Split screens are not correctly linked to each other (android)

Page 1 of 1 (15 items)
This post has 14 Replies | 3 Followers

Posts 59
BillW | Forum Activity | Posted: Mon, Jun 18 2018 12:31 PM

The new tab interface design is great!  I always have several tabs opened and find it really enhances the use and functionality of the mobile app.  However, there is a problem with the link feature when used on a split tab...

I use a split tab for my primary bible reading, with a bible in the top & commentary in the bottom.  Both halves of this tab are linked and I have "Scroll View" is on.  When I open a verse from my bible reading plan (or any other hyperlink) the specified verse is very often not visible in bottom linked part of the tab.  The linked portions of the tab are usually several verses off from each other, and when I scroll the bottom screen to the correct position, I loose my place in the top screen since it scrolls to the incorrect place where the other one started!  This problem is not limited to my Bible & commentary but other resources as well (such as; two Bible versions linked to each other) and also occurs when I'm just scrolling as I read.

The app is apparently not designed to link each split to the first visible verse (which it should be), but rather it is linked by some (seemingly random) group of verses which includes the targeted verse. In the screen shot below you can see 2 linked Bible versions which were supposed to be viewing Matt 19:1 from a clicked hyperlink in a search tab.  But 19:1 isn't even visible in the bottom of the screen because the app did not go to verse 19:1 (even though this was the link which was clicked) instead it went to the range Matt 18:24-19:2.  That's just poor design.

Much of the time, this design results in not being able to view the same passage in each part of the split screen - which is the very purpose of linking a split screen to begin with, is it not?  

This behavior occurs on both my android devices:
 - Asus ZenPad 8 tablet, Android 7.0 - Logos Bible version 6.5.1 (build 605011191)
 - Samsung Galaxy J7 Sky phone, Android 6.0.1 - Logos Bible version 6.4.1 (build 604011131)

It would be really great if a developer could address this issue in the near future, as it seriously detracts from an otherwise excellent interface design.

Thanks!

- BillW

Posts 59
BillW | Forum Activity | Replied: Fri, Jun 22 2018 11:52 AM

Today I tested this issue with Scroll View OFF and the app works perfectly!  With Scroll View OFF the app has a fixed range of verses being displayed and (most importantly) it actually knows what is being displayed! Whereas with SCROLL VIEW ON, the range it thinks is being displayed often doesn't even include ANY of the verses actually being displayed and is ALMOST NEVER properly linked with the other half of the split screen.  Each screen should simply be linked to the first visible verse in the other - honestly that's just basic interface design!

So, this is definitely a problem with SCROLL VIEW.  I guess for now, I'll just abandon scroll view to reduce my constant frustration when I'm trying to take in His Word.  But I would really like Faith Life to fix this issue!

Am I the only one who has this problem?

- BillW

Posts 24930
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jun 22 2018 4:30 PM

It's been a problem since the new Tab design was released. Scrolling is also unpredictable with Scroll View.

The issue has been reported previously!

Dave
===

Windows & Android

Posts 59
BillW | Forum Activity | Replied: Mon, Jun 25 2018 10:54 AM

Dave Hooton:

It's been a problem since the new Tab design was released. Scrolling is also unpredictable with Scroll View.

The issue has been reported previously!

Thanks Dave, I didn't see another thread about this so wanted to post it to make sure FL knows about this.  Do you have a link to a thread where this was reported?

- BillW

Posts 59
BillW | Forum Activity | Replied: Tue, Jun 26 2018 11:54 AM

Since it's been over a week and no one from Faithlife has responded, I followed up with an email to tech support today...

- BillW

Posts 24930
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Jun 26 2018 6:32 PM

BillW:
Do you have a link to a thread where this was reported?

https://community.logos.com/forums/t/156670.aspx

Dave
===

Windows & Android

Posts 59
BillW | Forum Activity | Replied: Wed, Jun 27 2018 10:27 AM

Dave Hooton:

BillW:
Do you have a link to a thread where this was reported?

https://community.logos.com/forums/t/156670.aspx

Thanks Dave, Wow so this has been an issue since last December and no one from Faithlife has ever responded!

Would someone from Faithlife please respond to this problem?  I realize it's not the highest priority issue since the user can just quit using Scroll View (which is what I've done), or not use Split Screens - but it also should be a very easy fix.

- BillW

Posts 59
BillW | Forum Activity | Replied: Mon, Jul 9 2018 10:43 AM

Ok, now it's been 3 weeks and I've yet to hear anything from Faithlife after posting here and sending an email.  I realize this isn't the most urgent problem you have, but it would be nice to have someone from Faithlife acknowledge the problem and work on it!

Today I followed up with yet another email and will also call them.

- BillW

Posts 10
LogosEmployee
Roy Dammarell | Forum Activity | Replied: Tue, Jul 10 2018 8:32 AM

Thanks for the reports. This is in the queue.

Posts 59
BillW | Forum Activity | Replied: Tue, Jul 10 2018 10:42 AM

Roy Dammarell:

Thanks for the reports. This is in the queue.

Wow, that took a really long time - by any standard that's really horrible customer support!  But ok, I'm glad you've acknowledged the issue, thanks.

- BillW

Posts 27681
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Jul 10 2018 10:48 AM

BillW:
Wow, that took a really long time - by any standard that's really horrible customer support!

The forums aren't a primary means of customer support from FL, but are rather "user crowdsourced." The best means to get direct help (from FL) is via phone.

OSX & iOS | Logs |  Install

Posts 10178
Denise | Forum Activity | Replied: Tue, Jul 10 2018 11:08 AM

JT (alabama24):

BillW:
Wow, that took a really long time - by any standard that's really horrible customer support!

The forums aren't a primary means of customer support from FL, but are rather "user crowdsourced." The best means to get direct help (from FL) is via phone.

Huh?  Mr B (mobile thing-ies) invited issues. I haven’t refunded recently, but they used to point to the forums for support. Is MJ naively reporting bugs (while checking final Logos8 secretly)?

Philosophically bug reporting is so ”it’s already been reported” can be the official answer. When the Logosian mob gets out of control, they move to “we’ve created a case for this”, which allows can-kicking for 5-6 years minimum.


Posts 27681
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Jul 10 2018 11:31 AM

Denise:
they used to point to the forums for support

I don't mean to say that the forums are "unofficial" (they are not). I only mean to say, "If you want help from a FL employee, your best bet is to call them." Most threads are never responded to by a FL employee. As far as I know, there isn't a single employee at FL whose primary job it is respond in the forums. Conversely, there are a number of users (not just MVP's) who likely spend much more time in the forums than FL employees. Forums are a good means to "crowdsource" help. In many (most?) cases, it works well. 

I do think FL should have a greater presence in the forums... but they don't. 

OSX & iOS | Logs |  Install

Posts 10178
Denise | Forum Activity | Replied: Tue, Jul 10 2018 12:28 PM

JT (alabama24):

Most threads are never responded to by a FL employee. As far as I know, there isn't a single employee at FL whose primary job it is respond in the forums. 

Well, you’re right. 

I think fgh had the most longest running no-response to bugs.  I was never that good.  I specialized in how many ways you could crash Logos.

And a major clue is no forum for bug reporting. Then people might report bugs.

I remember a frustrated FL staff member noting that forum involvement was voluntary.  I’m sure FL newbies are trained to be careful.

Well, Bob’s fire-side chat on serving the church is soon up at bat.


Posts 59
BillW | Forum Activity | Replied: Tue, Jul 10 2018 2:21 PM

Yes I understand the forums aren't a primary means of support (except for beta), however I was emailing tech support at the same time.  BTW: None of my emails were answered (apart from the automated replies stating they'd respond within 48 hours).  It's just frustrating to have no response at all for weeks!

I think you're right JT, calling them is probably the best way to get a response, perhaps in conjunction with the "Report a Problem" link in the app (this is what I'll do in the future). Denise is also correct, they used to ask us specifically to report problems via the forum and NOT to use the "Report a Problem" link in the app unless requested by support, but now it's changed.

In any event, they have this issue on the books (finally) and will hopefully fix it in the future.  In the meantime, I've abandoned scroll view and things sync just fine without it.

- BillW

Page 1 of 1 (15 items) | RSS