Logos Now/Faithlife Connect - Reasons Why You May Not Have Received An Email Yet

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Chris duMond (Faithlife) | Forum Activity | Posted: Fri, Feb 23 2018 2:42 PM

We have been migrating Logos Now customers into Faithlife Connect and emailing information specific to each customer’s situation. While we’ve delivered messages to most Logos Now customers, there are a few segments of customers who may have not received any communication yet, and here’s a few reasons why that might be:

Reason #1: We didn’t auto-migrate Logos Now customers who had auto-renew turned off. If you had auto-renew turned off, and would like to be migrated into Faithlife Connect, please email customerservice@faithlife.com or call (888) 308-7621 to speak directly to a Customer Service Representative.

Reason #2: We had a good amount of “undeliverable" emails and our Customer Service team is diligently working on manually reaching out to each of those individuals with their specific information. If you fall into this category, be assured we will be in contact with you.

Reason #3: We also had a smaller number of customers that weren’t auto-migrated due to account issues which prevented migration. An example of one such issue would be an incomplete/expired billing profile. This category of issues will take us longer to work through as we identify each issue on the affected accounts and work through them one-by-one. We may reach out to you manually and resolve the issues.

Reason #4: The email may just be in your JUNK folder. It might be worth checking as some customers have reported that was their issue.

If you need something changed on your account, please email customerservice@faithlife.com or call (888) 308-7621 to speak directly to a Customer Service Representative.

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abondservant | Forum Activity | Replied: Fri, Feb 23 2018 2:43 PM

Presumably there is a 5th as well - people who have let their subscription lapse.

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DIsciple II | Forum Activity | Replied: Fri, Feb 23 2018 2:47 PM
Thank you Chris and the customer Service team who are working through the minefield of issues. I have now received my email, hopefully your communication here will help those who are yet to receive an email and bring clarity as to why they might not have an email.
Chris duMond:

We have been migrating Logos Now customers into Faithlife Connect and emailing information specific to each customer’s situation. While we’ve delivered messages to most Logos Now customers, there are a few segments of customers who may have not received any communication yet, and here’s a few reasons why that might be:

Reason #1: We didn’t auto-migrate Logos Now customers who had auto-renew turned off. If you had auto-renew turned off, and would like to be migrated into Faithlife Connect, please email customerservice@faithlife.com or call (888) 308-7621 to speak directly to a Customer Service Representative.

Reason #2: We had a good amount of “undeliverable" emails and our Customer Service team is diligently working on manually reaching out to each of those individuals with their specific information. If you fall into this category, be assured we will be in contact with you.

Reason #3: We also had a smaller number of customers that weren’t auto-migrated due to account issues which prevented migration. An example of one such issue would be an incomplete/expired billing profile. This category of issues will take us longer to work through as we identify each issue on the affected accounts and work through them one-by-one. We may reach out to you manually and resolve the issues.

Reason #4: The email may just be in your JUNK folder. It might be worth checking as some customers have reported that was their issue.

If you need something changed on your account, please email customerservice@faithlife.com or call (888) 308-7621 to speak directly to a Customer Service Representative.

Posts 1082
Martin Folley | Forum Activity | Replied: Sat, Feb 24 2018 12:57 AM

Thank you Chris.

I am still waiting for my email ... but have now fired off an email to the above address. 

2010 17" MBP with High Sierra, iPad4 with iOS10.

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