can't analyse through logs. For further diagnosis, please contact tech support, reference this thread, and ask for a crash dump to be collected.

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