Logos 7 not opening

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Benjamin Johnson | Forum Activity | Posted: Thu, Jan 25 2018 1:55 PM

I have been trying to open Logos 7 but it will not open. I did all the steps on the solutions page but still have not had the problem fixed. Here's the log: 1050.LogosLogs.Baining.20180125-165320.zip

Posts 1572
Forum MVP
Levi Durfey | Forum Activity | Replied: Thu, Jan 25 2018 2:22 PM

Hi Benjamin!

Your menubar says "Untitled" when you try and start Logos, correct?

Your log is incomplete because the logging is not enabled. See https://www.logos.com/support/mac/report-problem on how to enable logging, then try to start Logos, and then re-post the logs. There should be several files in the zipped file.

However, in the one file that you did provide, I see references like this "UnauthorizedAccessException: Access to the path "/Users/Baining/Library/Application Support/Logos4/Logging/Logos.log" is denied" which goes back to the permissions error that is addressed by Solution #2 on https://www.logos.com/support/logos6/mac/crash.

I know you said you worked through all the solutions on that page, but when you worked through Solution #2, were you sure to click the "apply to enclosed items" icon? Even if it said "Read and Write" for the Logos4 folder, the problem might be a subfolder.

Posts 3
Benjamin Johnson | Forum Activity | Replied: Fri, Jan 26 2018 6:25 AM

It is saying "Untitled" in the menu.

And all the permissions according to that solution are correct. It is not locked and I have permission to read and write on the subfolders. 

Let's see if this log works...

7271.LogosLogs.Baining.20180126-092356.zip

Posts 24926
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 26 2018 5:34 PM

Benjamin Johnson:
Let's see if this log works...

Nope!

It would be best to contact Customer Service if the known fix is not working (and you're not getting logs).

Dave
===

Windows & Android

Posts 68
Moses Rivera | Forum Activity | Replied: Sun, Jan 28 2018 6:49 PM

When you work through Solution #2 found here https://www.logos.com/support/logos6/mac/crash ), make sure to unlock the pad-lock icon so you’re able click the "apply to enclosed items" icon.

Posts 2631
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Feb 21 2018 10:37 AM

Benjamin Johnson:

I have been trying to open Logos 7 but it will not open. I did all the steps on the solutions page but still have not had the problem fixed. Here's the log: 1050.LogosLogs.Baining.20180125-165320.zip

This has been fixed in 7.13.

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