Highlighting not working

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This post has 9 Replies | 2 Followers

Posts 5
Jeff | Forum Activity | Posted: Thu, Feb 21 2019 2:14 PM

Hello, 

Curious if the is an issue in Logos 8 a highlighting issue. I have not had any issues up until last week. Currently i cannot use highlighting on any of my publications in my library. This puzzles me.... Tongue Tied

Posts 5
Jeff | Forum Activity | Replied: Thu, Feb 21 2019 2:19 PM

And to add, I can highlight on my mobile devices and the highlight will show up on the desktop version.... even more puzzled Tongue Tied

Posts 2995
David Taylor Jr | Forum Activity | Replied: Thu, Feb 21 2019 2:21 PM

Welcome to the forums Jeff.

Can you give anymore details?

What version of the software are you running? How are you trying to highlight? Have you looked in the Notes Tool to see if the highlights show up there (perhaps a visual filter is turned off). Is it every resource or only some?

Teacher, Ministry Leader, Student, Author, Husband

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Posts 5
Jeff | Forum Activity | Replied: Thu, Feb 21 2019 2:27 PM

Hi David,

the version of logos is 8.2 (8.2.0.0015)

I highlight using my mouse and a letter i.e. the letter Y

i don't seem to see highlights in notes, I am assuming this. I looked in visual filters and highlight is ticked off... Puzzled Tongue Tied

Posts 350
LogosEmployee
Adam Borries (Faithlife) | Forum Activity | Replied: Thu, Feb 21 2019 2:30 PM

Jeff, I'm sorry about the trouble. Can you check a few things for troubleshooting? 

  1. Hover your mouse over the sync icon on the top right , to see if your items are downloading.
  2. Make sure "Notes and Highlights" is turned on in your Bible's visual filters: 
  3. Open the Tools menu > Notes, and see if your recently-created highlights are listed.

Adam Borries | Product Manager, Logos desktop application

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Posts 2995
David Taylor Jr | Forum Activity | Replied: Thu, Feb 21 2019 2:30 PM

Jeff:
I highlight using my mouse and a letter i.e. the letter Y

Have you tried highlighting them from the highlighting pane to rule out that it is just a problem with the shortcut?

Teacher, Ministry Leader, Student, Author, Husband

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Posts 5
Jeff | Forum Activity | Replied: Thu, Feb 21 2019 2:32 PM

Hi David .. I can highlight from the highlight pane

Posts 2995
David Taylor Jr | Forum Activity | Replied: Thu, Feb 21 2019 2:34 PM

Jeff:

Hi David .. I can highlight from the highlight pane

Double check to make sure the shortcut is still set for Y on your highlighter. If it is, try setting it again.

Teacher, Ministry Leader, Student, Author, Husband

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Posts 5
Jeff | Forum Activity | Replied: Thu, Feb 21 2019 2:35 PM

Hi David and Adam,

As soon as I highlighted from the highlight pane it all started to work again. Not sure but it works fine now. Thank you for the fast reply and ideas. Have a blessed day.

Jeff

Posts 2995
David Taylor Jr | Forum Activity | Replied: Thu, Feb 21 2019 2:36 PM

Jeff:

Hi David and Adam,

As soon as I highlighted from the highlight pane it all started to work again. Not sure but it works fine now. Thank you for the fast reply and ideas. Have a blessed day.

Jeff

Yes Glad we could help!

Teacher, Ministry Leader, Student, Author, Husband

How to upload logs

Visit My Site: Reformed Truths

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