A19 - Crash after entering passage in Go bar

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Posts 456
Roger Feenstra | Forum Activity | Posted: Tue, May 4 2010 10:28 AM

1. Entered 1 Timothy 3:15 in Go bar.

2. Selected the passage from drop down.

3. Layout begins to populate, then crashes.

4. Attempted same procedure several times, same result.

8372.Archive.zip

Elder/Pastor, Hope Now Bible Church, Fresno CA

Posts 441
Lewis Harper | Forum Activity | Replied: Tue, May 4 2010 10:39 AM

This crash can be reproduced.

64816.Archive.zip

Posts 3188
LogosEmployee
Thomas Ball | Forum Activity | Replied: Tue, May 4 2010 12:07 PM

Roger:

I'm no developer so I don't know for sure, but it looks like there might be some conflict with a visual markup you have in a book that is trying to be accessed. Regardless I am filing this in our system.

 

Are any of the books that would open have visual mark-ups?

 

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Thomas Ball | Forum Activity | Replied: Tue, May 4 2010 12:10 PM

Lewis:

As I said in my reply to Roger, I'm not a dev, but it seems in your case that Logos 4 is trying to open an ESV Reverse Internlinear "ResourceViewModel    Resource LLS:1.0.10 has RevInt data, but Display doesn't support it."

I'm filing a bug anyway, but what books are opening when you do that search?

 

Posts 441
Lewis Harper | Forum Activity | Replied: Tue, May 4 2010 12:22 PM

Tommy , The Books opened are the ESV, NASB, KJV and the NIV.  The commentary opened are the BKC.  Maybe this will help.  However after crash I tried to open the same scripture again and it opened just fine.  Thanks for you looking into this though.

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Thomas Ball | Forum Activity | Replied: Tue, May 4 2010 2:22 PM

Thank you Lewis.

 

Posts 456
Roger Feenstra | Forum Activity | Replied: Tue, May 4 2010 6:44 PM

Tommy Ball:
Are any of the books that would open have visual mark-ups?

Unfortunately, I do not know what was opening since I simply typed the reference in the Go Bar.  The program crashed before the layout could be fully populated. I don't believe any of the resources that should have opened would have visual mark-ups.  

Elder/Pastor, Hope Now Bible Church, Fresno CA

Posts 456
Roger Feenstra | Forum Activity | Replied: Tue, May 4 2010 6:49 PM

Tommy Ball:
Are any of the books that would open have visual mark-ups?

Unfortunately, I do not know what was opening since I simply typed the reference in the Go Bar.  The program crashed before the layout could be fully populated. I don't believe any of the resources that should have opened would have visual mark-ups.  

I tried several other passages and duplicated the problem (On two separate Macs).  Genesis 1:1 works though Big Smile

Elder/Pastor, Hope Now Bible Church, Fresno CA

Posts 3188
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, May 5 2010 12:08 PM

Roger:

That is interesting that Gen 1:1 works though. What books come up there?

Could you try individual Passage guide and Exegetical guide searches with the citation that causes crashing? I'd like to see if we could narrow it down.

 

Posts 456
Roger Feenstra | Forum Activity | Replied: Wed, May 5 2010 1:00 PM

Tommy Ball:
That is interesting that Gen 1:1 works though. What books come up there?

Genesis 1:1 (From the Go Bar)

ESV/NASB95/NIV/NRSV/KJV

Expositor's Bible Commentary, Vol. 2

2 Timothy 3:15 (From the Go Bar)

The same Bibles as above.

The same Commentary, Vol.11 (I think)

The Passage Guide begins to populate, but L4Mac crashes and shuts down before it's finished.

[And as I said, this is happening on both my Powerbook and my IMac -- same scenario.

Just typed in Romans 16:1.  Same Bibles.  Commentary: God's Glory Barnhouse.  Passage Guide begins to populate then shuts down.

Elder/Pastor, Hope Now Bible Church, Fresno CA

Posts 3188
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, May 5 2010 2:23 PM

Roger Feenstra:

Tommy Ball:
That is interesting that Gen 1:1 works though. What books come up there?

Genesis 1:1 (From the Go Bar)

ESV/NASB95/NIV/NRSV/KJV

Expositor's Bible Commentary, Vol. 2

2 Timothy 3:15 (From the Go Bar)

The same Bibles as above.

The same Commentary, Vol.11 (I think)

The Passage Guide begins to populate, but L4Mac crashes and shuts down before it's finished.

[And as I said, this is happening on both my Powerbook and my IMac -- same scenario.

Just typed in Romans 16:1.  Same Bibles.  Commentary: God's Glory Barnhouse.  Passage Guide begins to populate then shuts down.

 

Roger:

(Emphasis mine above) Do you mean PowerBook, or MacBook or MacBook Pro?

 

Can you try the search in Exegetical Guide too and tell me if it is crashing there as well?

 

 

 

Posts 456
Roger Feenstra | Forum Activity | Replied: Wed, May 5 2010 2:32 PM

Tommy Ball:
MacBook

Sorry, I meant MacBook.

I'll get back to you shortly on the EG search.  I'll try it now.

 

Elder/Pastor, Hope Now Bible Church, Fresno CA

Posts 456
Roger Feenstra | Forum Activity | Replied: Wed, May 5 2010 2:36 PM

Tommy Ball:
an you try the search in Exegetical Guide too and tell me if it is crashing there as well?

When I go to Genesis 1:1 from the Go Bar I can search the Exegetical Guide too.

When I go to 2 Timothy 3:15 I cannot.  It crashes before anything can populate.

Elder/Pastor, Hope Now Bible Church, Fresno CA

Posts 3188
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, May 5 2010 2:38 PM

I know the Go search searches both but I am trying to narrow down what exactly is causing the crash. That is why I wanted individual Passage Guide and Exegetical Guide searches with the same citations.

 

Meaning go to Guides menu and open the Guide(s) from there.

 

Posts 456
Roger Feenstra | Forum Activity | Replied: Wed, May 5 2010 3:20 PM

Tommy Ball:
That is why I wanted individual Passage Guide and Exegetical Guide searches with the same citations.

I understand that, but I cannot do it with the 2 Tim. citation.  It crashes before I can type anything or click anything.  The circles in the Guide spin (for a second or two) and then crash. 

In Genesis I can search everything. It all works.  

 

Elder/Pastor, Hope Now Bible Church, Fresno CA

Posts 1246
David Mitchell | Forum Activity | Replied: Wed, May 5 2010 3:31 PM

What Tommy is requesting is that, rather than typing the reference in the home page, go to the guides menu, select exegetical guide, and then type your reference in the Exegetical Guide panel.

David Mitchell
Development Lead
Faithlife

Posts 456
Roger Feenstra | Forum Activity | Replied: Wed, May 5 2010 3:50 PM

David Mitchell:
What Tommy is requesting is that, rather than typing the reference in the home page, go to the guides menu, select exegetical guide, and then type your reference in the Exegetical Guide pane

Okay, sorry for being a dunce. Embarrassed  That makes sense.

I entered the same citation, 2 Timothy 3:15 in the Passage Guide and Exegetical Guide and it does not crash.

Elder/Pastor, Hope Now Bible Church, Fresno CA

Posts 3188
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, May 6 2010 4:24 PM

Roger:

Can you post you layout.db file? Here is where it is: /Users/userfolder/Library/Application Support/Logos4/Documents/uniquefolder/LayoutManager.

 

After you post it drag it to your desktop, and try the search again to see if it works or not. Thanks

 

Posts 456
Roger Feenstra | Forum Activity | Replied: Fri, May 7 2010 10:11 AM

 

file:///Users/rogerfeenstra/Library/Application%20Support/Logos4/Documents/rc10yc0i.nqv/LayoutManager/layouts.db Still crashes after dragging to desktop.

 

Elder/Pastor, Hope Now Bible Church, Fresno CA

Posts 3188
LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, May 7 2010 12:45 PM

Roger:

Could you try posting it again. It doesn't seem to have worked.

 

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