Program not responding

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Posts 30
Linda | Forum Activity | Posted: Tue, Sep 3 2019 3:39 PM

My program isn't responding. I am on a Mac using Logos 8 and keep having to force quit and reopen. I've tried it 4 times now. I get the spinning gear and it's seems to be frozen. Other than what it normally does at the open, it's not updating because of new purchases. Anyone? Thanks.

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Bruce Dunning | Forum Activity | Replied: Tue, Sep 3 2019 4:04 PM

Welcome to the forums Linda. Sorry that problems brought you here.

Could you please post logs? https://wiki.logos.com/Diagnostic_Logging

Using adventure and community to challenge young people to continually say "yes" to God

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JT (alabama24) | Forum Activity | Replied: Tue, Sep 3 2019 5:07 PM

Logs may be necessary, but opening to a blank layout may work. From the wiki:

 launch application, then quickly press and hold command key until Sign In appears, release command key.

OSX & iOS | Logs |  Install

Posts 30
Linda | Forum Activity | Replied: Wed, Sep 4 2019 6:34 AM

Thanks for the response and the welcome, Bruce. I bookmarked that site for future issues. I followed JT's instructions below and my program is responding now. Thank you again! Blessings

Posts 30
Linda | Forum Activity | Replied: Wed, Sep 4 2019 6:36 AM

Thank you for those instructions JT. It worked just as you said. I'm not sure I understand why or what happened, though. There was no blue icon, yesterday when this issue presented itself, but once I logged in, there was an icon and it updated. Blessings.

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JT (alabama24) | Forum Activity | Replied: Wed, Sep 4 2019 6:58 AM

Sometimes a layout can become corrupted. When that happens, you may have a crash or freeze. Opening to a blank layout bypasses the trouble, allowing you to move on. 

OSX & iOS | Logs |  Install

Posts 30
Linda | Forum Activity | Replied: Wed, Sep 4 2019 7:03 AM

Thanks, JT. I always open with a blank layout. I hate clutter. :)

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JT (alabama24) | Forum Activity | Replied: Wed, Sep 4 2019 8:55 AM

Linda Livingston:

Thanks, JT. I always open with a blank layout. I hate clutter. :)

In which case there is a preference under settings to allow this automatically. 

OSX & iOS | Logs |  Install

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Bruce Dunning | Forum Activity | Replied: Wed, Sep 4 2019 6:26 PM

Great to hear that it is now working for you Linda. I hope you stop by the forums often.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 30
Linda | Forum Activity | Replied: Thu, Sep 5 2019 7:18 AM

Thanks, JT. I appreciate every tip I can get. I love this program!

Posts 30
Linda | Forum Activity | Replied: Thu, Sep 5 2019 7:20 AM

Thank you, Bruce. I'm so glad for the activity here as it's a great learning resource. I've much to learn!

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