Logos hangs or freezes when I try to open it

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This post has 6 Replies | 2 Followers

Posts 6
Darren Wiebe | Forum Activity | Posted: Tue, Jan 23 2018 3:29 PM

Logos 7 won't open on my MacBook Pro. The app looks open (dot underneath icon), but nothing happens. When I look under the menu, everything is listed as "untitled". I've tried (1) reinstalling Logos, (2) verifying and correcting folder positions, (3) checking for corrupt font files. Nothing seems to work.

 6886.LogosLogs.DSWiebe.20180123-152220.zip

Posts 27676
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Jan 23 2018 6:38 PM

Which specific version of MacOS? Logos?

OSX & iOS | Logs |  Install

Posts 17957
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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Jan 23 2018 9:33 PM

alabama24:

Which specific version of MacOS? Logos?

Console Messages includes:

Logos Bible Software 4[584] <Warning>: Logos 4 Logging is not enabled

Logos 4 is no longer supported => https://www.logos.com/support/free-support

If MacBook Pro has OS X 10.10 Yosemite or newer, does free upgrade to Logos 7 help ? => https://www.logos.com/product/136022/basic

Another idea is restarting Mac.

Keep Smiling Smile

Posts 17957
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Jan 23 2018 9:39 PM

Darren Wiebe:
Logos 7 won't open on my MacBook Pro.

Zip file shows unsupported "Logos Bible Software 4" in console messages, which is unexpected for Logos 7.

If Logos 7 opened OK before, then launching "Logos Bible Software 4" will crash because application checks database version. If database version is newer, then application crashes to avoid damaging newer database configuration.

Keep Smiling Smile 

Posts 68
Moses Rivera | Forum Activity | Replied: Sun, Jan 28 2018 6:17 PM

When you work through Solution #2 found here https://www.logos.com/support/logos6/mac/crash ), make sure to unlock the pad-lock icon so you’re able click the "apply to enclosed items" icon.

Posts 6
Darren Wiebe | Forum Activity | Replied: Tue, Jan 30 2018 12:58 PM

Thank you! This one seemed to work. Feels good to be able to use more than the mobile app again.

Posts 2631
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Feb 21 2018 10:36 AM

Darren Wiebe:

Logos 7 won't open on my MacBook Pro. The app looks open (dot underneath icon), but nothing happens. When I look under the menu, everything is listed as "untitled". I've tried (1) reinstalling Logos, (2) verifying and correcting folder positions, (3) checking for corrupt font files. Nothing seems to work.

 6886.LogosLogs.DSWiebe.20180123-152220.zip

This has been fixed in 7.13.

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