Bug RC1: Updates Available in Cloud mode

Used Set Update Channel to Beta after a 'standard' installation with Auto Download Updates = No, restarted Logos, and was presented with the Download Logos 8 Library window. I chose Recommended.

When complete, All resources is the same as v8.2 - so no more Hidden resources!

The only problem is a download notification for 10.75 GB (the remainder of my resources).

There is an option to Cancel Download for resources "Not on this device", but it doesn't work, even after a restart. Info shows the resources as "Downloading".

Find more posts tagged with

Comments

Philana R. Crouch

Dave,

Can you please post your logs?

Thanks,

Philana

David Mullens

https://community.logos.com/discussion/comment/1036493#Comment_1036493

I may be very confused, but did the partial download of resources go a way? I saw the message about keeping it in Beta, but seems like its gone in the version I'm using (8.3.0018). I'm assuming that is RC1?

If it did go away, is there any way I can keep on the Beta version that has it? Logos has completely filled up my drive again....

Thanks!

Andrew Batishko

https://community.logos.com/discussion/comment/1036513#Comment_1036513

I may be very confused, but did the partial download of resources go a way? I saw the message about keeping it in Beta, but seems like its gone in the version I'm using (8.3.0018). I'm assuming that is RC1?

That's probably because you never explicitly set the channel to "beta". Note that this would also prevent you from receiving additional RC updates after RC 1, so you probably want to make that change.

Dave Hooton

https://community.logos.com/discussion/comment/1036493#Comment_1036493

Can you please post your logs?

The first log has gone as I restarted to see if a bulk Cancel would work.

4251.LogosError.zip

David Mullens

https://community.logos.com/discussion/comment/1036515#Comment_1036515

I may be very confused, but did the partial download of resources go a way? I saw the message about keeping it in Beta, but seems like its gone in the version I'm using (8.3.0018). I'm assuming that is RC1?

That's probably because you never explicitly set the channel to "beta". Note that this would also prevent you from receiving additional RC updates after RC 1, so you probably want to make that change.

Right you are Andrew. Thanks! Got it taken care of.

Philana R. Crouch

Used Set Update Channel to Beta after a 'standard' installation with Auto Download Updates = No, restarted Logos, and was presented with the Download Logos 8 Library window. I chose Recommended.

Dave,

What version did you use for your "standard" installation?

Philana R. Crouch

Used Set Update Channel to Beta after a 'standard' installation with Auto Download Updates = No, restarted Logos, and was presented with the Download Logos 8 Library window. I chose Recommended.

When complete, All resources is the same as v8.2 - so no more Hidden resources!

The only problem is a download notification for 10.75 GB (the remainder of my resources).

There is an option to Cancel Download for resources "Not on this device", but it doesn't work, even after a restart. Info shows the resources as "Downloading".

Dave,

Can you state the specific steps you took? What version did you start with and so forth?

Dave Hooton

https://community.logos.com/discussion/comment/1036783#Comment_1036783

Can you state the specific steps you took? What version did you start with and so forth?

Uninstalled 8.3 Beta 4 and deleted the Logos folder
Started Custom Installation of 8.3 RC1 (8.3.0.0018)

Install to drive
Set Auto Download of Updates to NO

Signed In
Sync of Docs and Settings started

Skip fairly quickly

Logos GUI loaded

No layout and Program Settings hadn't sync'd
Notified of 15.4 GB download
Set Update Channel to Beta
Restarted

"Download Your Logos 8 Library" window appeared

Chose Recommended
Click "Start download" button
When finished, pressed button "Open Logos"

Logos GUI was loaded

Got Download notification for 10.75 GB
Tried to Cancel Download for all resources "Not on this Device" (over 2000)

Unsuccessful. After a restart all resources were still "Downloading"

Dave Hooton

https://community.logos.com/discussion/comment/1036839#Comment_1036839

I performed another installation with Auto Download Updates set to YES (default). The end result was the same, but the process was worse. This would correspond to a default (non-custom) installation for most users (I needed Custom for the installation location)

Uninstalled 8.3 RC1 and deleted the Logos folder
Started Custom Installation of 8.3 RC1 (8.3.0.0018)

Install to drive
Didn't alter Auto Download of Updates (defaults to YES)

Signed In
Sync of Docs and Settings started --> see logos.zip

I let this proceed for much longer
377 MB of resources was downloaded
Skip after a few minutes

Logos GUI loaded

My layout loaded, and Program Settings had clearly sync'd
Notified that 9 resources and 14 datasets had downloaded
Indexing began for 9 resources.
Download of 26 GB (!) started

Cancelled it
Library shows 49 resources, but only 9 had indexed.

Set Update Channel to Beta
Notified that 13.69 GB updates was available (Auto Download Updates still set at YES)
Restarted Logos

"Download Your Logos 8 Library" window appeared --> see logos (2).zip

Chose Recommended
11.91 GB download began

It was 3.4 GB previously, and I thought the number of resources was similar

Closed the window
Restarted Logos

Logos GUI was loaded --> see logos (3).zip

Got Download notification for 10.54 GB
150 resources "On device"
Indexing for 137 resources began (137 + 9 = 146)
Tried to Cancel Download for 8 resources "Not on this Device"

Unsuccessful.
All resources were still "Downloading", even after a restart (see logos (4).zip)

https://community.logos.com/discussion/comment/1036849#Comment_1036849

Thanks for including all 4 of your log files.

One bug I can see is that the "Download Your Logos 8 Library" window should not be appearing after you have already run once before without cloud resources turned on. Despite many attempts, we have not yet been successful at recreating your experience with that. We'll probably have to add some additional logging and repeat the test again with another release.

Currently when you cancel a download, it will actually continue the download, and then on completion, the downloaded resource will be removed. This is a known issue that we hope to improve in the next beta cycle (although I can't make any promises as to whether or not it will actually happen).

I'm not completely sure what the expected behavior is for starting downloads with cloud resources turned off, and then turning on cloud resources and trying to cancel the download. We'll have to investigate this scenario some more.

Dave Hooton

https://community.logos.com/discussion/comment/1036854#Comment_1036854

Turned off the Cloud Resources features for those who are on the stable channel. This will not affect beta users who remain on the beta channel."

The first part was true after installing RC1, and I presume it would be true if explicitly not on beta channel before updating to RC1. The second part implies changing to the beta channel before updating to RC1, else do what I did!
Despite many attempts, we have not yet been successful at recreating your experience with that.
Seems that it would be easy to reproduce. I used Setup from the RC1 Release thread in a Administrator User account. Did you try a Custom install as above?
Currently when you cancel a download, it will actually continue the download, and then on completion, the downloaded resource will be removed.
If it only affects the resource (or resources) whose download has actually started, it is not too bad. It certainly doesn't "continue" until completion of the scheduled download.

Andrew Batishko

https://community.logos.com/discussion/comment/1036854#Comment_1036854

One bug I can see is that the "Download Your Logos 8 Library" window should not be appearing after you have already run once before without cloud resources turned on.

We managed to track this issue down, and the fix will be in RC 2.

The other problem with canceling the downloads is most likely not fixed.

Philana R. Crouch

https://community.logos.com/discussion/comment/1037056#Comment_1037056

One bug I can see is that the "Download Your Logos 8 Library" window should not be appearing after you have already run once before without cloud resources turned on.

We managed to track this issue down, and the fix will be in RC 2.

The other problem with canceling the downloads is most likely not fixed.

This has now been fixed in 8.3 RC 2.

Dave Hooton

https://community.logos.com/discussion/comment/1037567#Comment_1037567

Updated RC1 to RC2 on default Update Channel. The "Download Your Logos 8 Library" window did not appear after setting the Channel to Beta and restarting. And, yes, there is still a large download available (10.2 GB) and cancelling does not work.