All notes on my iPad Air2 have disappeared

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Nick Mertes | Forum Activity | Posted: Sun, Jul 14 2019 9:07 AM

This morning I noticed all the notes on my iPad Air2 have disappeared.  They still show on my laptop & on my phone (Pixel 3a).  How do I get them back on my iPad?

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Reuben Helmuth | Forum Activity | Replied: Sun, Jul 14 2019 11:27 AM

Do they show up on the notes tool on your iPad and just not in your resources, or is your notes tool empty?

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Nick Mertes | Forum Activity | Replied: Sun, Jul 14 2019 2:07 PM

Thanks for the quick reply, Reuben.  Yes, all my notes appear under All Notes on the left side of the screen when I open a note I created this morning.

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JT (alabama24) | Forum Activity | Replied: Sun, Jul 14 2019 3:22 PM

So, for clarification: the notes are on your iPad but are not showing up within the resource. Is that correct? If so, you will need to turn the notes on under “view settings”

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Nick Mertes | Forum Activity | Replied: Sun, Jul 14 2019 5:02 PM

That is correct.  I tried turning the Show Notes/Highlights off, turning my iPad off & back on, restarting Logos, & turning Show Notes/Highlights back on.  No change.  The only notes that show up are the ones I created today.

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JT (alabama24) | Forum Activity | Replied: Sun, Jul 14 2019 6:38 PM

What version of the desktop app are you running? Did you purchase any version of Logos 8 (including the free Logos Basic)? This may be an old notes tool / new notes tool issue. 

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Nick Mertes | Forum Activity | Replied: Mon, Jul 15 2019 1:47 AM

Good morning, JT.  My iPad is running IOS 12.3.1.  I do have Logos version 8, the free version on both my laptop & desktop.  It was working fine until yesterday morning.  All of my previous notes show up when I open Logos on my laptop.  The only thing I haven't tried is uninstalling the app from my iPad & reinstalling it.

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Nick Mertes | Forum Activity | Replied: Mon, Jul 15 2019 3:15 AM

Just deleted the app from my iPad & re-downloaded it.  After it finished syncing my library, all my notes are back.  Thanks to JT & Reuben for taking the time to help figure out what the problem was.

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