Logos application update fails installation

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John Petley | Forum Activity | Posted: Wed, Sep 12 2018 4:20 AM

Hi there,

Hoping for some help with L7 failing to install an update.

When running Logos 7, I have a blue circle with 1 in it next to the sync arrows at the top - hovering over it indicates "installing application update". Then I get a message window saying "The installation of Logos Bible Software did not succeed"

Uploaded logs

6840.Logos Log Files.zip

Search of the attached logs revealed the following error:

RunCommandInstall MsiInstallProductW returned 1603: failure

Googled this and Logos advised removing KB2918614, but that does not seem to be installed.

So any other ideas?


Posts 25973
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Sep 12 2018 4:37 AM

HI John - and welcome to the forums

Sorry to hear you are having problems.

There was an earlier discussion on a similar problem some years ago and a way of moving forward was outlined at https://community.logos.com/forums/p/114742/762261.aspx#762261 

Translating to your context and the later version of software it would be something like:

  1. In Windows Explorer, navigate to the C:\Users\John\AppData\Local\Logos folder
  2. Delete the Logos.exe file and the sibling en-US, es-ES and es-MX folders
  3. Open the folder (not sure about this name but hopefully it will be clear from your folder structures) and double-click on Logos.exe
  4. It should download and successfully install the update

Please let us know how you get on


Posts 2
John Petley | Forum Activity | Replied: Wed, Sep 12 2018 10:48 PM

Hi Graham,

Deleted the files and all good now (took a while to find the Logos.exe as that folder  you mentioned (nor similar) was no where to be found.

Thanks for your help

Much appreciated


Posts 25973
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Sep 12 2018 10:53 PM

Hi John

Glad you have it working


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