ANNOUNCEMENT: End of support for Windows 7, Windows 8.1 & MacOS 10.11–10.13

Adam Borries (Logos)
Adam Borries (Logos) Community Manager, Logos Employee Posts: 949
edited November 2024 in English Forum

Summary

On February 4, 2020, the operating systems below will enter Maintenance Support status

  • Windows 7
  • Windows 8.1
  • 32-bit versions of Windows 10
  • MacOS 10.11 "El Capitan"
  • MacOS 10.12 "Sierra"
  • MacOS 10.13 "High Sierra"

By the end of 2020, these operating systems will no longer be supported for Logos Bible Software. 

Background 

Microsoft has announced that Windows 7 will be "end of life" on January 14, 2020. While we don't anticipate any immediate problems using Logos on Windows 7, it will not be a priority to maintain backward compatibility with an operating system that is no longer supported by its provider. We will move Windows 7 to maintenance support status at the next scheduled version, 8.11 on February 4, 2020.

Furthermore, only a small segment of Logos users are running on the older operating systems named above. In order to develop and test the application more efficiently, all of these operating systems will enter maintenance support at the same time. 

What does "Maintenance Support" mean? 

Logos 8 will continue to receive updates, but we will no longer test the application on these operating systems, nor deliver bug fixes that exclusively affect them. 

If at any point we should discover that we are no longer able to ship updates to older operating systems, or some other serious issue arises that makes them incompatible with Logos, we will end support without further advanced notice. In any case, all of the operating systems above will be unsupported by the end of 2020. 

Read more about the Support Lifecyle.

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Comments

  • Dave Hooton
    Dave Hooton MVP Posts: 36,133

    Logos 8 will continue to receive updates, but we will no longer test the application on these operating systems, nor deliver bug fixes that exclusively affect them. 

    The Table on the Free Support page implies no support for 'Old OS' in the Supported column (which applies to the App); which doesn't distinguish whether the "Old" is Maintenance or Unsupported. The above description of "Maintenance" for OS is clearer, but the Table implies that a Maintenance/Unsupported app could receive updates for "Old" OS!

    By "Logos 8 will continue to receive updates", I think you mean (generally) that updated versions of a Supported/Maintenance App will still be shipped to a Maintenance OS; whereas you will not ship a Supported/Maintenance App to an Unsupported OS!?

    Dave
    ===

    Windows 11 & Android 13

  • Bruce Dunning
    Bruce Dunning MVP Posts: 11,159

    Thanks for the heads up on this. I'm one of those who is still using Windows 7 which I have enjoyed for many years. I know this is coming to an end soon which was expected at some point.

    Using adventure and community to challenge young people to continually say "yes" to God

  • Robert M. Warren
    Robert M. Warren Member Posts: 2,459 ✭✭✭

    By the way, if you still have Win7, see this reply to this thread (April, 2019) for information about upgrading to Win10 free:

    https://community.logos.com/forums/p/181032/1047105.aspx#1047105 

    I had bought a couple of refurbished desktops that still had Win7 just after the free Win10 upgrade window had (officially) closed. I was happy to see that post. My experience with the upgrade was painless.

    macOS (Logos Pro - Beta) | Android 13 (Logos Stable)

    Smile

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,097

    The Table on the Free Support page implies no support for 'Old OS' in the Supported column (which applies to the App)

    Logos 8.11 is the last "Supported" release for Windows 7. Logos 8.12 will be a "Supported" release for Windows 10 and, if technically possible, a "Maintenance" release for Windows 7. As documented, "Maintenance" releases do have support for older OSes and are released to allow the latest resources to be read.

    In the past, the "Supported" release was, say, Logos 7.4, and the "Maintenance" release was Logos 6.14 SR-4. In this deprecation plan, the same Logos 8.x release will be both "Supported" and "Maintenance" depending on the OS you try to run it on (and eventually that OS will be "Unsupported").

    We're promising that Logos 8.11 will install on Windows 7; we're not promising anything after that. We feel this is friendlier than taking explicit steps to prevent Logos 8.12 from installing because the table "implies no support for 'Old OS'".

    which doesn't distinguish whether the "Old" is Maintenance or Unsupported.

    I don't know what you mean by this.

    The above description of "Maintenance" for OS is clearer, but the Table implies that a Maintenance/Unsupported app could receive updates for "Old" OS!

    This is correct (for "Maintenance", not "Unsupported"). When Logos 6 & Windows Vista were in "Maintenance" support, Logos 6 kept receiving updates (the latest was Logos 6.14 SR-5) until we changed it to "Unsupported" when Logos 7.7 shipped; compare the dates on https://wiki.logos.com/Logos_6_Release_Notes and https://wiki.logos.com/Logos_7_Release_Notes.

    By "Logos 8 will continue to receive updates", I think you mean (generally) that updated versions of a Supported/Maintenance App will still be shipped to a Maintenance OS; whereas you will not ship a Supported/Maintenance App to an Unsupported OS!?

    I think what you're saying here is correct, but I don't understand the "!?" at the end. We will not ship updates to an Unsupported OS; this should not be surprising.

  • Puddin’
    Puddin’ Member Posts: 473 ✭✭

    I’m probably the least tech-savvy person on here, so pardon my ignorance.  But, I have a Mac Air, iPad Pro & iPhone 10.  I see the reference above to Mac, but surely this doesn’t mean that all Mac (or iPad Pro) will not be able to use Logos by Feb. 2020 (?).  

    I‘ve literally spent thousands of dollars on Logos products in the last year or two—as well as referred many people in the church I pastor to the Logos app. (and many preacher friends).  I sure would hate to lose all of this somehow.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    Puddin’ said:

    I’m probably the least tech-savvy person on here, so pardon my ignorance.  But, I have a Mac Air, iPad Pro & iPhone 10.  I see the reference above to Mac, but surely this doesn’t mean that all Mac (or iPad Pro) will not be able to use Logos by Feb. 2020 (?).  

    No, not at all.

    So long as you keep you Mac upto date with MacOS updates, you'll be able to continue to use Logos in the future.

    MacOS is currently on version 10.14 (with 10.15 coming soon). The announcement is only saying that by February 2020 you'll need to update to that version. That will be no problem unless your Mac is more than seven years old. You'll need:

    If you have a Mac that's older than that, you'll probably still be able to use Logos, but new features won't be available.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Craig Ostrander
    Craig Ostrander Member Posts: 49 ✭✭

    I have a 2008 MacBook Pro and it will not run Logos at all. I can still use the web version until I get a newer computer but a Mac as old as mine can only run up to IOS ver 10.10.5 so the OS on mine cannot be updated anymore. My time is up so time for a new one.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I have a 2008 MacBook Pro and it will not run Logos at all. I can still use the web version until I get a newer computer but a Mac as old as mine can only run up to IOS ver 10.10.5 so the OS on mine cannot be updated anymore. My time is up so time for a new one.

    The 2008 MacBook Pro can run OS X 10.11 El Capitan, which Logos 8 will run fine on (until 2020).

    Here's the official Apple link to confirm, with a download link: https://support.apple.com/en-gb/HT206886

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    Mark Barnes said:OS X 10.11 El Capitan

    A minor clarification: the correct terminology now is macOS. They dropped the term "OS X" in 2016. However, El Capitan predates the name change so perhaps you are right? [:P]

    IOS ver 10.10.5

    The term "iOS" refers to the operating system for the iPhone and until recently iPad. 

    The 2008 MacBook Pro can run OS X 10.11 El Capitan

    That is an interesting point. Is there a reason you haven't upgraded to this Craig? If you want to get just a little more life out of the computer, I would suggest wiping the computer and installing El Capitan. If you do so, make sure to backup anything of importance! 

    macOS, iOS & iPadOS |Logs| Install
    Choose Truth Over Tribe | Become a Joyful Outsider!

  • Dave Hooton
    Dave Hooton MVP Posts: 36,133

    Logos 8.11 is the last "Supported" release for Windows 7. Logos 8.12 will be a "Supported" release for Windows 10 and, if technically possible, a "Maintenance" release for Windows 7. As documented, "Maintenance" releases do have support for older OSes and are released to allow the latest resources to be read.

    Then let's start with the understanding that the Maintenance entry in the table under Support Status will read "Logos 8.12+ on Windows 7 SP1, Windows 8.1....". Then I can understand to read the Maintenance column in the next table.

    Otherwise, the understanding is that Logos 8.0+ is Supported on the operating systems listed in the Supported entry, and not supported on the operating systems listed in the Unsupported entry.

    We're promising that Logos 8.11 will install on Windows 7; we're not promising anything after that. We feel this is friendlier than taking explicit steps to prevent Logos 8.12 from installing because the table "implies no support for 'Old OS'".

    We will not ship updates to an Unsupported OS; this should not be surprising.

    Unless Windows 7 is a mistake, you're implying that Logos 8.0+ is supported on (or compatible with) a currently Unsupported OS (Windows 7 and earlier). It makes sense that you meant Windows 7 SP1, and that you will ship 8.12+ as long as the OS is in  Maintenance

    So is the blank entry for "Old OS" meaningful (under Supported)? It implies no support, as with other blank entries. A dash "--" would be more meaningful, as it is strictly only compatible with Supported OS (some of which could be considered "Old"). If I understand from the first table that certain versions are compatible with a "Maintenance" OS, then I will understand the "Some" entry in the Maintenance column.

    But that brings us to the "Some" entry in the Unsupported column. What is intended when you do not provide updates for Unsupported Apps?

    Dave
    ===

    Windows 11 & Android 13

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    A minor clarification: the correct terminology now is macOS. They dropped the term "OS X" in 2016. However, El Capitan predates the name change so perhaps you are right?

    Apple still call El Capitan OS X! https://support.apple.com/en-gb/HT206886

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    Apple still call El Capitan OS X!

    Interesting! In fact, there is a hard line at El Capitan (emphasis mine): 

    OS X El Capitan remains available for Mac computers that can't upgrade to macOS Mojave, High Sierra, or Sierra

    macOS, iOS & iPadOS |Logs| Install
    Choose Truth Over Tribe | Become a Joyful Outsider!

  • Puddin’
    Puddin’ Member Posts: 473 ✭✭

    Puddin’ said:

    I’m probably the least tech-savvy person on here, so pardon my ignorance.  But, I have a Mac Air, iPad Pro & iPhone 10.  I see the reference above to Mac, but surely this doesn’t mean that all Mac (or iPad Pro) will not be able to use Logos by Feb. 2020 (?).  

    No, not at all.

    So long as you keep you Mac upto date with MacOS updates, you'll be able to continue to use Logos in the future.

    MacOS is currently on version 10.14 (with 10.15 coming soon). The announcement is only saying that by February 2020 you'll need to update to that version. That will be no problem unless your Mac is more than seven years old. You'll need:

    If you have a Mac that's older than that, you'll probably still be able to use Logos, but new features won't be available.

    Got it!  Thanks much Mark.

  • Dave Hooton
    Dave Hooton MVP Posts: 36,133

    Bradley, could you respond to my previous post.

    Dave
    ===

    Windows 11 & Android 13

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,097

    Then let's start with the understanding that the Maintenance entry in the table under Support Status will read "Logos 8.12+ on Windows 7 SP1, Windows 8.1....". Then I can understand to read the Maintenance column in the next table.

    It seems reasonable to assume that the Maintenance entry will be filled in on 4 February 2020 when Windows 7 SP1 enters maintenance support.

    Unless Windows 7 is a mistake

    It was... metonymy? [:)]

    Yes, I meant Windows 7 SP1.

    So is the blank entry for "Old OS" meaningful (under Supported)?

    I think you're reading too much into this table. It's meant to be a quick summary of the support levels, not a definitive answer to every question.

    But that brings us to the "Some" entry in the Unsupported column. What is intended when you do not provide updates for Unsupported Apps?

    This is not really a meaningful combination of row and column values. Perhaps it should say "N/A".

  • Dave Hooton
    Dave Hooton MVP Posts: 36,133

    So is the blank entry for "Old OS" meaningful (under Supported)?

    I think you're reading too much into this table. It's meant to be a quick summary of the support levels, not a definitive answer to every question.

    Possibly. But the term "Old OS Compatibility" has always seemed incongruous. "Old OS Support" wouldn't raise any questions!

    But that brings us to the "Some" entry in the Unsupported column. What is intended when you do not provide updates for Unsupported Apps?

    This is not really a meaningful combination of row and column values. Perhaps it should say "N/A".

    Just make it blank, along with "New OS Support", etc.

    Dave
    ===

    Windows 11 & Android 13

  • Microsoft has announced that Windows 7 will be "end of life" on January 14, 2020.

    What will become the minimum supported Windows 10 version ? => https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet (Windows 10 version 1709 has Microsoft support ending for Education on April 14, 2020)

    Keep Smiling [:)]

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,097

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    What will become the minimum supported Windows 10 version ?

    It's currently Windows 10 Anniversary Update (aka 1607, 10.0.14393).

    Due to end of support from Microsoft, this will probably be increased to Windows 10 1809 but that change hasn't been made officially yet.

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,097

    Important Update for 32-bit Windows 10

    We are extending the list of operating systems in the original announcement to include 32-bit Windows 10.

    Logos 4 through Logos 8 have supported both 32-bit and 64-bit editions of Windows. (Logos has been 64-bit only on Mac OS X since OS X 10.7 "Lion".)

    The share of customers running a 32-bit operating system has fallen from around 20% (when Logos 4 launched) to well under 1%, and most of those are running Windows 7, which we are going to stop supporting (see the original announcement in this thread).

    In order to concentrate our development efforts on serving the vast majority of our customers, and to eliminate the extra testing we have to perform on 32-bit versions of Logos 8, we will put 32-bit Windows 10 into maintenance support on February 4, 2020 and end support for 32-bit Windows 10 by the end of 2020.

    How do I know if I'll be affected?

    Almost all Windows 10 systems sold recently are 64-bit. To find out the details on your operating system, click this link to open Settings, or right-click the Start Menu (Windows icon) and choose "System". Under "Device specifications", look for "System type". It should say "64-bit operating system, x64-based processor".

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    Read more about the Support Lifecyle.

    Can we get this support document fixed, please? It erroneously says that "versions of Logos before Logos 7.19 will not be able to connect to our servers". This contradicts the information at https://www.logos.com/logos-7-update which says that version before 7.0 are affected.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,097

    Read more about the Support Lifecyle.

    Can we get this support document fixed, please? It erroneously says that "versions of Logos before Logos 7.19 will not be able to connect to our servers". This contradicts the information at https://www.logos.com/logos-7-update which says that version before 7.0 are affected.

    It should say Logos 7.18 SR-1 or later. (Some earlier versions of Logos 7 can connect, depending on your operating system, but generally Logos 7.18 SR-1 is required.)

    However, Logos 7 is unsupported so I'm not planning to edit that page to go into a lot of detail about which specific unsupported versions are more likely to work than others.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    It should say Logos 7.18 SR-1 or later. (Some earlier versions of Logos 7 can connect, depending on your operating system, but generally Logos 7.18 SR-1 is required.)

    As I understand it, TLS 1.2:

    • is enabled by default by OS X 10.9 and above, and Windows 8.1 and above.
    • can be enabled manually on all versions of Windows except XP (from the Advanced tab of Internet Properties, or by editing the registry)

    As Logos 7 isn't compatible with any OSs that can't support TLS 1.2, then all versions of Logos 7 should connect, so long as the correct box is checked in Internet Properties.

    In practice, this doesn't matter for Windows users, because they can just run Logos 8 (or 7.19). But it does make a difference to the small number users of OS X 10.10 Yosemite who can't upgrade to a more recent OS and are stuck with 7.13. For them it's important: e.g. Need an installer for OS X 10.10.5

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,097

    I don't know about Mono on macOS, but for .NET Framework applications on Windows, it's much, much more complicated: https://docs.microsoft.com/en-us/dotnet/framework/network-programming/tls

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I don't know about Mono on macOS, but for .NET Framework applications on Windows, it's much, much more complicated: https://docs.microsoft.com/en-us/dotnet/framework/network-programming/tls

    Fair enough.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Kytriya
    Kytriya Member Posts: 31 ✭✭

    1. Getting Jesus into the hands of the masses is more important than following the lead of greed in telling the poor masses "we won't support you, because the mass greedy wealthy isn't going to support you."  OTOH, Windows 10 WAS given away for free!!! 

    2. (Extra rambling) The only reason why Microsoft is not going to support older systems, is money. I get it. I made 0 sense of windows 8, and windows 10 wasn't even better, so I didn't install it. OTOH, I do NOT expect Logos to be able to afford the extra cost to do backwards support either. 

    3. Question follows - Also, I found some blurbage on the web  that scared me away from Windows 10. iIt basically meant "Microsoft has the exclusive rights to force reboot your computer after secretly installing updates such that you can not save first." This is why I didn't downgrade to windows 10. I thought that IF and ONLY IF this was true, then Microsoft was being evil to the core. I am not going to save every little word I type right after typing it,  just because windows is not letting me save before it insist on rebooting. OTOH, my laptop is old and does need replacing. I was hoping to have a couple years. 

    Question - Did Microsoft FIX the issue so that we can save work before they forcefully reboot computer? With Windows 10, specifically? Thanks! 

    signed sad and wishing for 2021 date instead of 2020. (Arbitrary date in which my laptop and others like it, might not be working anyway.)

  • Dave Hooton
    Dave Hooton MVP Posts: 36,133

    Kytriya said:

    Question - Did Microsoft FIX the issue so that we can save work before they forcefully reboot computer? With Windows 10, specifically? T

    That has never been my experience with the the major version upgrades (2x per year). I've had to chase the upgrade in some cases.

    Regular updates and fixes can occur at a time you specify in Settings, even when the computer is sleeping.

    It's always a risk if you leave work unsaved, but Logos regularly/immediately syncs your work. And Office 365 will Autosave by default.

    Dave
    ===

    Windows 11 & Android 13

  • Paul L. White
    Paul L. White Member Posts: 208 ✭✭

    I would like to ask if there is any way Logos could set up two different download types by 8.12?

    One would be a data only, and the other would be program upgrade?  Or updated software data type?

    That way, people who have older computers, and older versions of the software on those computers, can still buy new books,, and use them on their machine(s).

    Is it difficult for Logos to "tag" each new resource publication as to whether it is merely a document, or such a thing as a dataset or file which would require the higher OS and version of Logos?

    In other words, mere books ought to be compatible with all versions of Logos, no?  Blessings.

  • PetahChristian
    PetahChristian Member Posts: 4,635 ✭✭✭

    In other words, mere books ought to be compatible with all versions of Logos, no?

    Unfortunately not. Some books depend on newer versions of the software.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,097

    That way, people who have older computers, and older versions of the software on those computers, can still buy new books,, and use them on their machine(s).

    This is what we call "maintenance" support. See the fuller descriptions here: https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support

    We did this in the past (for example) where updates to Logos 5 were shipped to allow users still on Windows Vista to read the latest books (because Logos 6 required Windows 7). We're going to keep shipping maintenance updates for Logos 8 to Windows 7 users as long as that's practical, but this support will end by the end of 2020.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    Just to explain about new books and new software. Generally speaking, new books can be read on older versions of the software. So if you can’t/won’t upgrade you will still be able to access many new purchases (although the older the software, the less likely this will become). This announcement isn’t saying the new resources will never run on older versions of the software - it’s saying that compatibility won’t be guaranteed.

    There can be a number of reasons why new resources require a recent version of the software.  One of the most common is that it requires a new datatype for its references. New datatypes can only be added through a software update.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Paul L. White
    Paul L. White Member Posts: 208 ✭✭

    PetahChristian, Bradley, and Mark:  thank you all so very much for your comments, empathy, and clarifying information!  Your kindness and expertise are, in my mind, evidences of your genuine love for God, and what He is doing through this software.  Blessings.

    What I'm learning from you is that Logos documents (called "books" on your website) are not just text and image (in computer lingo) files combined, like on a web page.  It's the indexing process, the interconnection between resources that requires the datatype mobility, and thus software upgrades.  An example would be a link to the Timeline Tool when a date is mentioned.

    But if people want merely words and images, without some of that interconnectivity, then I presume books will be readable, just not able to jump to, say, the timeline from the text you're reading.

    I still think it a wise idea, since a good portion of your client base is made of senior citizens on extremely limited incomes, to allow download of new *book* resources only, and not software upgrades, by older software versions.

    That way, Logos and Faithlife become *ministries* over businesses.  But then again, I don't have to pay salaries for the corporation, do I?  [;)]

    Paul L. White, Satisfied Logos User since 1.6

  • MJ. Smith
    MJ. Smith MVP Posts: 54,896

    But if people want merely words and images, without some of that interconnectivity, then I presume books will be readable, just not able to jump to, say, the timeline from the text you're reading.

    As a senior citizen on a fixed income and a retiree in a career in IT, I have to say "nope, doesn't work that way". The system has to recognize the tagging in the text for it to be able to "just not be able to jump to". The software already ignores the tagging for features you do not own but it has to recognize that you don't have access to those features. The ways one can externalize this knowledge to make it possible to do more without changing the software have additional costs in execution time, et. al. Don't confuse adding data for an existing feature (as in the timeline example) to adding a new feature that requires a new kind of tagging.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    What I'm learning from you is that Logos documents (called "books" on your website) are not just text and image (in computer lingo) files combined, like on a web page.  It's the indexing process, the interconnection between resources that requires the datatype mobility, and thus software upgrades.  An example would be a link to the Timeline Tool when a date is mentioned.

    But if people want merely words and images, without some of that interconnectivity, then I presume books will be readable, just not able to jump to, say, the timeline from the text you're reading.

    I still think it a wise idea, since a good portion of your client base is made of senior citizens on extremely limited incomes, to allow download of new *book* resources only, and not software upgrades, by older software versions.

    Your description isn't quite accurate. Let me give an example.

    Let's imagine Faithlife a release a new book. There's nothing technically innovative about it. Like most books it has page numbers, and contains lots of Bible references, but that's about all. This book will very likely be able to be used by older versions of the software.

    But then they release another book. This is a reference book, that has its own reference scheme. Instead of page numbers, it has sections and paragraphs, so other resources that refer to it use a naming scheme like ABC 1.7, or ABC 8.9. This reference system hasn't been used in Logos before, as it's unique to this book. A new version of Logos will need to be released in order to support this reference scheme, and therefore this book will only be able to be used with the latest version of the software.

    (This is one example of why some new books will require the latest version of the software. There are other possible reasons too, but I hope this is sufficient to explain why it isn't possible to fully disconnect resources from software versions.)

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • 8Isaiah20
    8Isaiah20 Member Posts: 2 ✭✭

    No surprise that you're helping to usher Christians into a system that promises much, delivers little, and does everything on the condition of the consumer who must agree to continue releasing their information into its "cloud." I'm sure the reaction to my comment will spark a great deal push back, but I don't care. When I first signed up with Logos, I was proud of a product that sought to stand outside of the bookstores and other resources that limited access to Christian. But I can't recognize you anymore. You look no different than the Christian bookstores whose difference can barely be seen apart from the bumper stickers and mugs all proclaiming one God, but relying heavily on another god to get that message out to the masses.

    So I'm looking forward to the end of Maintenance Support if only be separated from the deception.

  • John Morgan
    John Morgan Member Posts: 46 ✭✭

     I have the Mac version of logos. My MacBook Pro is from the mid 2010 and I run macOS High Sierra. According to this announcement it appears that I will need to get a new MacBook every four years sense El Capitan  was released about four years ago and now will not receive any updates.  If this is true I will admit this makes me very upset since I put so much money to buying this library that’s is supposed to be cheaper than print books but if I have to buy a MacBook every four years and they cost around $1200 and they can get pretty expensive pretty quickly.  Can you confirm that I will or will not need to get a new MacBook every for five years just to have updated versions of my logos?

  • John Morgan
    John Morgan Member Posts: 46 ✭✭

    I have a MacBook. According to this announcement it appears that I will have to get a new MacBook about every four years, since El Capitan came out about four years ago.  With MacBooks Starting at around $1000-$1200 getting a new MacBook every four years just so I can run my logos is pretty expensive. Can you confirm for me whether or not this means I will have to get a new MacBook every four years just to continue the updates on my logos?

  • Levi Durfey
    Levi Durfey Member Posts: 2,217 ✭✭✭

    Not if you update your macOS every year (which is free). Your Macbook will be fine until Apple makes a macOS that it cannot run. Then it will be a few years after that when Logos will not run on the last supported macOS for your Macbook.

    Based on your post before this last one, it's about every 9-10 years, not four.

    A 2010 Macbook Pro would work until 2019.

  • garymstevens
    garymstevens Member Posts: 3 ✭✭

    So, I know that I am in the minority, but this message bothers me significantly. First of all, I have been a Logos customer since the early 1990s and I have spent thousands of dollars on new material and especially upgrades to the program and its features. Second, I purchased my computer when the latest and best Windows was 8.1. When the upgrade to 10 became available, it crashed my system. After a week with a Microsoft tech, I learned that a number of key drivers needed were never going to be updated to be Windows 10 compliant. Now, I am being told that the only system you will support is Windows 10 64 bit? I cannot afford to buy a new computer. I can't afford to spend any more on Logos. This is more than frustrating. I have lost all faith in Faithlife.

    GMS

  • MJ. Smith
    MJ. Smith MVP Posts: 54,896

    So, I know that I am in the minority, but this message bothers me significantly

    I understand why you are bothered but I also recognize that no software company can support all older OS for long ... it's like asking them to drag Greenland behind them. However, most communities have a source for free refurbished computers for students and fixed income people. https://pocketsense.com/computers-low-income-families-5015.html may be a place to start (I don't know where you live so I can't be more specific.) I would hope others in the forums could give you more specific referrals.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Sean
    Sean Member Posts: 1,803 ✭✭✭

    I understand and empathize with these complaints. Earlier this century, I was stuck between computer upgrades for about 10 years. I had Libronix on my system during those years as the latest versions of Logos passed me by. I even wrote two theses with that, and oh, a faster system and Logos 4+ would have made those much easier.

    Everyone's situation is different, but I think many concerned users will be able to function with their current version of Logos for a long time, even if they aren't able to update anymore--and let's face it, if you can't afford to upgrade your computer, you likely can't afford much in the way of a base package when the newest version of Logos rolls out. But there's another option I don't think I've seen mentioned in this thread yet--the Logos web app at https://app.logos.com/ . It may not do everything the desktop does, but I would think it would support new books you buy even if, for some reason, you become unable to download them to your desktop program.

    Finally, to speak a little more bluntly and less charitably, if you're having difficulties affording computers, you really don't have much business sticking with Macs. Comparable Windows systems are available at much lower prices. Most of my colleagues use Macs, and I see them go through constant headaches with them. So, that's something to consider as well.

  • Paul L. White
    Paul L. White Member Posts: 208 ✭✭

    I want to thank all who responded to me, and explained so carefully the difference between old-type resources, and those that need the software updates to function.  Much appreciated.

    I think it would help many users to understand this event better if we knew what it is that Windows 10 will allow the new Logos versions to do that Windows 7 cannot allow?  There must be some advantage to Windows 10 besides just "keeping up with Microsoft."

    Thanks a million!

    Paul

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I think it would help many users to understand this event better if we knew what it is that Windows 10 will allow the new Logos versions to do that Windows 7 cannot allow?  There must be some advantage to Windows 10 besides just "keeping up with Microsoft."

    All software is built on an API provided by the Operating System and by other frameworks. These APIs and frameworks mean you don't have create everything from scratch, but you can utilise common functions much more easily. For example, a new version of an API or framework may make it much simpler to add a new feature to your application. Instead of adding thousands of lines of code to add the new feature, you can piggy-back on the framework's functions and do it in (perhaps) a few dozen lines of code.

    The main framework Logos uses on Windows is .NET, which is provided for Microsoft. The current version of .NET runs happily on Windows 7 SP1, which is one of the reasons why Logos currently requires SP1 to be installed on Windows 7. Therefore it's unlikely that Logos will suddenly stop working on a Windows 7 SP1 machine, even after the end of support. However, IF Microsoft bring out a new version of .NET that requires Windows 10 AND Faithlife switch to that new version THEN new versions of Logos would not work on Windows 7, AT THAT POINT.

    The crucial part of the announcement is this:

    While we don't anticipate any immediate problems using Logos on Windows 7, it will not be a priority to maintain backward compatibility with an operating system that is no longer supported by its provider.

    Logos 8 will continue to receive updates, but we will no longer test the application on these operating systems, nor deliver bug fixes that exclusively affect them.

    Faithlife are NOT saying that Logos 8 will no longer run on Windows 7. There are saying two things:

    1. They can no longer guarantee that Logos 8 will run on Windows 7 for the future, because they're not going to test the app on Windows 7, and if there are bugs in Windows 7 they are not going to work around those bugs. It's entirely possible that future versions of Logos 8 will continue to work on Logos 7 – but equally, they may not.
    2. If Microsoft release a new version of .NET that doesn't work on Windows 7, then they may well switch to that version at that point.

    (The 32-bit Windows 10 announcement is likely to be different. In that case, I would expect future versions of Logos 8 to simply not install on 32-bit Windows 10.)

    In addition, there are big changes coming to .NET that it's very possible Faithlife will want to take advantage of. Keeping their development tools current is a very sensible way of ensuring they can make that transition smoothly when it's necessary.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Bob Bacle
    Bob Bacle Member Posts: 23 ✭✭

    It is unfortunate that you have decided not to continue to support Win7 & Win8.1, because when I installed Win10 and updated to the their latest version, a lot of my programs stopped working, and I could no longer print to my printer, even though I tried reinstalling the drivers.

    So I installed a version of "Stop Updates" on my Win10 laptop to keep the OS from automatically updating.
    That is what I hate about Win10 - the automatic updates without anyway to opt out of them, plus the telemetry they have put into Win10.

    I only use Win10 on my laptop because that is what came with it, but I really don't care for it, because it looks like an old-fashioned OS and doesn't have the finished look like XP did or Win7.

    I keep it off the internet as much as possible unless I need an image or something from Google images for my powerpoints that I create for each Sunday.

    That said, I understand your thinking in wanting to be able to use the latest APIs from MS, but if it were me and I were a programmer, I would NOT want to depend on anything from MS in order to make my programs work.

  • Paul L. White
    Paul L. White Member Posts: 208 ✭✭

    Thank you, Mark Barnes!

    And for those who may not know what API stands for, here's what Google provides:

    An application program interface (API) is a set of routines, protocols, and tools for building software applications. Basically, an API specifies how software components should interact. Additionally, APIs are used when programming graphical user interface (GUI) components.

    An API is a software intermediary that allows two applications to talk to each other. In other words, an API is the messenger that delivers your request to the provider that you're requesting it from and then delivers the response back to you.

    Now the move makes a lot more sense, Mark.  It means your developers are at the behest of the Operating System, and that maintaining a data bank of code that will always work, no matter what the .NET version that's available, would limit the functioning of this software.

    And, truth be told, it's one of the most powerful software packages ever created.  For those of us with some programming experience, it baffles the mind as to what Faithlife has done, here.  The graphics and inter-reference linkages are just outstanding, and the functions available are stunning (for example, the new choices menu that occurs when you highlight text).

    Blessings.  Your response, Mark, was just what I had in mind, and it explains a lot.

    Paul

  • William Whitt
    William Whitt Member Posts: 1 ✭✭

    I'm currently using a 2011 27" iMac, which is running like a dream.  We originally bought it with maxed out specs and have since put an SSD drive in it.

    It's a shame Logos has decided not to support a computer that is less than 10 years old.  Many churches (mine included) buy hardware for long-term use, and we can't afford to drop $2,000 to get an equivalent new iMac just because one app will not work.

    We've invested thousands of dollars over the years in this product, so this is disappointing news, to say the least...

  • 8Isaiah20
    8Isaiah20 Member Posts: 2 ✭✭
    Agreed. My understanding is limited, but my husband is a software engineer at HP, and though he's committed to work with WIN 10, everything in our home is either XP and/or 7. We turned off Updates on our computer shortly after WIN8, and our computer is scanned/modified regularly to make sure which Updates actually serve our OS and what is simply another means to gather info without our knowledge. 
    No, we're not paranoid or conspiracy theorists. My husband comes from three generations of HP engineers and participated heavily in the creation of  Brandon Eich's "Brave." They all saw changes coming way back when Carly took over HP, and were not surprised at any of what people are now writing about. Fortunately, there are a number of places one can go to work through  WIN7 issues no longer covered by MS.


    Either way, it's not my intention to turn this into a theological discussion on consequences of these ongoing actions, otherwise known as "progress."  I'm just thankful for not giving up my library of non-electronic information, which my kids have promised not to sell or destroy after I'm gone.

    BOOK

    As a physical object, a book is a stack of usually rectangular pages (made of papyrusparchmentvellum, or paper) oriented with one edge tied, sewn, or otherwise fixed together and then bound to the flexible spine of a protective cover of heavier, relatively inflexible material.[1] The technical term for this physical arrangement is codex (in the plural, codices). In the history of hand-held physical supports for extended written compositions or records, the codex replaces its immediate predecessor, the scroll. A single sheet in a codex is a leaf, and each side of a leaf is a page.
  • Levi Durfey
    Levi Durfey Member Posts: 2,217 ✭✭✭

    Welcome to the forums, William.

    Again, as Mark stated above, Logos is not saying that Logos will stop working on an older computer. It's just that they can't promise that it will keep working as time goes by. The original post said that Logos 8.11 or 8.12 will be the last supported version. It will continue to run on your older computer, as will others past it, until something breaks (because of Apple or Microsoft updates).

    Summary

    On February 4, 2020, the operating systems below will enter Maintenance Support status

    • Windows 7
    • Windows 8.1
    • 32-bit versions of Windows 10
    • MacOS 10.11 "El Capitan"
    • MacOS 10.12 "Sierra"
    • MacOS 10.13 "High Sierra"

    By the end of 2020, these operating systems will no longer be supported for Logos Bible Software. 

    Background 

    Microsoft has announced that Windows 7 will be "end of life" on January 14, 2020. While we don't anticipate any immediate problems using Logos on Windows 7, it will not be a priority to maintain backward compatibility with an operating system that is no longer supported by its provider. We will move Windows 7 to maintenance support status at the next scheduled version, 8.11 on February 4, 2020.

    Furthermore, only a small segment of Logos users are running on the older operating systems named above. In order to develop and test the application more efficiently, all of these operating systems will enter maintenance support at the same time. 

    What does "Maintenance Support" mean? 

    Logos 8 will continue to receive updates, but we will no longer test the application on these operating systems, nor deliver bug fixes that exclusively affect them. 

    If at any point we should discover that we are no longer able to ship updates to older operating systems, or some other serious issue arises that makes them incompatible with Logos, we will end support without further advanced notice. In any case, all of the operating systems above will be unsupported by the end of 2020. 

    Read more about the Support Lifecycle.

    In other words, you'll be able to continue to use Logos and even update it until an update breaks it. At that point, you can go back to the last update that works (remember to keep backups!) and continue to use Logos for a long time after that.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I'll try and put this even more simply. This notice isn't saying existing installations are going to stop working, just that if you're on an old PC running an old OS, you're going to have to run with an old version of Logos in the future. That's surely to be expected, isn't it?

    Reading between the lines, it's very likely that this notice from Faithlife simply means that:

    1. Logos 9, likely to be released in Q3 2020, is likely to require Windows 10 or MacOS 10.14 or higher.
    2. Current versions of Logos 8 will continue to run quite happily on Windows 7-8 and MacOS 10.11-10.13. There's a small possibility that later versions of Logos 8 won't run on those Operating Systems, but that's fairly unlikely.
    3. A relatively small number of new resources released after the launch of Logos 9 won't work on Logos 8 and earlier. Existing resources and most new resources will be unaffected.

    I'll say it again. You do not have to worry that you're going to lose your investment. It's very unlikely that your existing installations are going to stop working even after 2020.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Steve Watts
    Steve Watts Member Posts: 1 ✭✭

    Are you going to change this since the release of the Microsoft Surface Pro X? That is my device of choice and I intend to use logos on it. Do you just mean that you aren't going to be providing Technical Support? Or will the software actually not work on the surface pro X after the deadline. I hope you'll reconsider adding support back for 32 bit windows since the release of the surface pro X may change things.