Crash

Patrick Couch

Logos 8 on MacBook Pro

Opened Logos

Clicked 'Guides' in menu bar

Clicked 'Passage Guide' under section headed 'Guides'

Typed 'Nahum' in search box and clicked 'God is Awesome' - software crashes

Same problem when any other reference is entered

7484.LogosLogs.pqc.20181105-165147.zip

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Comments

Fred Chapman

There is not crash log in the uploaded folder. I cannot reproduce this crash on my Macbook.

Have you customized the Passage Guide, or are you using the default?

It looks like the Logos log may indicate a problem with a change in your collections.

I'll se if I can get someone with better knowledge of the logs to take a look at this.

Keep Smiling 4 Jesus :)

Logos 8 on MacBook Pro

Welcome [:D]

Logos.log shows macOS 10.14.0 that can be upgraded to macOS 10.14.1

Several forum users have reported macOS 10.14.1 upgrade fixed Logos 8 crash.

Keep Smiling [:)]

Patrick Couch

Thanks. I have updated to OS 10.14.1 but Passage Guide continues to cause a crash. Other guides work fine, though.

Patrick Couch

Thanks.

I posted the file that was generated with the Logos Logging Utility. Is there something else I should have done?

I look forward to hearing from Logos about this issue.

I did remove the Logos App and made sure that all its 'bits' had gone before restarting the Mac and then reinstalling Logos. It made no difference! Curiously, I am having no problems with the Windows version.

Graham Criddle

I posted the file that was generated with the Logos Logging Utility. Is there something else I should have done?

You did all the right things and there is evidence of a crash in there - but I can't work out from it what the problem is

restarting the Mac and then reinstalling Logos

Does that mean you have upgraded to Logos 8 SR-1? If not, it's worth doing - type "update now" in the command box - as that does fix a number of crashes, though this one isn't explicitly listed in the release notes.

Patrick Couch

Thanks. The 'update now' showed that this morning's synchronisation had installed the latest update. Sadly, however, the crash still happens when I used Passage Guide and even in the Expository Sermon Workflow when I clicked to expand the 'Identify Possible Themes' section (1.4).

I've attached the log that was created by Apple, if that is of any help. I wish I could interpret such a document! It seems to me that a key set of lines are:

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGABRT)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

Crashing on exception: NSConcreteAttributedString initWithString:: nil value

abort() called

Such fun!

0523.Crash data - 2018-11-06 10-57 GMT.zip

Philana R. Crouch

Logos 8 on MacBook Pro

Opened Logos

Clicked 'Guides' in menu bar

Clicked 'Passage Guide' under section headed 'Guides'

Typed 'Nahum' in search box and clicked 'God is Awesome' - software crashes

Same problem when any other reference is entered

7484.LogosLogs.pqc.20181105-165147.zip

This is now fixed in 8.0 SR-2.