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Cannot access expected content (Wright)

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Brad | Forum Activity | Posted: Wed, Apr 10 2019 10:51 PM

Miles announced the newly available N.T. Wright courses in this thread.  My related problem/question/request in the thread has gone unanswered, and I'm thinking that perhaps I should have posted here in the Faithlife TV forum instead of the Logos Mobile Education forum.  (Of course I know that FL personnel aren't able to respond to all of our forum-posted issues, but I'm thankful when we do get an official response.)

Here's a recap:

1) Miles announced the newly available N.T. Wright courses in the Logos Mobile Education forum
2) I raced to Faithlife TV, where I hoped/expected to have access to them in light of:
       a) The courses were announced in the Mobile Ed forum
       b) We have a Faithlife Church subscription that was sold by Faithlife as including "everything on Faithlife TV Plus, AND all the Logos Mobile Ed videos..."
       c) If these new videos are promoted in the Logos Mobile Education forum and we have a Faithlife TV license that includes all of the Logos Mobile Ed videos, I would expect to be able to access these new Wright videos via Faithlife TV.
       d) In this thread (https://community.logos.com/forums/t/171354.aspx) Faithlife Connect is marketed as including access to "Faithlife Courses (ie, Mobile Ed)."  Equating Faithlife Courses with Mobile Ed (albeit in the context of Faithlife Connect there) further underscores my expectation that we should have been able to see the new Wright courses in Faithlife TV, with a Church Subscription.

As I mentioned in the Mobile Ed forum, I've only recently seen the courses.faithlife.com URL, and I'm hoping we will not have future video content being routed there instead of (rather than in addition to) Faithlife TV.

Please let us know if we can get the new Wright content in Faithlife TV.  

Thank you for all of the great work the Faithlife Team does.

Posts 354
LogosEmployee
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Justin (Faithlife) | Forum Activity | Replied: Mon, Apr 15 2019 6:04 PM

Hi Brad,

Sorry this got missed. I actually don't have the answer off the top of my head for you right now, but I'm going to find it for you!

Posts 507
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Brad | Forum Activity | Replied: Mon, Apr 15 2019 10:17 PM

Thank you, Justin,

I really appreciate the follow-up.

Posts 42
LogosEmployee
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Ben Sanders (Faithlife) | Forum Activity | Replied: Thu, Apr 25 2019 4:28 PM

Brad, thanks for your ongoing interest in our courses!

Product Group:  Logos Mobile Education

  • These are 1st party, Faithlife "original" courses, available for purchase in Logos.com and in our new webstore at courses.faithlife.com 
  • The course videos will be accessible in the Faithlife TV platform if:  (1) you've purchased and own the course or (2) your church is a subscriber of our Faithlife TV for Churches product, or (3) you are a subscriber of our Faithlife Connect product and you've used your redemption codes to access a few specific courses 

Product Group:  Faithlife Courses

  • These are 3rd party, licensed courses that are available to purchase and own in our new webstore at courses.faithlife.com
  • These courses will always be accessible in the Faithlife TV platform if you have purchased the course outright.
  • Please note:  As we enter into new, outside partnerships for courses (like with N.T. Wright) we will not always be able to offer this same level of access. Access to these 3rd party courses in subscription products like Connect and Faithlife TV for churches will have to be negotiated on a case by case basis for the foreseeable future.
  • Please note:  3rd party courses may also have slightly less functionality within the Logos environment (such as fewer reading links and activities)

I am really sorry if some of the messaging you've come across has made this unclear. Logos Mobile Education courses and Faithlife Courses are similar, but have some distinct differences. I hope this helps?

Posts 507
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Brad | Forum Activity | Replied: Sun, May 19 2019 1:41 PM

Hello Ben, please see my reply here.  Despite the disappointing verdict, I do appreciate your follow-up.

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