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Josh Hunt | Forum Activity | Posted: Mon, Jul 8 2019 3:49 PM

I just bought two of Greear's book on ebooks.faithlife.com  Above all and one other. When I try to open them, I get the message that they are not available on this device. There is a button to download,but when I press it, nothing happens. 

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JT (alabama24) | Forum Activity | Replied: Mon, Jul 8 2019 4:25 PM

Start by making sure you have the right preferences set so that resources download and aren't stuck in the cloud. Then restart your computer. 

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Josh Hunt | Forum Activity | Replied: Tue, Jul 9 2019 6:19 AM

One resource works fine now.

the other -- Gospel - The 90 Day Devotional by Greear -- doesn't work quite right.

in the table of contents to the book, the links open in a browser, not in the desktop resource. 

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JT (alabama24) | Forum Activity | Replied: Tue, Jul 9 2019 6:32 AM

That is because it is an ebook edition and it came that way from the publisher. Ebooks may or may not have various Logos features incorporated... most likely not other than automated hyperlinks to Scriptures. Did you see if there was a sidebar TOC? There may or may not be depending upon headings used by publisher. 

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Josh Hunt | Forum Activity | Replied: Tue, Jul 9 2019 6:47 AM

there is a sidebar TOC and it works. I guess I will live with the other. I reported it as a typo

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Archie Pinkney | Forum Activity | Replied: Tue, Jul 9 2019 8:38 AM

I recently upgraded to a larger library package.  I am getting the same message when I try to open some books.  There is a button to download the book.  However, I am having to do it every time I open a new book. Case in point:  NT Manuscript Explorer.  Each one requires a download. Is there a way to download all the books in my library at one time without a one-by-one, as needed method?  I will go through a workflow and encounter the same thing.  I understand when I don't own a book, but if it's new to my library, I would like it moved to my Mac Mini, because sometimes I carry it to places that I don't have an internet connection and wish to work off-line.

THANKS! [:)

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JT (alabama24) | Forum Activity | Replied: Tue, Jul 9 2019 8:46 AM

Welcome Archie! Smile

Archie Pinkney:
Each one requires a download. Is there a way to download all the books in my library at one time without a one-by-one, as needed method?

Faithlife implemented a new "cloud resource" feature so that users don't have to download ALL of their books... previously the only option was "all or nothing." There is a setting you need to change to go back to the original behavior. Under preferences, make sure "download new resources" is set to "yes." You will then want to run the command "update now". 

If that doesn't work, please create a new thread and we will do our best to assist you. 

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Dave Hooton | Forum Activity | Replied: Tue, Jul 9 2019 4:44 PM

Archie Pinkney:
Each one requires a download. Is there a way to download all the books in my library at one time without a one-by-one, as needed method?  I

See the Library wiki.

For the future, check that the Program Setting "Download New Resources" is YES.

Dave
===

Windows 10 & Android 8

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JT (alabama24):
You will then want to run the command "update now". 

This will not download all your resources (although it will ensure that any new purchases get downloaded automatically). To ensure all your current resources are downloaded, you will want to select all resources in your library, then right click and select the download option.

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JT (alabama24) | Forum Activity | Replied: Tue, Jul 9 2019 6:50 PM

Yes

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Archie Pinkney | Forum Activity | Replied: Tue, Jul 9 2019 11:22 PM

Thanks everyone -

I had to download each one, one at a time (more than 1200), but I got iy done.

Again, THANKS!

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JT (alabama24) | Forum Activity | Replied: Wed, Jul 10 2019 5:21 AM

Archie Pinkney:
I had to download each one, one at a time

You don't have to do that. You can filter & sort the library to show only the needed resources, select all of the resources, right click and choose "download all." 

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Reuben Helmuth | Forum Activity | Replied: Wed, Jul 10 2019 6:40 AM

You can also use Cmd/Ctrl+A to select your entire library (without even filtering) and hit the "Download N resources" button in the library info panel ("N" will be the number of resources that aren't yet downloaded).

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