important passages and important words grayed out

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Posts 1
Sy Hamby | Forum Activity | Posted: Wed, Aug 21 2019 3:37 AM

the above guides are grayed out for every passage...other guides are populating as expected.

Posts 22020
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Aug 21 2019 3:47 AM

Hi Sy - and welcome to the forums

Sy Hamby:

the above guides are grayed out for every passage...other guides are populating as expected.

I'm not seeing this:

Some questions:

  • What platform are you running on?
  • What version of Logos 8 SW do you have?
  • What feature set have you bought - or do you have a Faithlife Connect subscription?
  • Can you post a screenshot in a reply to this thread (use the paperclip icon) to show what you are seeing?

Graham

Posts 335
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Aug 21 2019 10:25 AM

Sy Hamby:

the above guides are grayed out for every passage...other guides are populating as expected.

Sy,

You are referring to new features that are only available with certain Logos 8 upgrades.  These are not available in the Library you currently have.  They are not included in the free Logos 8 Basic.

You can gain these features by upgrading- further information is available here or by phoning 888-875-9491

Posts 1164
Myke Harbuck | Forum Activity | Replied: Wed, Aug 21 2019 11:09 AM

Joe McCune (Faithlife):

Sy Hamby:

the above guides are grayed out for every passage...other guides are populating as expected.

Sy,

You are referring to new features that are only available with certain Logos 8 upgrades.  These are not available in the Library you currently have. 

Since the VIPs are constantly explaining this to users, perhaps a notification bar in greyed out areas might help. Is there a way to produce a hyperlink in the heading of greyed out sections that would link to the Help Me Choose a Base Package site? And perhaps that page could begin with, "You have reached this page because you are trying to access a feature you do not have a license to"

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College

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