BUG report for Mojave: Blank Side Panels

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Levi Durfey | Forum Activity | Posted: Mon, Aug 27 2018 5:43 AM

I am on the Mojave public beta. I have noticed that, after switching layouts, one or more of my side panels (e.g. Information, Favorites, Highlights, etc) will be blank.

Workarounds include: closing panel and reopening it; also restarting Logos will fix it.

I am running Logos 7.17 on Mojave Public Beta 8.

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Levi Durfey | Forum Activity | Replied: Wed, Sep 19 2018 9:09 AM

Is anyone else (who is testing the Mojave beta) experiencing this?

BTW: a quicker workaround is to close the panel with CMD-W and then type SHIFT-CMD-T to immediately reopen it.

How To Get Logs - macOS or Windows

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Colin A Wright | Forum Activity | Replied: Thu, Sep 27 2018 8:02 AM

thanks for that - will put upgrade on ice for a month or so !!

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Levi Durfey | Forum Activity | Replied: Thu, Sep 27 2018 10:35 AM

In another thread, others have said that they have not experienced this bug. Perhaps it is a machine-specific, graphics card issue. Here are my hardware specs and log reports:

8787.LogosLogs.Levi.20180927-113400.zip

How To Get Logs - macOS or Windows

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Stephen Steele | Forum Activity | Replied: Fri, Sep 28 2018 3:59 AM

I have the same issue.

iMac (Retina 5k, 27-inch, Late 2015)
3.2 GHz Intel Core i5
AMD Radeon R9 M390 2048 MB

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Levi Durfey | Forum Activity | Replied: Mon, Oct 1 2018 9:42 AM

Stephen Steele:
I have the same issue.

Good to know that I'm not alone. Smile

-- > Has anyone from Faithlife noted this and filed a bug report?

I've noticed that the issue extends to the BWS:

I've found out it's really just "covering" the information. For example, I can click on a "blank" Favorites panel and activate a favorite. It's just that I can't see which one!

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Levi Durfey | Forum Activity | Replied: Wed, Oct 10 2018 4:39 AM

I am still experiencing this issue on Logos 7.19 beta 1.

Has anyone from Faithlife seen this and filed a bug report?

How To Get Logs - macOS or Windows

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LimJK | Forum Activity | Replied: Thu, Oct 11 2018 6:14 AM

Levi,

I am a fellow Mac User :-) running the latest released version of Logos 7.18 on macOS Mojave 10.14

My observation with regards to your post on “Information Panel”:

(1) Information Panel, based on what I just read from Logos Help appears to work only when your mouse hovers over words of Logos Resources, not reports (such as search panel you have shown). 

  • So there is nothing to show in Information panel when you hover your mouse over words in reports (I think?)
  • Information Panel is blank, if your mouse is not pointing to “something” in any Panel displaying Logos Resources.

Quote from Logos Help, Point 2: “In any open resource, hover over a word or data type reference link. An entry from a dictionary, lexicon or encyclopedia may come up in Information, as well as text of references and footnotes, speaker labels, and palette/style names of applied highlighting” (Logos Help (Bellingham, WA: Faithlife, 2016)).

(2) I noticed that your Link set (A) is linking Bible (KJV) - indexed by Bible Reference, to Bible Word Study Report - that is looking for WORD not Bible Reference. The result will be unpredictable. 

PS: Information Panel is working as it should for me.

JK

MacBookPro Retina 15" Mid 2014 2.5GHz RAM:16GB SSD:512GB macOS Mojave 10.14 | iPhone X iOS 12.0.1

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Levi Durfey | Forum Activity | Replied: Thu, Oct 11 2018 6:44 AM

LimJK:

(1) Information Panel, based on what I just read from Logos Help appears to work only when your mouse hovers over words of Logos Resources, not reports (such as search panel you have shown)...

Thank you for trying to help...but that is not what is happening here. No information ever shows (I have mine set to "click" not "hover"). Besides that, the favorites panel and highlighting panel also have the same problem.

LimJK:
PS: Information Panel is working as it should for me.

Thanks for this also...so far only one other person is reporting the same problem that I am having.

How To Get Logs - macOS or Windows

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LimJK | Forum Activity | Replied: Fri, Oct 12 2018 1:27 AM

Levi,

Sorry ... I try to re-create the issue:

Restart Logos 7, start with a blank layout, then open panels fo KJV, Highlight, favorite, Information panel ... one at a time.  By the way, I have switch from "hover" to "click" for Information panel just to see if that matters.

This is what I get in the screen shot below ... looks like you need to talk to customer service and get the issue resolved.

JK

MacBookPro Retina 15" Mid 2014 2.5GHz RAM:16GB SSD:512GB macOS Mojave 10.14 | iPhone X iOS 12.0.1

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Levi Durfey | Forum Activity | Replied: Fri, Oct 12 2018 4:45 AM

Thanks for trying to replicate, LimJK. 

I tried doing some elimination steps:

1) I created a new partition on my SSD and did a clean install of Mojave MacOS. Then I made a new user account and logged into my Faithlife account. After letting a few resources and my documents download, I tried to replicate the issue by switching back and forth between layouts. I was able to replicate the issue.

2) I then logged into my wife's Faithlife account and let a few resources and her documents download. I was also able to replicate the issue on her account.

Eliminated: a corrupt install of Mojave; something wrong with my MacOS user account; and something wrong my Faithlife account (corrupt layouts, documents, etc)

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Beloved | Forum Activity | Replied: Fri, Oct 12 2018 11:39 AM

Levi Durfey:

Thanks for trying to replicate, LimJK. 

I tried doing some elimination steps:

1) I created a new partition on my SSD and did a clean install of Mojave MacOS. Then I made a new user account and logged into my Faithlife account. After letting a few resources and my documents download, I tried to replicate the issue by switching back and forth between layouts. I was able to replicate the issue.

2) I then logged into my wife's Faithlife account and let a few resources and her documents download. I was also able to replicate the issue on her account.

Eliminated: a corrupt install of Mojave; something wrong with my MacOS user account; and something wrong my Faithlife account (corrupt layouts, documents, etc)

It would be really helpful if someone from FL would comment on this issue. I've interrupted an update to Mojave due to this report. I'd like to know if this is a local or global issue.

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

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Levi Durfey | Forum Activity | Replied: Fri, Oct 12 2018 12:05 PM

 

Beloved:
I've interrupted an update to Mojave due to this report

So far, only myself and one other has reported this issue. I've called Customer Support and it didn't sound like anyone had reported the issue to them.

Still, if I were in your shoes, I would create a separate partition on my drive to install Mojave and test Logos.

How To Get Logs - macOS or Windows

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Levi Durfey | Forum Activity | Replied: Mon, Oct 15 2018 6:16 AM

I have found another workaround:

I close all the open panels (by clicking on the circled X in the upper right corner), and then open the layout I want to switch to. 

Perhaps this will be a clue to the developers as to why this is happening. 

How To Get Logs - macOS or Windows

Posts 6
Rob Gammell | Forum Activity | Replied: Yesterday 11:49 PM

I'm seeing something similar with my Passage Guide rendering as a blank white panel, though the content is still there if I click blindly. The issue goes away on restart, but reoccurs when opening certain passages. Psalm 32 definitely breaks the app for me for some reason.

Running 7.18 SR-1 on a 2016 15" MBP in Mojave.

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