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Eric Munoz Jr. | Forum Activity | Posted: Fri, Jan 25 2019 7:11 AM

I have been trying to get into the passage guide to do studying, whenever I search a verse and the passage guide comes up, after about 5-15 seconds the whole app will crash. Attached are logs. 

6813.LogosLogs.ericmunozjr.20190125-100816.zip

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Dave Hooton | Forum Activity | Replied: Sat, Jan 26 2019 12:40 AM

It seems you can start Logos normally and you load the Home Page. Don't use the GO Box, as I want you to create some new Guides.

As you run Logos 7, go to the Guides menu and click Make a new guide template at the bottom. For a Passage Guide, make sure the Template type is "Bible reference". Click Untitled Guide and give it a new name, My Passage Guide. Start by clicking on a Commentaries section, then open the guide from the Guides menu and check that it works. Use Add at the top of the guide to add a new section, and ensure it works. Keep doing that until you've added all the sections you want, or it crashes.

If it doesn't crash, then that will be used as your preferred Passage Guide. Then create an Exegetical Guide in the same way as the Passage Guide, but start with Word by Word section. Name it My Exegetical Guide, and add sections as above. If it doesn't crash, you can use the GO Box, and it will open a layout with those guides.

If either guide crashes, report what the section was.

Dave
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Windows 10 & Android 8

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Eric Munoz Jr. | Forum Activity | Replied: Sat, Jan 26 2019 10:11 AM

Thank you Dave, is this the only way to work around the crash? I would hope that the normal functionality of the passage guide would work just fine, but it isn't. 

In the mean time I will try this, I was also wondering if maybe it was a specific resource because I have been trying to study Acts 1 and it crashes each time, I tried a different verse (albeit only once) and it did not crash. Wish I knew what was going on here.

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Dave Hooton | Forum Activity | Replied: Sat, Jan 26 2019 2:12 PM

Eric Munoz Jr.:
because I have been trying to study Acts 1 and it crashes each time

We need to find the section that causes the crash. Open the the Passage Guide and Exegetical Guide from the Guides menu and enter Acts 1 into each (if you have My Passage Guide and My Exegetical Guide, use those). If it only crashes in one of those, we can work differently:-

  • remove a section (click the X in the section header)
  • run the guide with the same reference
  • if it still crashes, remove another section and repeat until it does not crash.

Dave
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Windows 10 & Android 8

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