Web App will not load or refresh

Page 1 of 1 (9 items)
This post has 8 Replies | 1 Follower

Posts 3
Ralph Gregg | Forum Activity | Posted: Tue, Feb 13 2018 2:22 PM

I am unable to access my library or anything else with the web app.  The screen loads up to a blank page and says "loading" until I click on something.  The page then opens to 1 page of my ESV Bible regardless of the icon I click.  Please see attached picture.  Any thoughts on how to clear this up are appreciated.  Everything was working fine as of Friday last week.

Posts 11
LogosEmployee
Justin Brown | Forum Activity | Replied: Tue, Feb 13 2018 3:32 PM

Hi Ralph, sorry to hear the app is causing you trouble, we're looking into this. What browser are you using?

Posts 128
Robert Bigouette | Forum Activity | Replied: Wed, Feb 14 2018 8:13 AM

I’m getting a 503 error. Nothing loading.

Posts 21858
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Feb 14 2018 8:42 AM

Robert Bigouette:

I’m getting a 503 error. Nothing loading.

Which browser on which platform?

Posts 128
Robert Bigouette | Forum Activity | Replied: Wed, Feb 14 2018 9:51 AM

Was ipad safari. Is showing now though.

Posts 3
Ralph Gregg | Forum Activity | Replied: Wed, Feb 14 2018 10:27 AM

Im using IE 11 on Windows 7.  Today Im getting a "503 service unavailable error" error as some have noted below.

Posts 327
LogosEmployee
David Schwegler (Faithlife) | Forum Activity | Replied: Thu, Feb 15 2018 10:10 AM

Sorry folks, we shipped small piece of new tooling that caused intermittent issues yesterday morning resulting in downtime for a couple hours.

This very rarely happens, but we strive to make it never happen. Thanks for sticking with us.

Posts 3
Ralph Gregg | Forum Activity | Replied: Thu, Feb 15 2018 11:07 AM

The issue in my initial post still exists.  I am unable to open anything inside the app.  It is stuck on loading indefinitely.  Any suggestions?  I've tried clearing out cookies, browsing history, etc.. but it has not helped.

Posts 327
LogosEmployee

Hi Ralph,

Unfortunately, IE 11 is not one of our supported browsers, and the site won't work on it. We support the latest versions of Chrome, Firefox, and Edge. Chrome is the one we recommend.

Page 1 of 1 (9 items) | RSS