Indexing never ends.

Hi everyone.

After trying to install Logos in a different driver I got problems with my installation. So, I decided to do a clean install of Logos7. However it did not solve the problem because Indexing would always start from 0% every time I open Logos. So I tried to rebuild the Index but it did not solve the problem. So then I decided to format my laptop. I formatted it and began a clean install of Logos 7. Installation ran without a problem, but then Index had the same behavior, it never ends.

I waited for the "second time" index to go through but it did not change. When I start Logos, Index starts again from 0%, every time.

Please see attached my Log files.

3678.Logos Log Files.zip

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Keep Smiling 4 Jesus :)

After trying to install Logos in a different driver I got problems with my installation.

Please elaborate a bit about different drive and problems. Curious about drive hardware ?

Please enable diagnostic logging => https://www.logos.com/support/windows/report-problem since the zip file did not have Logos.log nor LogosIndexer.log file for crash context (and other diagnostic messages).

When I start Logos, Index starts again from 0%, every time.

If indexing did not complete previously, then it starts over at 0 %

Keep Smiling [:)]

Nielsen Tomazini

Thanks for you help Keep Smiling.
Concerning moving Logos 7 to another drive, I gave it up, I need Logos running asap so, I kept myself in the traditional installation - like being converted to an Orthodox Logos Theology.

I thought the logging was enable, but anyway it is enabled now. However, Indexing was running when I enabled it. I shut down Logos, paused index, then opened Logos again and index is running again.
Should I wait for this indexing to finish and run it again to register what happens in the logging?

Concerning your point "If indexing did not complete previously..."
I understand that and it seems that index is over, it goes about 60% and then it disappears like when it reaches 100%. But when I open Logos the next time, index starts again.

Keep Smiling 4 Jesus :)

However, Indexing was running when I enabled it. I shut down Logos, paused index, then opened Logos again and index is running again.

Please check LogosIndexer.log file for diagnostic messages. Indexer running after being paused may not be logging (may need to stop Indexer process and restart Indexer for logging messages to be written).

Concerning your point "If indexing did not complete previously..."
I understand that and it seems that index is over, it goes about 60% and then it disappears like when it reaches 100%. But when I open Logos the next time, index starts again.

Previous zip file showed Indexer crashing (so did not complete previously), but lacked diagnostic context about what crashed (so humanly not know crash cause, which could be a corrupt resource OR ran out of space OR something else).

Keep Smiling [:)]

Nielsen Tomazini

After enabling logging I decided to rebuild index just to be sure the whole process gets logged. However indexing is in only 15% after more than 1 hour indexing (my machine: Surface Pro 3, i5, 4Gb RAM, 125Gb SSD [showing 53Gb of free space at this moment]). I believe I will have to pause indexing because I will need to go home. If the logging does not get the error until there, I will ask Logos to rebuild index again and leave the computer to index overnight.

Philana R. Crouch

Hi everyone.

After trying to install Logos in a different driver I got problems with my installation. So, I decided to do a clean install of Logos7. However it did not solve the problem because Indexing would always start from 0% every time I open Logos. So I tried to rebuild the Index but it did not solve the problem. So then I decided to format my laptop. I formatted it and began a clean install of Logos 7. Installation ran without a problem, but then Index had the same behavior, it never ends.

I waited for the "second time" index to go through but it did not change. When I start Logos, Index starts again from 0%, every time.

Please see attached my Log files.

3678.Logos Log Files.zip

This bug has been fixed in 7.14 SR-1.

Christie Smit

This bug has been fixed in 7.14 SR-1.

Nót fixed for me. 7.14 SR-1 installed but Logos goes on indexing without end! After about 57% indexing, the indexer stops; but I can néver use the "search" function, for the message is: "Some search results may be missing or incorrect while your library is being updated".

Every time when I start Logos, it begins to index, even áfter 7.14 SR-1. Hope for a solution!

Nielsen Tomazini

Christie, the installation of 7.14 SR-1 fixed the problem for me. My indexing is done.
Have you become Beta Tester to install the SR-1? I mean, you have confirmed that you have the SR-1 installed.
I am sorry if I am being too basic here I just want to double check that you really have the right version to fix the problem. For me, as soon as I became Beta Tester and SR-1 was installed, the indexing went though without a problem.

Can you confirm that on the Software information you have the same version as in the image below?

Philana R. Crouch

Christie, the installation of 7.14 SR-1 fixed the problem for me. My indexing is done.
Have you become Beta Tester to install the SR-1? I mean, you have confirmed that you have the SR-1 installed.
I am sorry if I am being too basic here I just want to double check that you really have the right version to fix the problem. For me, as soon as I became Beta Tester and SR-1 was installed, the indexing went though without a problem.

Can you confirm that on the Software information you have the same version as in the image below?

Nielsen,

Logos 7.14 SR-1 is a service release not a beta version. Our beta version is 7.15. 7.14 SR-1 is what should download when you are on the stable channel.

Philana R. Crouch

This bug has been fixed in 7.14 SR-1.

Nót fixed for me. 7.14 SR-1 installed but Logos goes on indexing without end! After about 57% indexing, the indexer stops; but I can néver use the "search" function, for the message is: "Some search results may be missing or incorrect while your library is being updated".

Every time when I start Logos, it begins to index, even áfter 7.14 SR-1. Hope for a solution!

Christie,

Can you please make sure that logging is enabled (the link in post's signature has instructions). Then reproduce the problem in Logos and gather the the logs. Once you have logs please create a new thread, describe your problem and upload the zip folder (this should be your entire logs folder).

Christie Smit

My Log Files:

7128.Logos Log Files.zip