crash and bug

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Posts 6
Leigh Warmbrand | Forum Activity | Posted: Sat, Jan 13 2018 9:06 AM

4857.LogosLogs.mac.20180113-104102.zip

running logos 7 on macOS High Sierra and not launching today

I went through the steps listed on support page = uninstalled and installed, checked fonts, gave myself permission in the library, checked for Logos and mac updates, restarted the computer, but the icon bounces and says "Untitled" in the menu bar.

an archive log is attached, I also emailed this log to support.

thanks for help - Leigh

Posts 1086
Levi Durfey | Forum Activity | Replied: Sat, Jan 13 2018 9:27 AM

You did download a fresh DMG file and reinstall from that, correct? https://www.logos.com/install 

If I recall correctly, this was a bug that you could work around by starting Logos directly from the applications folder (not the dock). Try that and see what happens.

15" Macbook Pro (2016), OS 10.13.2 — Is Faithlife Down? — Post Logs: Mac | Windows

Posts 1086
Levi Durfey | Forum Activity | Replied: Sat, Jan 13 2018 9:34 AM

Here's a post with a similar problem: https://community.logos.com/forums/p/152553/931979.aspx#931979

He went to this page and solved it: https://www.logos.com/support/logos6/mac/crash

15" Macbook Pro (2016), OS 10.13.2 — Is Faithlife Down? — Post Logs: Mac | Windows

Posts 6
Leigh Warmbrand | Forum Activity | Replied: Sat, Jan 13 2018 10:06 AM

yes thanks, trying to launch from the application folder does not work.

I followed all the steps on the page and still did not work.

thanks, I will keep researching and contact support.

Posts 1086
Levi Durfey | Forum Activity | Replied: Sat, Jan 13 2018 10:11 AM

Bummer!

I noticed that your logs don't seem to be enabled properly (there should be several files, not just the "console" file). You'll want to go to the link in my signature and verify that they are enabled.

I hope and pray you get going soon.

15" Macbook Pro (2016), OS 10.13.2 — Is Faithlife Down? — Post Logs: Mac | Windows

Posts 6
Leigh Warmbrand | Forum Activity | Replied: Sat, Jan 13 2018 10:22 AM

3348.LogosLogs.mac.20180113-122025.zip

sorry, don't see the link in your signature, could you send or repost

attached is another archive log, if it helps

Posts 1086
Levi Durfey | Forum Activity | Replied: Sat, Jan 13 2018 10:24 AM

This is the link: https://www.logos.com/support/mac/report-problem

[Edit: No, that log is also incomplete]

15" Macbook Pro (2016), OS 10.13.2 — Is Faithlife Down? — Post Logs: Mac | Windows

Posts 6
Leigh Warmbrand | Forum Activity | Replied: Sat, Jan 13 2018 10:40 AM

not sure what to do with log but original problem solved - "apply to enclosed items" option was not checked

thank you for help

personal question, if you're willing - Levi is interesting name - Jewish?  I'm a Jewish believer, just noticed and wondered...

Posts 1086
Levi Durfey | Forum Activity | Replied: Sat, Jan 13 2018 10:43 AM

Sorry, no. I am German and Irish, named after the Jeans. 

15" Macbook Pro (2016), OS 10.13.2 — Is Faithlife Down? — Post Logs: Mac | Windows

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