Bug? Crash when dragging items into folders in Favorites

Using 8.5.0026 - I am having pretty constant crashes when I try to organize my Favorites into folders. Most specifically when I create a new folder and then try to drag that new folder into another folder. I also crash when dragging items into sub-folders. Can anyone else duplicate this problem?

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Rosie Perera

I tried and can't reproduce it. Could you post your log files? If you're on Windows, you'll find them in:

%LocalAppData%\Faithlife\Logs\Logos\

If you're using a Mac or you haven't enabled logging yet, find more info here:

https://wiki.logos.com/Diagnostic_Logging

Michael Hite

I have attached the ZIP file - if I did it correctly

LogosLogs.michaelhite.20190607-102722.zip

Michael Hite

Every time I try to use the Options button to attach the log files it gives me an error. Now posting this comment I see that it actually did post the log files.

Rosie Perera

Every time I try to use the Options button to attach the log files it gives me an error. Now posting this comment I see that it actually did post the log files.

The way I attach log files is to click on the paperclip icon:

Then click Browse to find the file you want to attach. If it's an image file, click Insert and you're done. If it's a text file, delete the Max width and Max height numbers (which are irrelevant for text files and somehow screw up the attachment) and then click Insert.

But your method seems to have worked too.

Philana R. Crouch

Using 8.5.0026 - I am having pretty constant crashes when I try to organize my Favorites into folders. Most specifically when I create a new folder and then try to drag that new folder into another folder. I also crash when dragging items into sub-folders. Can anyone else duplicate this problem?

MIchael,

We have an open case for this crash. Just to confirm that this is the same crash sub folders already have content in them correct?

Michael Hite

Actually - the subfolders are empty.

David Falldine

Is there a fix for this issue yet? I have been having the same issue for the past 5 months.

David Falldine

Is there a fix for this yet?

Myke Harbuck

Is there a fix for this yet?

What version of Logos are you on? I thought this was fixed.

David Falldine

Currently running 8.8.0.0046.

If the folder is collapsed and a drag something to it, logos crashes immediately. If the folder is open I can drag and drop stuff in there with no issue.

Andrew Batishko

Is there a fix for this yet?

The crash is currently under active investigation. However, I don't know when we'll have a fix.

Reuben Helmuth

This seems to be fixed for me on 8.10 beta 1.

Philana R. Crouch

Using 8.5.0026 - I am having pretty constant crashes when I try to organize my Favorites into folders. Most specifically when I create a new folder and then try to drag that new folder into another folder. I also crash when dragging items into sub-folders. Can anyone else duplicate this problem?

This has been fixed in 8.10.