Introducing Faithlife Connect

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Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Posted: Wed, Feb 21 2018 3:14 PM

Today we’re launching Faithlife Connect, a new subscription including Logos Cloud, Faithlife TV, Mobile Ed courses, and much more. Plans start at $8.99/month and come with a 14-day free trial. 

All seven levels of Faithlife Connect include:

  • Logos Cloud: Study the Word with Logos books and features. Each Connect level is consistent with the current levels of Logos Cloud.

  • Faithlife TV Plus: Watch all that Faithlife TV Plus has to offer. (Premium channels and movies are extra.)

  • Faithlife Courses: Access up to eight Mobile Ed courses of your choosing every year. (Depends on subscription level).

  • Featured Book: Get month-long access to one resource selected by Faithlife every month. Receive a discount code to purchase that resource when the month is over.

  • Exclusive Discounts: Shop exclusive sales only available to Connect subscribers.

Some Faithlife Connect levels include access to:

  • Faithlife Ebooks: Redeem monthly codes for one Lexham/Kirkdale Press title and one classic Christian book to own.

  • 2% Reward on purchases: Receive a promo code of 2% of purchases made in the previous year. Codes will be distributed in February 2019 for purchases in 2018. Restrictions will apply.  

How Faithlife Connect affects Logos Now and Logos Cloud customers

Because this product includes many of the same features and benefits of both Logos Now and Logos Cloud, we’re migrating everyone who has a subscription to Logos Now and Logos Cloud to a subscription to Faithlife Connect. We’ll transition Logos Cloud and Logos Now customers into Faithlife Connect over the next day or so as we configure things on the back end. All active subscribers will retain their Logos Now/Cloud benefits through their subscription period. 

If you’re a Logos Cloud or Logos Now subscriber, we’ll be sending you an email soon about what to expect with the transition. Each customer’s situation is unique, and we’ll be sure to send you the details of what Faithlife Connect means for you specifically. We’re committed to answering any of your questions and helping you have a great experience. Reach us in the Faithlife Connect group, by emailing customerservice@faithlife.com, or calling us at (888) 308-7621.

Learn more about Faithlife Connect

Posts 724
scooter | Forum Activity | Replied: Wed, Feb 21 2018 3:25 PM

Chris duMond:
Access up to eight Mobile Ed courses of your choosing every year. (Depends on subscription level).

Under Pricing, Standard says 4 vid courses per year.

Posts 2883
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 3:25 PM

Logos Now gave us 10% off libraries and 25% off feature set purchases. Have those benefits disappeared?

It sounds like we are losing our LN benefits, unless we're willing to pay twice as much each year ($119 -> $240). How is that even expected to be cost-effective, when most of us don't want to rent books, or subscribe to Faithlife TV?

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 3:27 PM

scooter:

Chris duMond:
Access up to eight Mobile Ed courses of your choosing every year. (Depends on subscription level).

Under Pricing, Standard says 4 vid courses per year.

There are arrows at the top of the pricing page. Click a couple times to the right and you'll see the levels that have 8 courses per year in them. 

Posts 724
scooter | Forum Activity | Replied: Wed, Feb 21 2018 3:28 PM

Chris duMond:
Exclusive Discounts: Shop exclusive sales only available to Connect subscribers.

Do the 3 levels of payment have differing Discounts, Chris?

Posts 1015
Keith Pang | Forum Activity | Replied: Wed, Feb 21 2018 3:28 PM

PetahChristian:

Logos Now gave us 10% off libraries and 25% off feature set purchases. Have those benefits disappeared?

It sounds like we are losing our LN benefits, unless we're willing to pay twice as much each year ($119 -> $240). How is that even expected to be cost-effective, when most of us don't want to rent books, or subscribe to Faithlife TV?

I agree. Logos Now was a way better option. Why do the two have to be combined? 

Shalom, in Christ, Keith. Check out my music www.soundcloud.com/kpang808

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 3:29 PM

PetahChristian:
Logos Now gave us 10% off libraries and 25% off feature set purchases. Have those benefits disappeared?

No. 

PetahChristian:
It sounds like we are losing our LN benefits, unless we're willing to pay twice as much each year ($119 -> $240). How is that even expected to be cost-effective, when most of us don't want to rent books, or subscribe to Faithlife TV?

You will get an email that addresses your specific situation, which may be different than someone else's situation. Please be patient as we get those sent out to the appropriate customers. Thanks! 

Posts 2848
Mattillo | Forum Activity | Replied: Wed, Feb 21 2018 3:30 PM

I agree with Keith. I don't want cloud... Never had and never will. But to keep the other things I have I'll have to move to the second tier for $20.  I'm guessing that is what will pay for the 2%

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 3:31 PM

scooter:
Do the 3 levels of payment have differing Discounts, Chris?

No they do not. 

Posts 2848
Mattillo | Forum Activity | Replied: Wed, Feb 21 2018 3:39 PM

How do the free books work Chris? With LN we got one a month. Now it seems at the $20 level you would get two. In the weird middle stage between the two, do we still get our one or do we get two?

Will there be an option for those who want to upgrade to jump out of LN and use the difference or will they have to wait? 

Posts 597
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 3:42 PM

It does seem like Faithlife are charging twice as much for stuff we already have at half the price. It looks like  I am going to give it a go for the trial but it looks very much like faithlife are losing my subscription. I hope they can retain half of their existing membership so they can at least break even!

Posts 2883
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 3:47 PM
Chris duMond:

PetahChristian:
Logos Now gave us 10% off libraries and 25% off feature set purchases. Have those benefits disappeared?

No. 

No, as in a) you'll keep those discounts until your LN expires, or b) those discounts will continue in Faithlife Connect? If so, what tiers, please, offer those savings?

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 3:48 PM

Mattillo:
How do the free books work Chris? With LN we got one a month.

You will continue to receive this benefit for the duration of your Logos Now subscription. 

Mattillo:
Will there be an option for those who want to upgrade to jump out of LN and use the difference or will they have to wait?

If I understand correctly, you simply would want to go to the Connect Essentials level. Correct? If so, then yes, you could call into Customer Service and they can help you with that. However, I would encourage you to wait until you receive your email to make that decision. 

Posts 597
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 3:53 PM

This page shows us how we pay twice as much for what we already have ...  https://connect.faithlife.com/now-connect-compare  

Posts 597
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 3:54 PM

Chris, Do we own the courses with this product or do we end up losing them from our library ? 

Posts 2883
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 3:58 PM
Dave Thawley:

This page shows us how we pay twice as much for what we already have ...  https://connect.faithlife.com/now-connect-compare  

That comparison page isn't too useful for me, as it doesn't identify online-only features. Some of us own the full or extended feature set, and can't easily identify exactly which subscriber features we'd lose when we cancel LN.

Off the top of my head, lemma in passage, and concordance tool are subscriber-only. What else only comes with LN but not with any feature sets?

Posts 597
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 3:58 PM

And Chris, do we get something like dynamic pricing of this product. I will end up being kindly given access to 144 books, most of which i have already paid for so unless this is taken into account you will be charging me twice for the same book ? 

Posts 1032
Sean | Forum Activity | Replied: Wed, Feb 21 2018 4:04 PM

Chris duMond:
If you’re a Logos Cloud or Logos Now subscriber, we’ll be sending you an email soon about what to expect with the transition.

I suggest you hurry with those emails.

Do you have any idea how bad this looks at the moment?

 Logos Now Subscriber -- 22/2/2018

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 4:05 PM

Dave Thawley:
Chris, Do we own the courses with this product or do we end up losing them from our library ?

Dave, the courses will be access, not ownership. You'll have one year from the issuance of code(s) to select a course, and then 6 months of access to that course once you select it.

Posts 1032
Sean | Forum Activity | Replied: Wed, Feb 21 2018 4:09 PM

Under the FAQ:

Will my access to Logos features change?

Yes. You will maintain access to the features included in Logos Now through November 12, 2018 or your renewal date, whichever is later. Throughout that time you will experience no change in your available features. 
If you’d like to continue to access all Logos features after November 12, you can upgrade to Faithlife Connect Essentials ($19.99/mo) or above by calling call at (888) 308-7621 or emailing customerservice@faithlife.com
View all Faithlife Connect plans
Compare features in Logos Now and Faithlife Connect.

Will my price go up because of these changes?

No. We’ve migrated all customers to a Faithlife Connect plan that will not cause their monthly rate to go up. However, Logos Now members who wish to stay current with all Logos features will need to upgrade to Faithlife Connect Essentials or above. To upgrade, call us at (888) 308-7621 or email customerservice@faithlife.com to upgrade.

This is an utter betrayal.

 Logos Now Subscriber -- 22/2/2018

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