Bug? Crash when dragging items into folders in Favorites

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This post has 13 Replies | 2 Followers

Posts 311
Michael Hite | Forum Activity | Posted: Thu, Jun 6 2019 7:22 PM

Using 8.5.0026 - I am having pretty constant crashes when I try to organize my Favorites into folders. Most specifically when I create a new folder and then try to drag that new folder into another folder. I also crash when dragging items into sub-folders. Can anyone else duplicate this problem?

2015 13" MacBook Pro - 2 Ghz Intel i7 - 16 GB RAM - 500GB SSD - 2018 iMac Pro - 3.2GHz 8-core Xeon - both systems running OS 10.14.3 (Mojave)

 

Posts 18860
Rosie Perera | Forum Activity | Replied: Thu, Jun 6 2019 8:58 PM

I tried and can't reproduce it. Could you post your log files? If you're on Windows, you'll find them in:

%LocalAppData%\Faithlife\Logs\Logos\

If you're using a Mac or you haven't enabled logging yet, find more info here:

https://wiki.logos.com/Diagnostic_Logging

Posts 311

I have attached the ZIP file - if I did it correctly

2015 13" MacBook Pro - 2 Ghz Intel i7 - 16 GB RAM - 500GB SSD - 2018 iMac Pro - 3.2GHz 8-core Xeon - both systems running OS 10.14.3 (Mojave)

 

Posts 311
Michael Hite | Forum Activity | Replied: Fri, Jun 7 2019 9:37 AM

Every time I try to use the Options button to attach the log files it gives me an error. Now posting this comment I see that it actually did post the log files. 

2015 13" MacBook Pro - 2 Ghz Intel i7 - 16 GB RAM - 500GB SSD - 2018 iMac Pro - 3.2GHz 8-core Xeon - both systems running OS 10.14.3 (Mojave)

 

Posts 18860
Rosie Perera | Forum Activity | Replied: Fri, Jun 7 2019 10:14 AM

Michael Hite:

Every time I try to use the Options button to attach the log files it gives me an error. Now posting this comment I see that it actually did post the log files. 

The way I attach log files is to click on the paperclip icon:

Then click Browse to find the file you want to attach. If it's an image file, click Insert and you're done. If it's a text file, delete the Max width and Max height numbers (which are irrelevant for text files and somehow screw up the attachment) and then click Insert.

But your method seems to have worked too.

Posts 2985
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Jun 10 2019 9:12 AM

Michael Hite:

Using 8.5.0026 - I am having pretty constant crashes when I try to organize my Favorites into folders. Most specifically when I create a new folder and then try to drag that new folder into another folder. I also crash when dragging items into sub-folders. Can anyone else duplicate this problem?

MIchael,

We have an open case for this crash. Just to confirm that this is the same crash sub folders already have content in them correct?

Posts 311
Michael Hite | Forum Activity | Replied: Mon, Jun 10 2019 6:29 PM

Actually - the subfolders are empty.

2015 13" MacBook Pro - 2 Ghz Intel i7 - 16 GB RAM - 500GB SSD - 2018 iMac Pro - 3.2GHz 8-core Xeon - both systems running OS 10.14.3 (Mojave)

 

Posts 11
David Falldine | Forum Activity | Replied: Tue, Sep 24 2019 9:27 AM

Is there a fix for this issue yet? I have been having the same issue for the past 5 months. 

Posts 11
David Falldine | Forum Activity | Replied: Tue, Nov 12 2019 11:22 AM

Is there a fix for this yet? 

Posts 1238
Myke Harbuck | Forum Activity | Replied: Tue, Nov 12 2019 12:42 PM

David Falldine:

Is there a fix for this yet? 

What version of Logos are you on? I thought this was fixed.

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College

Posts 11
David Falldine | Forum Activity | Replied: Tue, Nov 12 2019 2:54 PM

Currently running 8.8.0.0046. 

If the folder is collapsed and a drag something to it, logos crashes immediately. If the folder is open I can drag and drop stuff in there with no issue. 

Posts 2189
LogosEmployee

David Falldine:

Is there a fix for this yet? 

The crash is currently under active investigation. However, I don't know when we'll have a fix.

Posts 2066
Forum MVP
Reuben Helmuth | Forum Activity | Replied: Wed, Nov 20 2019 10:33 PM

This seems to be fixed for me on 8.10 beta 1.

Posts 2985
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Dec 17 2019 1:37 PM

Michael Hite:

Using 8.5.0026 - I am having pretty constant crashes when I try to organize my Favorites into folders. Most specifically when I create a new folder and then try to drag that new folder into another folder. I also crash when dragging items into sub-folders. Can anyone else duplicate this problem?

This has been fixed in 8.10.

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