Faithlife Ebooks - Serious Issue. Books I have can be purchased again!

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This post has 14 Replies | 2 Followers

Posts 299
Vincent Chia | Forum Activity | Posted: Wed, Nov 14 2018 7:25 AM

Dear Sir,

I notice this problem with several Faithlife ebooks listed on the ebook website.

I possess numerous books in Logos format, which were reflected as "New" in Faithlife EBooks website.

These ebooks, in fact, can be purchased without the buyer knowing that he already possessed them in Logos format.

For example https://ebooks.faithlife.com/products/49147/redeeming-mathematics-a-god-centered-approach

https://ebooks.faithlife.com/products/126246/the-lordship-of-christ-serving-our-savior-all-of-the-time-in-all-of-life-with-all-of-our-heart

https://ebooks.faithlife.com/products/42186/chance-and-the-sovereignty-of-god-a-god-centered-approach-to-probability-and-random-events

The above is just a sample.

I am inclined not to check the Faithlife Ebooks website again as I almost made the mistake of purchasing these books twice.

As this is a systematic error in the ebook website, I am hoping that it might be corrected soon. Otherwise it would be difficult for buyers to make a decision.

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 853
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Wed, Nov 14 2018 7:39 AM

Vincent Chia:

Dear Sir,

I notice this problem with several Faithlife ebooks listed on the ebook website.

I possess numerous books in Logos format, which were reflected as "New" in Faithlife EBooks website.

These ebooks, in fact, can be purchased without the buyer knowing that he already possessed them in Logos format.

For example https://ebooks.faithlife.com/products/49147/redeeming-mathematics-a-god-centered-approach

https://ebooks.faithlife.com/products/126246/the-lordship-of-christ-serving-our-savior-all-of-the-time-in-all-of-life-with-all-of-our-heart

https://ebooks.faithlife.com/products/42186/chance-and-the-sovereignty-of-god-a-god-centered-approach-to-probability-and-random-events

The above is just a sample.

I am inclined not to check the Faithlife Ebooks website again as I almost made the mistake of purchasing these books twice.

As this is a systematic error in the ebook website, I am hoping that it might be corrected soon. Otherwise it would be difficult for buyers to make a decision.

Thanks for reporting this, Vincent. We are looking into the issue.

Manager, Bible Study Products Department

Posts 3023
Mattillo | Forum Activity | Replied: Wed, Nov 14 2018 7:43 AM

For what it is worth I also own one of those ebooks but never got the logos edition. 

https://ebooks.faithlife.com/products/49147/redeeming-mathematics-a-god-centered-approach 

Posts 853
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Wed, Nov 14 2018 1:49 PM

Ben Amundgaard (Faithlife):

Vincent Chia:

Dear Sir,

I notice this problem with several Faithlife ebooks listed on the ebook website.

I possess numerous books in Logos format, which were reflected as "New" in Faithlife EBooks website.

These ebooks, in fact, can be purchased without the buyer knowing that he already possessed them in Logos format.

For example https://ebooks.faithlife.com/products/49147/redeeming-mathematics-a-god-centered-approach

https://ebooks.faithlife.com/products/126246/the-lordship-of-christ-serving-our-savior-all-of-the-time-in-all-of-life-with-all-of-our-heart

https://ebooks.faithlife.com/products/42186/chance-and-the-sovereignty-of-god-a-god-centered-approach-to-probability-and-random-events

The above is just a sample.

I am inclined not to check the Faithlife Ebooks website again as I almost made the mistake of purchasing these books twice.

As this is a systematic error in the ebook website, I am hoping that it might be corrected soon. Otherwise it would be difficult for buyers to make a decision.

Thanks for reporting this, Vincent. We are looking into the issue.

OK. We've retired the ebooks and anyone who owned the ebook now owns the Logos edition as well.

Let me know if you still see any issues.

Manager, Bible Study Products Department

Posts 3023
Mattillo | Forum Activity | Replied: Wed, Nov 14 2018 2:04 PM

Thank you Ben! One of the books has some issues with it's description... See photo

Posts 299
Vincent Chia | Forum Activity | Replied: Wed, Nov 14 2018 5:39 PM

Many thanks, Ben!

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 33
Nathaniel&Kelsey Stamper | Forum Activity | Replied: Mon, Nov 19 2018 9:48 AM

Ben, am I to understand that if I have purchased the ebook on Vyrso that I should receive the Logos version as well? Customer service just told me this morning that this is NOT the case. I own several books that have now been made available on logos, which is very disappointing as a Logos customer. 

Posts 853
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Mon, Nov 19 2018 10:31 AM

Nathaniel&Kelsey Stamper:

Ben, am I to understand that if I have purchased the ebook on Vyrso that I should receive the Logos version as well? Customer service just told me this morning that this is NOT the case. I own several books that have now been made available on logos, which is very disappointing as a Logos customer. 

If you owned the FL Ebook copy, you should already own the Logos edition. We unlocked it the other day. Check your library, if it's not there let me know.

Manager, Bible Study Products Department

Posts 33
Nathaniel&Kelsey Stamper | Forum Activity | Replied: Mon, Nov 19 2018 10:44 AM

Thanks, Ben.

This has not been the case for my vyrso books. Just to name a few books I've noticed (I am sure there are others), Dangerous Calling by Paul Tripp, Communion with the Triune God by John Owen, and Preaching Christ in all the scripture by Edmund Clowney are all available on Logos but I have not received them

Posts 3023
Mattillo | Forum Activity | Replied: Mon, Nov 19 2018 11:01 AM

I can confirm that I own Dangerous Calling in vyrso/FLEB but it doesn't reflect in Logos nor do I have the Logos version.  I don't own the owen one and I cannot find the clowney title in Vyrso/Fleb but it does exist in a non-broken up bundle in Logos.

Posts 781
scooter | Forum Activity | Replied: Mon, Nov 19 2018 12:09 PM

I own the FLE-book Martin Luther and Buddhism.  I found it in Logos today, so I phoned to get the Logos copy for free.  I got a NO......Somebody thinks they are different editions.

They are both 2008 second editions.  Mine so says; the look inside of the Logos version says so, as well.  Ed. 1 was in 2002.  There is no 3rd ed. per Amazon.

Can you help, Ben??

Posts 853
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Mon, Nov 19 2018 1:08 PM

scooter:

I own the FLE-book Martin Luther and Buddhism.  I found it in Logos today, so I phoned to get the Logos copy for free.  I got a NO......Somebody thinks they are different editions.

They are both 2008 second editions.  Mine so says; the look inside of the Logos version says so, as well.  Ed. 1 was in 2002.  There is no 3rd ed. per Amazon.

Can you help, Ben??

I'll take a look and see what's up.

Manager, Bible Study Products Department

Posts 2152
Jan Krohn | Forum Activity | Replied: Mon, Nov 19 2018 2:17 PM

Dangerous Calling was free book of the month in July 2018. Most Logos users are likely to own it. It seems to be the same edition as in Logos.

https://ebooks.faithlife.com/products/42562/dangerous-calling-confronting-the-unique-challenges-of-pastoral-ministry

https://www.logos.com/product/165955/dangerous-calling-confronting-the-unique-challenges-of-pastoral-ministry

It makes me wonder why an ebook was selected as the FBOTM that is also available in Logos. Or was is published on Logos only after July?

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 853
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Tue, Nov 20 2018 9:13 AM

Wanted to quickly check in and say that I will continue looking into this. I'm currently in Denver for AAR/SBL. I'll get some answers after American Thanksgiving.

Manager, Bible Study Products Department

Posts 781
scooter | Forum Activity | Replied: Tue, Nov 20 2018 12:11 PM

Ben Amundgaard (Faithlife):

scooter:

I own the FLE-book Martin Luther and Buddhism.  I found it in Logos today, so I phoned to get the Logos copy for free.  I got a NO......Somebody thinks they are different editions.

They are both 2008 second editions.  Mine so says; the look inside of the Logos version says so, as well.  Ed. 1 was in 2002.  There is no 3rd ed. per Amazon.

Can you help, Ben??

I'll take a look and see what's up.

Today, Nov. 20, 2018, I received a call from the manager of customer service.  He says I have both versions.

I only have the e-book.

I sort my library by, a.  Chung, or  b. Buddhism, and I see only ONE book.  I look on the Logos site:  Logos edition button is NOT grayed out.

Would like the Logos edition comped, please.

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