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Posts 172
Matt Hamrick | Forum Activity | Posted: Wed, Jan 9 2019 3:56 PM

Last week index got stuck on indexing one resource at 7% so I did a full index and that indexed everything over the next 18 hours. So, some resources updated yesterday and the index got stuck at 7% again. So, did another rebuild index and now it's stuck at 7%. Logs are attached, anyone know why?

8103.Index Issue.zip

Posts 2318
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jan 9 2019 4:22 PM

I've opened a case so that the team can take a look.

Posts 2318
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jan 9 2019 4:28 PM

Matt,

The team did take a look and it looks like some thing is blocking your indexer. Please follow these steps and let me know if it fixes things.

  1. Kill LogosIndexer.exe
  2. Delete
  3. C:\Users\Arnold\AppData\Local\Logos\Data\ztxus5m5.k5r\BibleIndex\
  4. Start Logos again.

You can locate the folder that I mentioned by typing %localappdata% in your File Explorer and going into your Logos data folder.

Please let me know if you need any further assistence.

Blessings,

Philana

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