Announcement: Logos Now to continue at same price (with new name)

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Posts 2350
Beloved | Forum Activity | Replied: Mon, Mar 5 2018 7:07 PM

Cole Campbell:

Thank you very much for listening to our feedback and actually taking action because of it. That goes a long way with me personally. The reality is we all make decisions we regret, and I am very pleased as a customer to see how you have handled this situation. 

Welcome to the forums! It's encouraging to see you use the forums to voice your satisfaction with a company decision. Please return with any questions you may have around resource or program use. Again I welcome you. Be blessed. Smile

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

Posts 1
WAECHTER | Forum Activity | Replied: Mon, Mar 5 2018 7:10 PM

Hello, I’m Finally understanding a year of questioning.  I subscribe logos through « edition clé », I never received any explanation in French for all your communications. It seems that you don’t Consider the languages of your subscribers. It’s a bit perturbating. Can’t you find any good willing servants to organise your communications in différent languages? Will be good goal! Thank you for your new explanation, God bless you...

Posts 1132
Sean | Forum Activity | Replied: Mon, Mar 5 2018 7:13 PM

WAECHTER:

Hello, I’m Finally understanding a year of questioning.  I subscribe logos through « edition clé », I never received any explanation in French for all your communications. It seems that you don’t Consider the languages of your subscribers. It’s a bit perturbating. Can’t you find any good willing servants to organise your communications in différent languages? Will be good goal! Thank you for your new explanation, God bless you...

I don't know how helpful it will be, but Logos does have a French forum here: http://community.logos.com/forums/120.aspx 

Posts 501
Bootjack | Forum Activity | Replied: Mon, Mar 5 2018 7:52 PM

I'm still not following or understanding whether those of us who used the Coupon, will have things automatically reversed.

For example, I used the Coupon to upgrade to Logos 7 Full Feature Set. If I leave this thing alone, is that wiped out and I'm automatically reinstated to Logos Now? Or is that something one is going to have to call Home Office about? Anyone have an idea? 

I'll say as I did in another thread ... thank you so much Bob for doing what you have. This is nothing short of tremendous on your part. 

ASUS Rogue / 500 GB Samsung SSD / 500 GB HD / 16 Gigs of RAM/ Logos 8 Full Feature Set / Faithlife Connect Essentials 

Posts 786
Armin | Forum Activity | Replied: Mon, Mar 5 2018 7:55 PM

BillS:

Now, we just have to figure out our part to keeping you in business. 

Agreed!  YesYesYes

Posts 1952
Nathan Parker | Forum Activity | Replied: Mon, Mar 5 2018 7:57 PM

Two quick questions, Bob:

1. Some customers who already used the coupon code are asking what do they need to do if they want to transition to Faithlife Connect (No Resources) if they already used the coupon code. I'm not one of them, but some are wondering.

2. Can you make another "undo"? The new multiple shades of green coloring behind all the Faithlife services icons is literally causing my vision issues when I try to browse Faithlife website or look at the icons on my iPhone and iPad. Can you pick a single shade of green and use it for the background behind all Faithlife services icons moving forward (it's not just green, any spectrum of colors together interferes with my vision problems. On the days when people change their Facebook profile pics with rainbow colors, I literally get dizzy because the color shifting doesn't lineup correctly when I look at it. I probably need to strengthen my glasses prescription).

Thanks! 

Nathan Parker

Posts 25184
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Dave Hooton | Forum Activity | Replied: Mon, Mar 5 2018 8:38 PM

Nathan Parker:
I probably need to strengthen my glasses prescription

I don't like the multiple shades of green, but you need to start with an optician and a colour photo of the Faithlife service icons!

Dave
===

Windows 10 & Android 8

Posts 1
Pastor Suell | Forum Activity | Replied: Mon, Mar 5 2018 9:06 PM

Thank you

Posts 10
Wayne Donald Baker | Forum Activity | Replied: Mon, Mar 5 2018 10:33 PM

The announcement says you can still go with the initial offer, if you wish, you will have to talk with them but they will let you keep the FaithLife starter with the 200 dollar offer, dropping the grandfathered option.  One reason for this may be because people like me showed that the library option has many books already purchased in the libraries of packages.  I had one of three I think in the Essentials package and about one of two in the starters and no price reduction for either package.  This option, I loose the books I do not have, but keep everything I have with Logos Now..

Posts 10
Wayne Donald Baker | Forum Activity | Replied: Mon, Mar 5 2018 10:48 PM

The question about the coupon was answered.  The statement is the Logos now (FaithLife Connect Essentials  no Library will not that is repeat not have a coupon for two hundred dollars iwith it.  If you want the two hundred dollar coupon you will have to accept the Faithlife Connnect Starter option, and coupon bonus.

Posts 10
Wayne Donald Baker | Forum Activity | Replied: Mon, Mar 5 2018 10:59 PM

He already stated the Grandfathered price, when and if the increases are justified, will be brought in gradually.  So the price is not guaranteed to remain the same, however, the price for the non-grandfathered may also increase, keeping us at a somewhat lower price.  I do not care if it eventually vanishes,  my complaint was paying twice for books I already owned.

Posts 10
Wayne Donald Baker | Forum Activity | Replied: Mon, Mar 5 2018 11:27 PM

I received my initial information about the Faithlife Connect on Friday Feb 23.  I sent three questions to Customer Sevice before an answer.   Now I see why, they were flooded.  I took the trouble to check the resources listed for the Faithlife Essentials and or Starter and discoverd I had a significant number of the books in the rented library, and there seemed no discount for the books I owned.  This seems to fly in the face of the policy that we do not pay twice for what we already own.  This is one response allowing one to get the feature set upgrades we have with LOGOS NOW and the free books and preview books, with some extra in that area.  I will be happy with that.  One could consider however whether in the future one could have an option to look at, as you do with base packages, a subscription option that is discounted based on the products one purchases or purchased.  I am wondering how many of the objections were primarily based on paying twice for so many resources that we had already paid for, buying the books you would now rent to us.

I am in full agreement with the many who are impressed with the willingness to admit an error and rethink your new strategy, I do note it seems the idea is to keep subscriptions as having no discount for any who have bought or invested in large libraries, myself well over one thousand monographs.  The greater ones investment in base packages and libraries the less likely one will be interested in the subscription packages that have many volumes already purchased.  Likewise why purchase anything when it will not reduce the subscription price, even when you purchase a product in the subscription?  I believe this issue s one you need to look at.

I have also suggested that, and this applies to both subscription as well as purchased packages, one feature teachers could use is to be able to "dumb down" the package so one can have the student version for the group one is teaching, and remove the extra resources one adds to be a better instructor.  This helps make sure, especially if working with people on limited resources, that one does not frustrate the students referring to resources they lack and may not be able to afford.  A second idea, for mobile ed would be listing the resources they refer to in the course as part of the information about the package, preferably with an idea of the need for the resource in the course, and perhaps a package option for each mobile ed course which includes the mobile ed course and resources strongly advised to get to obtain your best results.  Just a thought or two outside of this discussion.

Posts 1132
Sean | Forum Activity | Replied: Tue, Mar 6 2018 12:00 AM

Dave Colclough:

I just emailed customer support  at cs@logos.com and got confirmation back in about an hour that my account would remain as per the original deal (coupon code, Faithlife Connect Essentials subscription etc). Thanks Faithlife and Bob!

Bumping this post. I will try writing this address after some time (i.e., closer to daytime in Bellingham) to find out about keeping the coupon deal.

Posts 1022
Keith Pang | Forum Activity | Replied: Tue, Mar 6 2018 12:04 AM

I think thats because he didn’t mind paying the $240 that’s why he got to keep the coupon

Shalom, in Christ, Keith. Check out my music www.soundcloud.com/kpang808

Posts 1
Ray Mills | Forum Activity | Replied: Tue, Mar 6 2018 12:16 AM

"I just emailed customer support  at cs@logos.com and got confirmation back in about an hour that my account would remain as per the original deal (coupon code, Faithlife Connect Essentials subscription etc). Thanks Faithlife and Bob!"

Perfect! The exact information I was looking for. Thanks.

Posts 1079
Martin Folley | Forum Activity | Replied: Tue, Mar 6 2018 12:23 AM

I have just woken up to a reply from this address ... it works Smile ... although I suspect they are a little inundated.

I have opted to keep the new connect offering ... or more specifically to keep the $200 code off L8. I had already bought the L7 full features with a view to dropping LN completely ... I could not see much value in it.

I like the mEd courses and currently see connect as a way of accessing them cheaply. With my current time commitments, it can take at least 6 months to traverse one completely ... and I 'own' more than enough to keep me busy for a while should one a year not be sufficient.

Under the new Essentials package, can you choose what mEd course you access? Under LN, the offering was very poor, to the point of my never bothering with that aspect.

Either way, with the starter at $108 pa, or a grandfathered LN at $99 pa; it seems that the extra $9 per year is worth paying for the $200 voucher. Unless I am missing something? ... such as the 1 year pre-pub promise ... which I have not seen mentioned.

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 2053
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Reuben Helmuth | Forum Activity | Replied: Tue, Mar 6 2018 12:47 AM

Martin Folley:
Either way, with the starter at $108 pa, or a grandfathered LN at $99 pa; it seems that the extra $9 per year is worth paying for the $200 voucher. Unless I am missing something?

If I'm understanding correctly, we'll get "Essentials (without a library)" NOT "Starter" for the grandfathered price of $99/yr. That means we get to choose a new course to access every 6 months.

Martin Folley:
Under the new Essentials package, can you choose what mEd course you access?

Yes, you can choose from any of the INDIVIDUAL courses. Bundles are not eligible.

Clicking on the 'choose your courses' button brought up 193 courses for me.

Hope this helps clarify!

Posts 1079
Martin Folley | Forum Activity | Replied: Tue, Mar 6 2018 2:10 AM

Thanks Reuben. That does help ... under the LN replacement we now get to choose a course rather than have a course selected for us. I was not sure who did the choosing!

I still cannot work out the advantage that retaining the re-badged LN option has over moving to the starter plus a $200 voucher. Maybe I have read too much stuff ... 

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 260
danwdoo | Forum Activity | Replied: Tue, Mar 6 2018 2:43 AM

Logos Connect Starter does not contain all the program feature that Logos Now did or that Connect Essentials (no books) does. İf these particular features are ones you do not need or want, then starter with the certificate may be the best choice for you.

Posts 260
danwdoo | Forum Activity | Replied: Tue, Mar 6 2018 2:48 AM

This link will show you what features you won't get with Connect Starter that were included in Logos Now and are in Connect Essentials: 

https://connect.faithlife.com/now-connect-compare

Hope this helps

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