BUG: Canvas highlights in Desktop vs. Web App
So, I was playing around with the new Canvas tool and noting the similarities and parity between the Web App and the Desktop App.
So, I made a document and used the highlights tool in Canvas that look like chalk or crayon. So, in the Web App, when I export, the image file is good.
But, in the desktop app, no matter what option I try, the highlights are gone and replaced by what looks like a placeholder for the highlights.
Please advise if I am doing something wrong or if it is a bug.
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I've reported this to the Canvas team.
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I got similar results when exporting as image.
This is what I did in "Canvas"
This is what I got as an export:
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
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The Devil!
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if its a bug, and should you be using windows, you could always use snipping tool as workaround till issue resolved
Never Deprive Anyone of Hope.. It Might Be ALL They Have
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DominicM said:
if its a bug, and using windows, you could use snipping tool as workaround till issue resolved
The snipping tool is how I was able to capture what I did in Canvas. Thanks Dominic!
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
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This has been fixed and will hopefully be out to you within the next week. Thanks for bearing with us!
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Thanks!
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This has been fixed and will hopefully be out to you within the next week.
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Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
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This has been fixed and will hopefully be out to you within the next week. Thanks for bearing with us!
Great, because it just happened to me also.
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You can currently work around this bug by exporting your canvas on the web app.
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Bill Cook said:
So, I was playing around with the new Canvas tool and noting the similarities and parity between the Web App and the Desktop App.
So, I made a document and used the highlights tool in Canvas that look like chalk or crayon. So, in the Web App, when I export, the image file is good.
But, in the desktop app, no matter what option I try, the highlights are gone and replaced by what looks like a placeholder for the highlights.
Please advise if I am doing something wrong or if it is a bug.
This has been fixed in 8.0 SR-1.
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Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
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