Proclaim Remote crashing after latest update

Page 1 of 1 (4 items)
This post has 3 Replies | 1 Follower

Posts 3
Samuel Andres | Forum Activity | Posted: Sun, May 6 2018 4:54 AM

Greetings, I have been using the Proclaim Remote on my Fire HD 8 (7th generation) for about six months, with minimal issues.  I use it to advance slides while preaching. Once in a while I would get an "error" message and the slide would jump back a few slides, but it worked most of the time.  However, since I downloaded the update a few days ago I can't even open the app.  The app starts opening, and then it just goes back to the home screen after 3 seconds.  Can you fix this? Thanks! 

Posts 354
LogosEmployee
Justin (Faithlife) | Forum Activity | Replied: Sun, May 6 2018 6:03 AM

Hello Samuel,

Sorry for the trouble.  If you uninstall and reinstall the app, does it still crash immediately after?

Posts 786
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Mon, May 7 2018 11:20 AM

Thank-you for bringing this to our attention Samuel, and very sorry for the interruption in your workflow.

Looks like our new update was using a feature of Android that Amazon does not support, and somehow neither us nor Amazon caught it in review.

I am working on a fix right now, and will update this thread when it is live.

Mac | iOS | Android | Windows | Web Developer 

Posts 786
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Tue, May 8 2018 10:00 AM

Looks like Amazon has approved the update and it should be live now! Let me know if you have any more issues, and sorry again for the disruption.

Mac | iOS | Android | Windows | Web Developer 

Page 1 of 1 (4 items) | RSS