Logos 8 - Highlighting/Note issues?

Dear Sir,

I notice an issue after the Logos 8 update.

Whenever I highlight a text, sometimes the highlight doesn't appear immediately. I have to close the application, and re-open Logos to see the highlight.

I also notice that when adding a "note" (right click, then add note), the same issue occur. The "note" doesn't appear immediately. I have to close the application, and re-open it to see the note (then there will be a little icon to indicate that the note has been added).

Anyone else experiencing similar issues?

Any help from FL would be greatly appreciated. Thank you.

Find more posts tagged with

Desktop App

Comments

NB.Mick

Anyone else experiencing similar issues?

This sounds like it's just very slow working - what are the machine specs? Was indexing running in the background? A copy of the Logos.log file and possible other log files would help (we saw such things in the beta, but as per my own experience this had been fixed prior to release) - obtain by starting logos with CTRL pushed down, recreate the issue, and close Logos, then zip the log file folder under Documents and upload here.

Vincent Chia

Here is my logos log files (zipped). My last attempt at highlighting and note making failed to appear. Kindly investigate. Thank you!

Vincent Chia

2656.Logos Log Files 3rd Nov 2018.zip

Howard

I have the same issue when I have a lot of things open. And strangely only with ESV that I can see so far. If I highlight something in ESV it doesn't appear however long I leave the program. I have a fast computer, that is definitely not the issue. I can walk away for several minutes it still doesn't appear. I can make it appear by clicking elsewhere then clicking back on the area highlighted. Or by closing the program and reopening which is a lot more tedious. I notice it doesn't happen on simple layouts. Because I can click elsewhere and click back on the highlighted section to make it appear it doesn't bother me too much at the moment but a fix would be good. It never happened to me in Logos 7. And overall my positive experience with Logos 8 so far strongly outweighs any minor issues I am having.

Travis

I have the same issue, but I also lost the use of keyboard shortcuts in notes (Ctrl+., Ctrl+/, Ctrl+M, Ctrl+Shift+M), I also have lost several notes which were taken over the last week. They are just gone, they were placed in a notebook and had anchors & tags, but they are gone.

Logos told me to try to reinstall 8 and let it index. No luck.

Graham Criddle

Hi Travis - and welcome to the forums

Sorry to hear you are having problems.

I have the same issue

It sounds like a slightly different problem to me so I suggest you start a new thread in the Logos Notes forum - https://community.logos.com/forums/148.aspx

I also lost the use of keyboard shortcuts in notes (Ctrl+., Ctrl+/, Ctrl+M, Ctrl+Shift+M

I believe this is a known issue that is being worked on but I can't find where it is discussed at the moment.

I also have lost several notes which were taken over the last week. They are just gone, they were placed in a notebook and had anchors & tags, but they are gone.

In the new thread please provide as many details as possible including what platform you are running on.

Graham

Vincent Chia

2656.Logos Log Files 3rd Nov 2018.zip

FL, are you able to isolate the issue? Is this a bug? My computer is a fast computer running on SSD. So it shouldn't be a hardware problem.

Vincent Chia

I have uploaded the screencast to Youtube, and here is the link. The uploading doesn't seem to be working in this forum.

https://youtu.be/7S2EjgE4I_A

Graham Criddle

Thanks

It looks to me as though the note is appearing correctly at the end of the video. Is it not appearing earlier?

Its not very easy to make out I’m afraid

Mark Barnes

I have uploaded the screencast to Youtube, and here is the link. The uploading doesn't seem to be working in this forum.

https://youtu.be/7S2EjgE4I_A

If I've understood the video correctly, you're saying that the highlighting isn't showing up, even though you've highlighted it three times, and there's no note indicator. The most likely cause of this is that the visual filter for that palette isn't turned on. Can you check that?

Vincent Chia

I have uploaded the screencast to Youtube, and here is the link. The uploading doesn't seem to be working in this forum.

https://youtu.be/7S2EjgE4I_A

If I've understood the video correctly, you're saying that the highlighting isn't showing up, even though you've highlighted it three times, and there's no note indicator. The most likely cause of this is that the visual filter for that palette isn't turned on. Can you check that?

Dear Mark,

This problem does not immediately appear when I start Logos 8. Usually after about 10 minutes of usage, the same cycle of issue begins.

Mark, you have described the problem accurately. The "missing highlights" will appear if I close the application and reopen it. The palette is OK.

Vincent Chia

Thanks

It looks to me as though the note is appearing correctly at the end of the video. Is it not appearing earlier?

Its not very easy to make out I’m afraid

I am sorry for the size and quality of the video. If I can upload the video to this forum, it might be better. Thank you.

Vincent Chia

Bump

Philana R. Crouch

Dear Sir,

I notice an issue after the Logos 8 update.

Whenever I highlight a text, sometimes the highlight doesn't appear immediately. I have to close the application, and re-open Logos to see the highlight.

I also notice that when adding a "note" (right click, then add note), the same issue occur. The "note" doesn't appear immediately. I have to close the application, and re-open it to see the note (then there will be a little icon to indicate that the note has been added).

Anyone else experiencing similar issues?

Any help from FL would be greatly appreciated. Thank you.

This has been fixed in 8.0 SR-1.

Howard

Awesome, my issue is fixed, thank you!

Vincent Chia

Dear Sir,

I notice an issue after the Logos 8 update.

Whenever I highlight a text, sometimes the highlight doesn't appear immediately. I have to close the application, and re-open Logos to see the highlight.

I also notice that when adding a "note" (right click, then add note), the same issue occur. The "note" doesn't appear immediately. I have to close the application, and re-open it to see the note (then there will be a little icon to indicate that the note has been added).

Anyone else experiencing similar issues?

Any help from FL would be greatly appreciated. Thank you.

This has been fixed in 8.0 SR-1.

Thank you!

Houseonarock

That's not the problem. Mine is turned on and new notes do not show up unless the program is restarted.

Houseonarock

Yes me!

Reuben Helmuth

That's not the problem.

What exactly are you referring to?

If you have a different problem, you'll be better off starting a new thread. If you're replying to something specific in a thread, you can quote that (like I've done for just now), by using the "Reply" button rather than the "quick reply". You can then select a portion of text or choose to quote the entire post if that makes sense.