BUG: Canvas highlights in Desktop vs. Web App

So, I was playing around with the new Canvas tool and noting the similarities and parity between the Web App and the Desktop App.

So, I made a document and used the highlights tool in Canvas that look like chalk or crayon. So, in the Web App, when I export, the image file is good.

But, in the desktop app, no matter what option I try, the highlights are gone and replaced by what looks like a placeholder for the highlights.

Please advise if I am doing something wrong or if it is a bug.

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Comments

David Taylor, Jr.

I can't reproduce this, it is working fine for me.

Bradley Grainger (Logos)

I've reported this to the Canvas team.

David Thomas

I got similar results when exporting as image.

This is what I did in "Canvas"

This is what I got as an export:

Michael S.

https://community.logos.com/discussion/comment/1006239#Comment_1006239

The Devil!

DominicM

https://community.logos.com/discussion/comment/1006239#Comment_1006239

if its a bug, and should you be using windows, you could always use snipping tool as workaround till issue resolved

David Thomas

https://community.logos.com/discussion/comment/1006251#Comment_1006251

if its a bug, and using windows, you could use snipping tool as workaround till issue resolved

The snipping tool is how I was able to capture what I did in Canvas. Thanks Dominic!

David Schwegler (Faithlife)

This has been fixed and will hopefully be out to you within the next week. Thanks for bearing with us!

Bill Cook

https://community.logos.com/discussion/comment/1006288#Comment_1006288

Thanks!

David Thomas

https://community.logos.com/discussion/comment/1006288#Comment_1006288

This has been fixed and will hopefully be out to you within the next week.

[Y][Y]]

Michael S.

https://community.logos.com/discussion/comment/1006288#Comment_1006288

This has been fixed and will hopefully be out to you within the next week. Thanks for bearing with us!

Great, because it just happened to me also.

Alan Palmer (Logos)

https://community.logos.com/discussion/comment/1008178#Comment_1008178

You can currently work around this bug by exporting your canvas on the web app.

Philana R. Crouch

So, I was playing around with the new Canvas tool and noting the similarities and parity between the Web App and the Desktop App.

So, I made a document and used the highlights tool in Canvas that look like chalk or crayon. So, in the Web App, when I export, the image file is good.

But, in the desktop app, no matter what option I try, the highlights are gone and replaced by what looks like a placeholder for the highlights.

Please advise if I am doing something wrong or if it is a bug.

This has been fixed in 8.0 SR-1.

David Thomas

https://community.logos.com/discussion/comment/1009562#Comment_1009562

This has been fixed in 8.0 SR-1.

Thanks Faithlife!!!!