BUG reporting with (I hope) a slew of responses for Philana or Phil to send to the right people

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MJ. Smith | Forum Activity | Posted: Wed, Feb 6 2019 3:45 PM

https://support.logos.com/hc/en-us/articles/360018759931-Report-a-Problem is woefully out of date especially with regards to:

  • the conventions difference sections of the company have requested be used for the titles of one's posts
  • the addresses to which one should send emails for the various datasets (it's in the dataset documentation)
  • how to make suggestions - resources or software (uservoice) . . .

I would like it to be updated along with some additional information such as whether or not one should expect a response, how FL anticipates the Faithlife Groups associated with the datasets etc to be used, when one should expect assistance from Customer Service i.e. their scope . . .

Recently, the mobile app (I think) had a post on how to report a problem that was well done. I'd like to see it pinned to the top of the appropriate formum and similar posts be made for the web app, Logos 8, Proclaim, Faithlife ...

It would make it easier for "newbies" to figure out how things work, make it easier for FL to identify the posts and emails of importance, and not rely on the collective memories of "oh, I think Sean once posted that ..."

I am very carefully NOT providing the full solution - it might be web, wiki, faithlife or a resource. And I am trying to point at a scope rather than demanding a particular scope. But when people ask "how do I report", I hope we can point them to a specific, accurate source of information.

I hope that a slew of Faithlife users across all products and levels of experience will chime in with more specifics of what they need and what they've experienced - good or bad.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Mike Binks | Forum Activity | Replied: Thu, Feb 7 2019 12:32 AM

It may be me...

but I think the division for support between Faithlife Groups and the Forums doesn't help. While I find the forum interface poor the Faithlife Group is awful and it would seem intentionally infantile.

I would like to see the forums interface improved - additional formatting and retaining formatting once posted. Additional linking of graphics and videos without resource to YouTube etc. Then I would like to see the Forums become the only online help portal.

At present a solution proposed in the Groups is lost to Forum users and vice versa.

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MJ. Smith | Forum Activity | Replied: Thu, Feb 7 2019 12:37 AM

I agree that the current plethora of groups, forums, email addresses, etc. is problematic. I'd like Fatihlife to explain how they see it working as I certainly don't.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 8858
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Bruce Dunning | Forum Activity | Replied: Thu, Feb 7 2019 2:38 PM

Mike Binks:
I think the division for support between Faithlife Groups and the Forums doesn't help

Agreed!

Mike Binks:
At present a solution proposed in the Groups is lost to Forum users and vice versa.

And time doesn't allow most people to continually visit both. I continually miss important things on Groups because it is not my choice of interface.

Using adventure and community to challenge young people to continually say "yes" to God

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